The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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See what reviewers are saying
They are such a great team at Hays Travel in Bishops Stortford. Everyone’s so welcoming with plenty of smiles! It’s just the perfect place start to any holiday.
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
677 reviews
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Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! 😊
The staff are so lovely and helpful
The staff are so lovely and helpful, they helped me find my perfect holiday. Thank you so much, we will always use Hays travel!
11 November 2025
Reply from Hays Travel - Bishops Stortford
Thank you for the great reply:)
Service with a warm welcome
Service with a warm welcome, always happy to help and will always go the extra mile
2 November 2025
Reply from Hays Travel - Bishops Stortford
Thank you for the good review :)
Excellent service as usual
Excellent service as usual. Very efficient, very friendly and helpful . chloe. Is exceptional. All the staff are…
6 November 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
Exceptional Customer Service - Highly Recommend
Exceptional customer service from Anabelle and Chloe. They took time to understand my requirements (for a family trip to Walt Disney World) and shared helpful travel tips and advice based upon their personal experiences. They arranged all elements of the holiday, making it easy and stress free. I will book with them again and highly recommend Hay's Travel Bishops Stortford.
19 September 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
Reply from Hays Travel - Bishops Stortford
Thanks for the great review Jill :)
Lovely lady called Karen helped us…
Lovely lady called Karen helped us every step of the way
19 October 2025
Reply from Hays Travel - Bishops Stortford
Dear Margaret.
Thank you so much for your lovely review. It was a pleasure meeting you and helping both yourself and Gillian and I look forward to seeing you next time you come in to store.
Karen
Yet again very good customer service…
Yet again very good customer service from Chloe, very professional attitude from her and the whole team, always a pleasure to go in and book a holiday in this branch
23 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you for the fabulous review :)
Great service
Great service, we knew where we wanted to go and Abigail completed the booking required.
12 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review. It was my absolute pleasure to get you something ELSE to look forward to haha! Abbie x
Paula was very patient and made sure…
Paula was very patient and made sure she found us the best deal. She went through and recommended things to do in New York. I wouldn’t hesitate to recommend Hays Travel
5 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you for the great review :)
Your staff where very welcoming and…
Your staff where very welcoming and very helpful this shows what a good company you are to book with may I say Paula who did my booking was excellent
11 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you for the great review :)
Nadia was extremely helpful and…
Nadia was extremely helpful and efficient and delivered everything we asked for
11 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your review! :) Nadia
Very efficient service
2 October 2025
Reply from Hays Travel - Bishops Stortford
Hi Valerie, thank you for your kind words and booking with us again it is much appreciated! I hope you have an amazing time on your cruise and look forward to hearing about it when you get back! Will see you in store in the future for your next holiday. :) - Chloe
Ruby was friendly and a very helpful…
Ruby was friendly and a very helpful staff member
8 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Glad we found you a lovely holiday to look forwards to! - Ruby 😊
Fantastic work by Penny at Bishops Stortford
Penny at the Bishop’s Stortford branch was fantastic. She was really helpful and went above and beyond what was needed. We thought we weren’t going to be able to go as the prices all went crazy, but she came back to us several days later with a holiday package that was just as great. Really olease
5 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your lovely review! I'm so glad we were able to get your perfect holiday booked! Penny :)
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review!
Great service
Once again Molly was totally focused on our requirements and made sure that the holiday we wanted was booked. This included changing flights, board basis and transfers. I have no reservations in recommending Hays Travel in Bishop’s Stortford whatever your holiday needs.
3 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
Karen L - you’re a star! Outstanding service!
I came in today and saw Karen L to book a Seychelles holidays, I had been in before to see Karen and she gave me all the information that I needed to make an informed decision, so when I returned today I had made my mind up. Karen gave me enough information when I came in previously for me to make this informed decision.
Karen throughly researches everything that I need.
Karen was so thorough when helping me decided on what I was looking for. It was a difficult decision as there were so many options but Karen explored every option. Also, I didn’t know that you can pay by direct debit which I wasn’t aware of and Karen told me about this which is a better way of paying as they were lower monthly payments that I was going to pay.
Karen did a fantastic job and I have got my dream holiday.
I’m already inquiring about my next one.
Karen is fantastic at her job and deserves much recognition for what she does.
A credit to Hays Travel at Bishops Stortford.
I’ll definitely be back to book many more holidays with Karen L in particular and Hays Travel.
Karen gets 5 stars from me. All round 5 star.
1 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you Benjamin for your amazing feedback. I am so happy that I managed to find you your dream holiday for next year. I am also happy that the Direct Debit option was something that helped you with your payments. It is always a pleasure helping you find and booking your holidays and I too am looking forward to the next one. Thank you for booking with me at Hays Travel. Karen
My call was answered quickly
My call was answered quickly, I spoke to a very helpful and pleasant operative called Ruby.
She called me back with all the information I required and I was able to book my break with her.
It was a very easy exercise for me.
1 October 2025
Reply from Hays Travel - Bishops Stortford
Thank you Mary for your lovely review! It was my pleasure 😀 - Ruby
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