Hays Travel - Braehead Reviews 

1,174
TrustScore 5 out of 5

4.9

Unit 3 The Braehead Shopping Centre, G51 4BP Braehead, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more

Rated 5 out of 5 stars

We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more

Rated 5 out of 5 stars

Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more

Company replied

Rated 5 out of 5 stars

once again a wonderful experience. This time booking a multi centre trip to Germany Diane couldn't have been more helpful. This is the fourth time I've booked a holiday with Hays and each time it has... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom

  • 01413198933

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,174)

124,458 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beyond fabulous

Beyond fabulous - Laura was very personable - knowledgeable and good fun and above all very very helpful - easy to ask information- offered helpful advice and was genuinely excited for us about our booking. Would highly recommend and will definitely be booking with Hays Travel & especially Laura again.

8 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review! I will pass this message over to Laura and we hope to see you again soon.

Rated 5 out of 5 stars

once again a wonderful experience

once again a wonderful experience. This time booking a multi centre trip to Germany Diane couldn't have been more helpful. This is the fourth time I've booked a holiday with Hays and each time it has been a hassle free experience would highly recommend

7 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind review and returning to us! We hope you have a lovely time when it comes.

Rated 5 out of 5 stars

Jocelyn at Braehead branch was very…

Jocelyn at Braehead branch was very helpful. She spent plenty of time with us going over all our options. We left the branch feeling confident all would be ok.

7 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind review! We are glad you enjoyed your experience and we put your mind at rest.

Rated 5 out of 5 stars

Went into Hays Braehead looking for a…

Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great week. All booked with no fuss. Happy days.

5 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind review! We are glad you had such a positive experience with us.

Rated 5 out of 5 stars

Great service

Fantastic service from Michaela, made booking the holiday completely stress free, and follow up service also great.

30 July 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind review! We are glad you had a stress free experience.

Rated 5 out of 5 stars

Efficient and Professional booking by staff.

My wife and I found the booking of our City Break holiday straight forward as Sarah the Hays agent was very professional and efficient in the way she was able to find out our requirements. Sarah was friendly and knowledgable about the location of our request also.

5 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review! We are glad to have assisted you.

Rated 5 out of 5 stars

The girl who helped us was lovely…

The girl who helped us was lovely really helpfull and tried to give us what e wanted from our trip

2 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review! We are glad you had a positive experience.

Rated 5 out of 5 stars

Being listened to regarding what you need in place. I felt the woman actually tried to understand the problems, I face as does anyone traveling with someone with special needs and mobility problems.

I found the woman I dealt with extremely helpful and understanding that I can face many obstacles when traveling with my adult daughter who has special needs and mobility problems aswell as number of physical problems. She was very patient with us and we finally found a holiday we were happy with. I would highly recommend Hays Travel at Braeheadx Glasgow.

25 July 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review! We are delighted we were able to assist you and get you booked up. We hope you have a lovely time when it comes.

Rated 5 out of 5 stars

Diane

Diane, as always, went above and beyond to help us be able to book our ideal holiday. Thank you again

1 August 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review! We are glad you had a positive experience.

Rated 5 out of 5 stars

All of the staff we met were very…

All of the staff we met were very friendly and efficient and arranged our holidays exceptionally well including our currency

30 July 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind review! We hope you have a lovely time when it comes.

Rated 5 out of 5 stars

Helpful

Sarah was very patient with us and checked on alternatives. She explained everything clearly.

29 July 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind review! We hope you have a lovely time when it comes.

Rated 5 out of 5 stars

Great service…

Good service agent worked hard to get us what we wanted.

27 July 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review! We really appreciate you booking with us :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look