We booked are holiday this week to torremolinos,Donna has arranged our holidays for the past few years, always gives us really good advice.All the staff in the Ballymena office are very curtious the m... See more
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Chloe was excellent in explaining choices destinations, hotels and package in general. As this is my first solo trip away I found it comfortable and good advice given to me and made the right choi... See more
Great travel advisors who are knowledgeable and listen to what you're looking for and find it for you at a great price. Donna is normally who we always work with and couldn't recommend her more. This... See more
My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
781 reviews
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Great service
Was looked after very well. Chloe listened attentively to my request and took the time to search for the best deal. I felt that I received first class service.
3 April 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback :)
The consultant chloe listen to what I…
The consultant chloe listen to what I was looking for and she was so professional and very polite..she made the experience very welcoming..keep up the good work
2 April 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback on Chloe , I'll be sure to pass this to her :)
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
Very helpful and informative staff
Very helpful and informative staff. Very straightforward to get booked
29 March 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Hays Travel
Donna was extremely patient with all of my enquiries and changes. She was friendly and helpful. I couldn’t recommend her enough!
28 March 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback. I'll be sure to pass this this on to Donna :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
My proposed trip to France.
I received flights for my proposed holiday in France by email the following day. I would have been happier if the cost had been included. My return visit was dealt with by a friendly member of staff who corrected this error.
I was disappointed by the slow internet speed which meant that the printouts took much longer to acquire that I expected from an efficient company.
17 March 2026
Reply from Hays Travel - Ballymena
Thanks for the feedback. Apologies the cost had been missed! We share your frustration regarding the internet speed and have passed this on to the relevant team :)
Customer service
Due to recent situation in Middle East my holiday was cancelled but Hays arranged to reschedule. All done by email which was great & each email promptly replied to.
25 March 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Amy in the Ballymena branch is incredible!
Amy in the Ballymena branch is just incredible! She listened to everything we wanted for a Disney family holiday, looked at every choice and helped me make a decision. I booked there and then. All the girls were full of so much knowledge and little snippets of information to help make our holiday even more special.
20 March 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback! I'll be sure to pass this to Amy :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Booking easy and stress free.
10 March 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Steph very helpful and patient
Steph very helpful and patient. Gave great advice based on our needs
16 March 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks very much for the feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Very helpful and informative gave us a…
Very helpful and informative gave us a number of options
1 March 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Really pleasant and efficient
Really pleasant and efficient. I needed a lot of information and nothing was too much trouble
4 March 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Excellent Service
The staff were extremely helpful and friendly, very knowledgeable, the service we received was excellent
24 February 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Fab friendly advice and assurance
Fab friendly advice and assurance! Everything very clear and booking was a pleasure
26 February 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Amy was pleasant and very helpful…
Amy was pleasant and very helpful explained everything fully .Tank you.
26 February 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
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