The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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See what reviewers are saying
They are such a great team at Hays Travel in Bishops Stortford. Everyone’s so welcoming with plenty of smiles! It’s just the perfect place start to any holiday.
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
679 reviews
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First class
First class! It was so good to have the help instead of struggling on line with booking a cruise.
11 September 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
You go that extra mile!
We found the travel agent very helpful, willing to go that extra mile, thank you.
18 September 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your review 😊
Abbie is brilliant at the Bishop's…
Abbie is brilliant at the Bishop's Stortford branch, we've booked with her before and it's always smooth sailing.
She's great at her job even when we ask a million questions or change our minds or want to tweak aspects of the holiday and still gives us the best price.
12 September 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review. It was my absolute pleasure to get something sorted for you! How exciting! Abbie x
Wonderful service
Wonderful service by cheerful well trained staff,
Which is why i am a repeat customer
27 August 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
I was well informed on the location
I was well informed on the location, the hotel, the flight, the alternatives, all in all a very good experience
5 September 2025
Reply from Hays Travel - Bishops Stortford
I'm so glad you had such a great experience! Penny :)
First solo holiday
I was there to book my first solo holiday.Penelope who booked my holiday was helpful engaging and made me feel at ease.She gave good advice about making sure I have my travel insurance and anything else I will needed.For instance when I need my currency they will give me a good rate.She made the whole experience an absolute joy.Thank you Penelope.
2 September 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your review Lisa! I'm so glad you felt at ease! If you have any other questions, we're just a phone call away! Penelope :)
Ruby was just brilliant!
2 September 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!
It was my pleasure 😊- Ruby
Reply from Hays Travel - Bishops Stortford
Hi David, thank you for your kind words! I am happy I was able to provide you with good service and I hope you have an amazing holiday! - Chloe
The staff are always friendly and very…
The staff are always friendly and very helpful.
21 August 2025
Reply from Hays Travel - Bishops Stortford
Thanks for your lovely review! It's always my pleasure to help you. Abigail x
Reply from Hays Travel - Bishops Stortford
Hi Graham, thank you for your kind words it is much appreciated! I am glad I was able to provide you with goo service and I hope you have a great time on your cruise! :) - Chloe
Always helpful and happy
20 August 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! We look forwards to seeing you again! 😊
Chloe was very helpful and explained…
Chloe was very helpful and explained everything which was really important as my mother in law was with me and doesn’t always take things in. She really made the experience pain free.
20 August 2025
Reply from Hays Travel - Bishops Stortford
Hi Jena, thank you for your kind review it is much appreciated! I am glad I was able to provide you with good service and was able to make your experience stress free! I hope you have an amazing holiday and look forward to seeing you in store in future for your next holiday! - Chloe x
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely 5* review. It was my absolute pleasure. Abbie x
Reply from Hays Travel - Bishops Stortford
Thanks for your lovely review. It was my pleasure to get it sorted for you 🙂 Abbie x
Excellent and quick
13 August 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review, once again it was my pleasure :) Abbie x
Excellent service and friendly staff
We walked in to Hays Travel in the town and we were greeted by the friendly and smiley staff. Abigail was very helpful and answered all our queries. Excellent service! Highly recommended!
10 August 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review. It was my pleasure to get it all sorted for you 🙂 Abigail x
Paula was really helpful and booked…
Paula was really helpful and booked everything I wanted
5 August 2025
Reply from Hays Travel - Bishops Stortford
Thanks Mick for the 5 star review, have a wonderful holiday :) Paula
A Travel Agent that cared.
Chloe worked hard to resolve a few niggles with the travel company - going back and forth until she had found a satisfactory answer. We felt well looked after.
5 August 2025
Reply from Hays Travel - Bishops Stortford
Hi Darren, thank you for your kind review it is much appreciated! I am glad I was able to resolve any issues you had on the booking and was able to provide you a good service. Cannot wait to hear about how the cruise was when you get back! - Chloe
Reply from Hays Travel - Bishops Stortford
Thank you for your review! :)
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Listened to our requests and provided great options. Made booking a holiday easy.
3 August 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!!
I'm glad we found you a lovely holiday to look forwards to! - Ruby😊
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