What a fabulous hour we spent in the bootle shop Saturday, went in to discuss a first cruise and we had Jonny as our advisor...lovely caring, very informative, friendly. very professional and gave us... See more
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See what reviewers are saying
It was the staff, Lisa, the manager along with the other two ladies. very professional, friendly, happy, very informative. There was nothing we did not know about our holiday and future holiday. They... See more
Company replied
Was looking for flights Manchester to Sydney spoke to a very pleasant natured person told her what i looking for and dates told me to leave it with her and would contact me same afternoon rang me with... See more
Company replied
I book all my holidays through Hays Travel, and I am always absolutely thrilled when I get to deal with Grace. She is a total superstar—incredibly friendly, deeply knowledgeable, and always brings the... See more
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Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
154A Mariners Way, Strand Shopping Centre, L20 4SY, Bootle, United Kingdom
- 0151 4386475
4.9
Excellent
865 reviews
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Reply from Hays Travel - Bootle
Hi Adele
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kim :-)
Jonny was very helpful but it would be…
Jonny was very helpful but it would be better if the company would automatically match the prices on the websites.
19 April 2026
Reply from Hays Travel - Bootle
Hi Barbara
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
I am sorry you felt that way about the online pricing, as you chose to book with myself here in branch we discussed about the service you receive in booking in branch and offering to print all your paperwork for you rather than having all your documents electronic on a smart device.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
Hays travel in bootle strand is fab so…
Hays travel in bootle strand is fab so helpfull all the gang are lovely and Jonny the manger is so helpfull should have 10 stars
10 April 2026
Reply from Hays Travel - Bootle
Hi Lisa
I really appreciate your positive feedback and so glad you were happy with my service here in branch and thank you for your continued support booking in branch with myself here in Bootle.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
Reply from Hays Travel - Bootle
Hi Carole
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla
Holiday
Me and my friend went into Hays travel agents in Bootle recently to enquire about a holiday advertised in the window to Marrakech in June 2026. It clearly stated that "luggage and transfers" are included in the price. During the conversation, the woman informed us that because the holiday is a "city break", luggage and transfers had to be paid for? So, in me and my friends opinion, that statement is misleadng, and should never of been advertised as so? Therfore, me and my friend had to pay more for this holiday, and we are not happy about it. Clearly, the offer does not apply to this holiday package, and should never of been advertised as so? We are looking into this further, as in a previous holiday last year to Turkey, we expected free alcoholic drinks and cocktails in an "all inclusive" holiday package, but had to pay for them! Its very disapointing to not get what we have paid for, and we are ALWAYS out of pocket.
2 April 2026
Reply from Hays Travel - Bootle
Hi Janet
Thank you for your review.
Please accept my sincere apologies for any misunderstanding you had regarding the transfers and luggage when booking your city break to Morocco.
I am sorry on this occasion this happened, this isn't the norm and apologise you felt misled about the pricing, once we realised the window card was incorrect it was removed immediately and rectified to relate.
Kim did advise you before the booking was made that this was a genuine mistake and apologised for any confusion. I am glad in the end you were happy with the price and to go ahead and still make the booking with us.
I have taken this as a training issue with the team and rest assured this will not happen again.
With regards to your comments on your Turkey holiday, I can only see that the other booking you made with us here in Bootle is the cruise we booked together.
If you would like to contact the branch you booked the Turkey holiday in and I am sure my colleagues would be happy to assist with any comments you have and come to some sort of resolution for you.
I have tried to contact you regarding the comments you have made to discuss them further but have not been able to reach you.
I am happy in the end we were able to get you booked and you left the branch with a lovely trip booked to Morocco and I really hope we can offer our services to you in the future.
Kindest regards,
Jonny - Branch Manager
Cruise
I have been using hays travel for years. All the staff are very friendly and to day Grace helped me book my cruise, and she was very helpful with everything.
15 April 2026
Reply from Hays Travel - Bootle
Hi Linda,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Gracie
Great service as usual from hays but…
Great service as usual from hays but one issue which I contacted the store about was not resolved which wasn’t what I expected from the usually very professional colleagues but will still use hays travel for the foreseeable future
11 April 2026
Reply from Hays Travel - Bootle
Hi Marion
I really appreciate your positive feedback and so glad you were happy with my service here in branch. We have resolved the problem with your email address also and apologize for any inconvenience this has caused.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Reply from Hays Travel - Bootle
Hi William,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Ruby :)
Very understanding explained everythink…
Very understanding explained everythink about the holiday made me comfortable about booking it
5 April 2026
Reply from Hays Travel - Bootle
Hi Frances,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Great service.
Great efficient service from staff who obviously knew what they were talking about. Will definitely return to book another cruise in the next couple of weeks.
29 March 2026
Reply from Hays Travel - Bootle
Hi Paul,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Reply from Hays Travel - Bootle
Hi Charles,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Reply from Hays Travel - Bootle
Hi Brian,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kimberley :)
Great help in everything had plenty of…
Great help in everything had plenty of time to explain what the holiday was what was included,all paperwork was printed , so easy and helpful.
31 March 2026
Reply from Hays Travel - Bootle
HI Alan,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
All the staff are very very helpful
24 March 2026
Reply from Hays Travel - Bootle
Hi ,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Hi Susan,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Hays Travel Bootle
Reply from Hays Travel - Bootle
Charlie,
We appreciate you sharing your experience and are so happy to hear that our advisor was helpful to you during your visit with us.
Kind regards
Kim
Staff were great very helpful
Staff made are visit very pleasant. They made it very easy for us thank you.
27 March 2026
Reply from Hays Travel - Bootle
Hi Henry,
We are so happy to hear that our staff made your visit pleasant and easy. Thank you for your kind words and for taking the time to share.
Kind regards
Ruby
Hays Travel
Lisa made me feel very welcome
Lisa made me feel very welcome, helped with my personal choices for the add on's available, other staff on duty also had knowledge of my holiday making it easy for me to choose exactly what it was I wanted.
22 March 2026
Reply from Hays Travel - Bootle
Hi Susan,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
Reply from Hays Travel - Bootle
HI John,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
Kim was excellent
Kim was excellent, she was very professional and informative. The whole experience was so friendly and easy to understand. We are very pleased with the whole process and would highly recommend Hays Travel
21 March 2026
Reply from Hays Travel - Bootle
Thank you so much for this lovely feedback and for booking with us again, Look forward to seeing you both soon, Kim
Very helpful excellent service very…
Very helpful excellent service very friendly staff
18 March 2026
Reply from Hays Travel - Bootle
Hi Dawn,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
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