Hays Travel - Ballymena Reviews 

780
TrustScore 5 out of 5

4.9

Unit 26, Fairhill shopping Centre, BT43 6UF Ballymena, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We booked are holiday this week to torremolinos,Donna has arranged our holidays for the past few years, always gives us really good advice.All the staff in the Ballymena office are very curtious the m... See more

Rated 5 out of 5 stars

Chloe was excellent in explaining choices destinations, hotels and package in general. As this is my first solo trip away I found it comfortable and good advice given to me and made the right choi... See more

Rated 5 out of 5 stars

Great travel advisors who are knowledgeable and listen to what you're looking for and find it for you at a great price. Donna is normally who we always work with and couldn't recommend her more. This... See more

Rated 5 out of 5 stars

My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.


Company details

  1. #20 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #3 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom

  • 02825530019

4.9

Excellent

TrustScore 5 out of 5

780 reviews

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4.9

All reviews

(780)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff very helpful

Donna was incredibly helpful. She was very well informed and patient, exploring many options for us until she found us exactly what we were looking for. A lovely person to deal with.

16 May 2026
Hays Travel - Ballymena logo

Reply from Hays Travel - Ballymena

Thanks so much for the lovely comments! :)

Rated 5 out of 5 stars

Efficient

Efficient, helpful and friendly.

6 May 2026
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Reply from Hays Travel - Ballymena

Thanks very much for the great feedback! :)

Rated 5 out of 5 stars

We went in 4 minutes before closing…

We went in 4 minutes before closing time at 1656 hrs. The girl I didn’t get her name was so helpful, she had our holiday booked and paid for in no time. She never rushed us and took her time to explain things to us. We were very pleased with the service that she provided. We saw her the next day again with our passports she Wes a credit to Hays travel.

4 May 2026
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Reply from Hays Travel - Ballymena

Thanks very much for the great feedback! :)

Rated 5 out of 5 stars

The information supplied by the staff…was second to none

The information supplied by the staff was excellent, she knew the resort when we first mentioned it. Everything was explained in detail.
A first class experience from a experienced member of staff.

5 May 2026
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Reply from Hays Travel - Ballymena

Thanks very much for the great feedback! :)

Rated 4 out of 5 stars

Short break.

Over all had an excellent experience, went in to book a 3 day break to liverpool the young lady was very helpful getting us sorted with hotel & flight giving us the best advice would not hesitate to go back again.

5 May 2026
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Reply from Hays Travel - Ballymena

Thanks very much for the feedback! :)

Rated 5 out of 5 stars

Japan cruise

Donna was very helpful and gave me great advice on the holiday I was looking for making the booking quick and easy

26 April 2026
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Reply from Hays Travel - Ballymena

Thanks for the fab feedback!

Rated 5 out of 5 stars

The service we received from the travel…

The service we received from the travel consultant chole was first class, her positive attitude and helpfulness was first rate.

9 April 2026
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Reply from Hays Travel - Ballymena

Thanks for the great feedback - we'll be sure to pass this to Chloe :)

Rated 5 out of 5 stars

Excellent service…

I booked our holiday with Hays Trvel after very good friends of ours had called into the shop. Our friends contacted us with the holiday details and said they were going ahead with the booking. All I had to do was contact Chloe, give her my details, and our friends name,as my friends had mentioned that we may also wish to book. I asked for exactly the same booking details. It took about 15 minutes. I received all holiday documents by emailed once I had paid the deposit.
Very impressed by the friendly and polite service.

10 April 2026
Hays Travel - Ballymena logo

Reply from Hays Travel - Ballymena

Thanks for the lovely feedback! I am so glad to hear you had such a great experience. Donna :)

Rated 5 out of 5 stars

Very helpful staff

Steph couldn’t have been more helpful. Listened to what we wanted and explored all options.

5 April 2026
Hays Travel - Ballymena logo

Reply from Hays Travel - Ballymena

Thanks for the fab feedback :)

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