Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... See more
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See what reviewers are saying
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
Company replied
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1k reviews
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So nice dealing with hays travel in…
So nice dealing with hays travel in Berwick your staff really helped us book our holiday no hassle and always with a smile .
5 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Becky as always really great
Becky as always really great, got a lovely holiday to Bourgas.
3 May 2026
Reply from Hays Travel - Berwick
Thanks for your review Gordon :)
Both people I have seen to book my…
Both people I have seen to book my short break both extremely helpful and friendly
9 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Becky at Berwick office was so helpful…
Becky at Berwick office was so helpful it made inquiring and booking our trip to Malta easy and painless everyone was helpful and friendly nice doing business with them we will definitely be back
9 May 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Was welcomed with a lovely smile aand…
Was welcomed with a lovely smile aand as soon as i said what i was looking for came up with the very holiday that suited was very clear and concise could not have been more helpful
10 May 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review :)
October holiday
Spoke to Shauni,excellent, helpful service as always,I can't praise the office any higher with all staff so cheery and helpful and always so happy to help
8 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up again :)
They were very helpful you could not…
They were very helpful you could not complain about anything
6 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Shirley, pleasure to get you booked :)
Sophie the membr of staff who did my…
Sophie the membr of staff who did my booking was very helpful,on all aspects of the booking. A very relaxing experience as usual when booking with Hays if Berwick. All staff are really helpful,always.
3 May 2026
Reply from Hays Travel - Berwick
Maggie Smith,
We appreciate you taking the time to share your kind words. We're so happy to hear that your booking experience was relaxing and that our team was helpful as usual!
Kind Regards
Hays Travel Berwick
Danielle was very thorough and helpful …
Danielle was very thorough and helpful A very good service from a nice lady
30 April 2026
Reply from Hays Travel - Berwick
Stewart,
We appreciate your positive feedback. We're so glad to hear that you found our service thorough and helpful. Thank you for your kind comments.
Kind Regards
Hays Travel Berwick
We called into Berwick yesterday to…
We called into Berwick yesterday to book our holiday the staff very friendly and Shauni was very helpful
and got us the holiday we wanted great service.
1 May 2026
Reply from Hays Travel - Berwick
Elizabeth Gillie,
We are so happy to hear that you found our team friendly and helpful while booking your holiday. We appreciate your kind words and are glad we provided great service!
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Thanks for your review alison :)
I had no problem with booking we go to…
I had no problem with booking we go to the same girl and she gets the holiday we want
28 April 2026
Reply from Hays Travel - Berwick
Mr Sneddon,
We appreciate you taking the time to leave us a review. We're so happy to hear that we consistently book the holidays you desire.
Kind Regards
Hays Travel Berwick
Tamara helped book my holiday shes…
Tamara helped book my holiday shes knowledgeable and helped me decide on the place and hotel
21 April 2026
Reply from Hays Travel - Berwick
Thank you so much for your review Laura :)
Efficient and friendly as usual
As always, Becky was friendly, well-informed and efficient. My flights were sorted out very quickly, as was my car hire. This is why Hays is always my first stop for travel queries.
25 April 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review and booking with us once again :)
On my first and second visit I spoke…
On my first and second visit I spoke with Sophie. Very friendly, polite, helpful and efficient. Also kept in touch by email but not pushy. The third visit, I asked for Sophie but Sophie wasn’t in, we booked with Tamara. Nice girl, not as warm as Sophie but not rude and most efficient. Tamara gave us some advice from her own experiences and knowledge of the place we have booked.
14 April 2026
Reply from Hays Travel - Berwick
Awww thank you for your lovely review Morag, and thank you for booking with us again :)
Everyone is so helpful and kind nothing…
Everyone is so helpful and kind nothing is a bother
19 April 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Summer booked our trip
Summer booked our trip. She was fabulous. Summer couldn’t do enough to get me and my husband a lovely little trip away. She went above and beyond. Feel very comfortable coming into Berwick hays travel all the girls are so friendly and a lovely atmosphere. Will definitely book again.
15 April 2026
Excellent service from Summer very…
Excellent service from Summer very helpful and got us a fab price for Rome
Definitely be booking with Hays Berwick again they are all very helpful ⭐️⭐️⭐️⭐️⭐️
12 April 2026
Always get good service and advice at…
Always get good service and advice at Hays Berwick branch.
16 April 2026
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