Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more
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My wife and I made an impromtu decision to book a holiday. We knew the rough dates and that was all. Amy was your Rep in Braehead store who handle the booking, She was very helpful and patient with u... See more
We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more
Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom
- 01413198933
4.9
Excellent
1k reviews
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Joslyn was a very competent member of…
Joslyn was a very competent member of your team, I have booked a few holidays with her,I've still got another 2 holidays booked for this year, and another 3 booked for next year,
29 June 2026
Reply from Hays Travel - Braehead
We are so pleased to hear about your positive experiences with our team member. It's wonderful that you have so many holidays booked with us, and we truly appreciate your continued loyalty.
All the staff are so friendly
All the staff are so friendly
Fiona goes above and beyond with her experience and is always very helpful and lovely
6 July 2026
Reply from Hays Travel - Braehead
Thank you for your wonderful review! We always appreciate you coming back to us!
June the person who dealt with me was…
June the person who dealt with me was knowledgable and very helpful. She gave me a number of options to my request.
6 July 2026
Reply from Hays Travel - Braehead
Thank you for your wonderful review! We are so pleased to hear that a member of our team was knowledgeable and helpful - Thank you for booking with us!
Total crap hotel in room was to small…
Total crap hotel in room was to small food was rubbish
3 July 2026
Reply from Hays Travel - Braehead
Hello Catherine,
I’m so sorry to hear your holiday didn’t go as planned. Could you please give me a call on 0141 319 8933 to discuss.
Many thanks
Reply from Hays Travel - Braehead
Thanks so much for your lovely review! 😊 We're delighted to hear you found the booking process easy and that our team could respond promptly. We really appreciate your feedback and look forward to helping you again soon
Diane at Braehead branch is brilliant…
Diane at Braehead branch is brilliant she always helps us find our perfect trip
30 June 2026
Reply from Hays Travel - Braehead
Thank you so much for your kind comments x
Very helpful agent who provided all of…
Very helpful agent who provided all of the information we needed and allowed us to proceed with the booking process. Documentation was provided and contact maintained to ensure we would be able to get any additional assistance we required
23 June 2026
Reply from Hays Travel - Braehead
Thanks so much for taking the time to leave such a lovely review! 😊 We're so pleased to hear that you found Jocelyn helpful and well-informed throughout the booking process. It's great to know the documentation and ongoing support gave you the confidence to move forward with your booking. We really appreciate your feedback and look forward to helping you again in the future!
My holiday experience with Hays travel…
My holiday experience with Hays travel was excellent. The booking process was easy and straightforward, and the staff were friendly, helpful, and professional. They provided clear information about the trip and were always available to answer questions. Everything was well organised, from flights to accommodation, which made the holiday stress-free and enjoyable. I would happily use this travel agency again and recommend it to others. The travel agency provided excellent advice and recommended a travel money app, which made managing money abroad much easier.
23 June 2026
Diane who sorted out our holiday with a…
Diane who sorted out our holiday with a great deal made it so easy at her Braehead branch thank you
29 June 2026
Very customer focused had our best…
Very customer focused had our best interest at heart of the booking
22 June 2026
Michaela was very knowledgable and…
Michaela was very knowledgable and informative in helping us choose our destination in Malta. As always here everything went smoothly and Paul was great in exchanging our money. Another good experience in Hays Braehead.
26 June 2026
Laura was very helpful friendly and…
Laura was very helpful friendly and knowledgeable of the destination chosen
27 June 2026
Second trip booked…
This is the second time my friend and I have booked a Caledonian bus tour with Hays Travel at Braehead. We just booked the second one yesterday 24th June. We managed to get Jocelyn again, she's a lovely lady who knows exactly what we are looking for, she's very helpful and knows what she's talking about. 10/10
25 June 2026
Lauren was excellent made it easy to…
Lauren was excellent made it easy to organise..friendly and easy to talk too
25 June 2026
Jocelyn who attended to me was…
Jocelyn who attended to me was absolutely amazing. I went in to enquire about a holiday, and with in half an hour I was all booked up. Everything was so easy, no pushy sales talk, just down to earth.
18 June 2026
Reply from Hays Travel - Braehead
thank you for your lovely review John! This will be passed on to Jocelyn :)
Hi yes your staff was lovely smiley and…
Hi yes your staff was lovely smiley and had the patience with 4 of us in the shop 4 oap's enjoying and excited about getting away on holidays lol , took their time made us feel welcome and we were all happy at the end thank you x
16 June 2026
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