I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... See more
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We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... See more
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My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... See more
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.9
Excellent
447 reviews
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Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Mike was able to assist you and find the perfect holiday.
Kind regards,
Holly and the Hays Travel Basingstoke Team
Very Helpful service.
I spoke to Holly at your Basingstoke branch and received a very friendly service. Holly was prepared to go the extra mile to accommodate my husband’s and my needs. We both fall into the elderly branch of life and had specific requirements. I would highly recommend Hays Travel and Holly in particular.
21 January 2026
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind feedback – it truly means a lot to us! I'm so glad I could assist you in finding the perfect holiday. It was a pleasure to help you, and I'm sure you'll have an amazing time.
Wishing you a fantastic holiday !
Holly & The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Hi Barry,
Thanks so much for your review. We are so pleased you enjoyed Holly's service.
Kind regards,
Milly + The Basingstoke Team
Multi Resort Trip to Thailand
Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came back to us in a few days with 3 detailed quotes.
We then returned to the office to tweak the final options and booked the holiday. Holly had listened carefully to all our requests and found us the perfect trip
16 January 2026
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your wonderful review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Holly and the Hays Travel Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Hi John + Suzanne,
Thank you so much for your lovely review, that means so much! It is always a pleasure helping you guys!
From, Milly + The Basingstoke Team
Birthday treat
Went in, initially to enquire about a Jersey holiday for our 80th birthday, Milly, our travel advisor very patiently went into detail on the best holiday experience we could have on the Island. Consequently purchased one! Thank you.
10 January 2026
Reply from Hays Travel - Basingstoke Mall
Hi Paul,
I am so happy you had a great experience at Hays Travel. I really appreciate your kind feedback, it means a lot! I am sure you will have the best holiday!
Milly + The Hays Travel Basingstoke Team
Your Manager Mike was very helpful made…
Your Manager Mike was very helpful made us look outside the box for a better deal. Did not push us into anything we did not want
12 January 2026
Reply from Hays Travel - Basingstoke Mall
Thank you, it was a pleasure meeting you and planning your next holiday.
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your lovely review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Suzanne and the Hays Travel Basingstoke Team
Issy guided us through booking our…
Issy guided us through booking our holiday, she was absolutely fantastic and has great customer service skills, will definitely book again!!
11 January 2026
Reply from Hays Travel - Basingstoke Mall
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you had a great experience, and we were able to guide you through your booking.
Issy and the Basingstoke team
The Hays member of staff was very helpful and knowledgeable.
The Hays member of staff was very helpful. He listened to our requirements and arranged exactly what we were looking for.
7 January 2026
Reply from Hays Travel - Basingstoke Mall
We appreciate you taking the time to leave us such a positive review! We are so happy to hear that our member of staff Mike was helpful and met your needs.
Kind regards,
Mike and the Hays Travel Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your lovely review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Holly and the Hays Travel Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Alan,
Thank you so much for your positive feedback! We are so thrilled you had a good experience with us. We look forward to helping you with more holidays in the future :)
Milly + The Hays Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Hi Mark,
Thanks so much for your kind review.
We appreciate your feedback.
Milly + The Basingstoke Team
Suzanne…
Suzanne was very knowledgeable she helped us choose a holiday even though we didn’t really know what we wanted for sure
30 December 2025
Reply from Hays Travel - Basingstoke Mall
Good Evening Wendy,
Thank you for your lovely review, it was so nice to see you again!
Have an amazing New Year.
Suzanne and the Hays Travel Basingstoke Team
Canaries winter break
We went into Hays in Basingstoke to enquire about booking a break in the new year ,one of the ladies in the shop greeted us ,asked what we were looking for and then handed us over to Holly who was very good and showed us several options and prices so that we could make an informed descision
18 December 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind feedback – it truly means a lot to us! I'm so glad I could assist you in finding the perfect holiday. It was a pleasure to help you, and I'm sure you'll have an amazing time.
Wishing you a fantastic holiday !
Holly & The Basingstoke Team
The whole process leading to the…
The whole process leading to the booking of our holiday was smooth and faultless. All queries were clearly answered and explained. We received outstanding service from this office in particular Susanne who answered any questions we had by email in a timely manner.
JJ
10 December 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Jerome,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
The Hays Travel Basingstoke Team
Really helpfull staff…
Really helpful staff in a non pushy way. Haven't used a travel agent in years but will definitely be coming back !
10 December 2025
Reply from Hays Travel - Basingstoke Mall
Hi Maxine,
Thanks so much for your lovely feedback, I will let Emma know of your kind words :)
We are wishing you a fabulous holiday,
Milly + The Basingstoke Team
I did not have to wait to be served…
I did not have to wait to be served when I entered the store.
25 May 2025
Reply from Hays Travel - Basingstoke Mall
Hi Gwen,
Thank you for your review, we appreciate your feedback.
Kind regards,
Hays Travel Basingstoke
Very helpful did a lot of research
Very helpful did a lot of research to fit in with what we wanted and pleased with the final holiday outcome
I also liked they will help me with further excursions on this holiday nearer the time
3 December 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your lovely review, we are truly thankful for the feedback.
We hope you have a wonderful trip!
Kind regards,
Hays Travel Basingstoke
Efficient, smooth.
My first visit was to meet Susanne who was extremely helpful, then met Jessica who booked everything smoothly and efficiently. Only disappointment was no mention of resort fees before actually sitting down and booking. On a 15k holiday it should have been cancelled.
3 December 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Carole,
Thank you so much for your lovely review, we truly appreciate your feedback.
We hope you have a wonderful trip and look forward to assisting you with your future travel plans!
Kind regards,
Hays Travel Basingstoke
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