Excellent customer service going above and beyond to make our trip special. Mia tailored our holiday to ensure every detail was perfect and got us the best deal available. We were given tips and advic... See more
Company replied
Location
Switch locationUnit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB
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See what reviewers are saying
very well informed, knew what they were doing(Izzy) helped us all the way through the process of booking our holiday, car parking, travel money, and plenty of assurance
Company replied
Isobel was very helpful. Looking at different hotels and options with various dates. Fully explained what was included in the booking and was happy to answer any questions we had prior to confirming... See more
Company replied
I always book with Hays ashton in makerfield branch and they are all great, this time Holly (blonde) very satisfied we'll be in touch soon thanks
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom
- 01942419271
4.9
Excellent
756 reviews
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I HOPE THE HOLIDAY IS AS GOOD AS THE BOOKING PROCESS
Mia was very knowledgeable, informative and polite !
Nothing was too much trouble and she was happy to review alternatives and research better options to save us money
We went in to book a city break and also booked a cruise for the following year
Mia is keeping is posted on all future deals. . . . time to order a new passport
23 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Wow thank you so much for this lovely review Chris . I hope you both have the most amazing time away!!! 😊
You took the time to listen to what we…
You took the time to listen to what we wanted listing all our requirments and searched untill we found the perfect holiday for us you then printed it off and wrote down all information we needed to decide and talk it over you also price matched for us which was great we were really pleased with the service and booked our holiday the day after (no pressure) abd low deposit ..perfect .
22 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Linda,
We appreciate you sharing your positive experience and are so glad we could find the perfect holiday for you while meeting your needs. Thank you for booking with us!
Hays Travel
All ok with the assistant Victoria,
All ok with the assistant Victoria,
However, the insurance was a real shocker, I should have shopped around and not accepted the shop recommend.
A real sickener! No pun intended.
I will not be going abroad again, as these insurance costs are not affordable for us.
Phil Hayden
9 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate your feedback and are glad the service was helpful. We're sorry the insurance costs were higher than expected but glad we managed to discuss this.
Hays Travel Ashton In Makerfield
From entering the shop to leaving…
From entering the shop to leaving always well treated nothing to much trouble .
Always book here.
Excellent service
21 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
The only place to book your Holiday!
This was my first visit to Hays, and it will not be my last! We went in to book a holiday, but needed help with decisions about where to go at the time of year we have chosen to holiday. Hollie was very patient and so helpful. We had a wonderful few hours and had the best time with the rest of the team during our visit. All in all, an amazing experience!
18 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Staff always friendly and helpful at…
Staff always friendly and helpful at Hays Ashton in Makerfield.
Thank you to Izzy for sorting out our holiday, nothing was too much trouble especially when it came to booking our seats for the flight and deciding where to sit!! Haha!! Thanks again Izzy 🙂
17 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
The lady took her time with us even…
The lady took her time with us even though there were other people waiting we didn’t feel rushed
18 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for booking with me, glad we managed to find you a great deal. Vicky
Excellent services and attention to…
Excellent services and attention to detail when finding our holiday. Would highly recommend hays in Ashton especially Mia.
10 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much for your lovely review, I hope you have the most amazing holiday ! xx
Kerry was as always most helpful and…
Kerry was as always most helpful and booked our holiday with no fuss what so ever would not go anywhere else the only issue I have is about having to pay for euros when ordered on line before you went into the shop and paid for them when you collected them
16 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for this feedback, we do offer a service still where as you can call the branch and order euros and pay on collection. kerry
Excellent service easy to deal with…
Excellent service easy to deal with effective and efficient
17 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for booking with me! Isobel
Excellent service from Kerry
17 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks , always a please to help. Kerry
Personal and professional service…
Personal and professional service catering for all our needs
9 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Great customer service
The service was very good and efficient. The agent was very knowledgeable and gave great advice as this is our first time cruising. She also searched for many options till we pick the one that suited us very impressed with the service thanks to Kerry from Hayes travel
13 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Route 66
Route 66
I contacted hays to get a price for route 66 road trip. Nothing was too much for Holly she went above and beyond for us. Continuously trying to get us the best price for everything and beating any other quote we had previously.
7 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Lovely customer service and very easy…
Lovely customer service and very easy booking process
13 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
It was no trouble at all, thanks Holly
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
verry hellpfull… and understanding
Holly the Dep/Man was verry hellpfull and did evthing we needid
6 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
book with ease…
so easy no hassle ,we got what we wanted at a price we expected, and the staff was very helpful.
12 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have an amazing holiday!
Well pleased with all staff
11 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for the kind comments.
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