Hays Travel - Braehead Reviews 

1,178
TrustScore 5 out of 5

4.9

Unit 3 The Braehead Shopping Centre, G51 4BP Braehead, GB


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Rated 5 out of 5 stars

Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more

Rated 5 out of 5 stars

My wife and I made an impromtu decision to book a holiday. We knew the rough dates and that was all. Amy was your Rep in Braehead store who handle the booking, She was very helpful and patient with u... See more

Rated 5 out of 5 stars

We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more

Rated 5 out of 5 stars

Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom

  • 01413198933

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,178)

124,737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I needed help booking various flights to/from the USA. The agent, Fiona, made it appear so seamless and we agreed and booked my flights within 15 mins max. I left Hays feeling less stressed and delighted. Great service

11 June 2026
Rated 5 out of 5 stars

The customer care service from Jocelyn…

The customer care service from Jocelyn was outstanding! She was extremely professional, knowledgeable and patient. She made me feel very welcome and was determined to secure the exact holiday and flights that I wanted.

11 June 2026
Rated 5 out of 5 stars

First booking with Hays

First time I have booked with Hays Travel. The staff were very friendly and extremely helpful. We went in only knowing we wanted a Cruise as soon as possible. We came out with everything fully booked including flights. Even the luggage won't be seen until we are on board the boat. We have never had quite such service and inclusive bookings. Thank you Hays Travel

6 June 2026
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Reply from Hays Travel - Braehead

We are glad you had a great experience and thank you for your lovely review!

Rated 5 out of 5 stars

Diane was so helpful and ensured she…

Diane was so helpful and ensured she checked every option for us. She was very patient with us and nothing was an issue. Would highly recommend and some of our family will be booking with Diane going forward

6 June 2026
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Reply from Hays Travel - Braehead

Thank you for your lovely review! I will let Diane know.

Rated 5 out of 5 stars

Amazing & knowledgeable Laura

We went in to just see what was available and were looked after by Laura her friendly charm and knowledge was amazing she only wanted what was best and suited us highly recommend Laura she's the type of person that will make you go back and back very professional and certainly knows her stuff as it was a last minute holiday Laura made sure we left with everything we needed all we need to do is pack our bags and go the airport highly recommend Hays especially with staff like Laura

3 June 2026
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Reply from Hays Travel - Braehead

Thank you for your kind review! I will pass this onto Laura

Rated 5 out of 5 stars

Went in just for price and chat…

Went in just for price and chat Michaela was so friendly and knowledgeable even when we totally changed our opinion on a holiday it was no problem to her . I phoned the next day with questions and she was very happy to answer and gave opinions she thought be best for us . Wouldn’t hesitate to go back . They were recommended by two friends who had similar experiences.

1 June 2026
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Reply from Hays Travel - Braehead

Thank you for your kind review and we can't wait to see you again soon!

Rated 5 out of 5 stars

Checked out all options for me and my…

Checked out all options for me and my elderly mother to ensure that our holiday matched up with all our requirements in a friendly and timely manner.

2 June 2026
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Reply from Hays Travel - Braehead

Thank you for your kind review!

Rated 5 out of 5 stars

My experience was great staff so…

My experience was great staff so attentive I go to the hays travel in braehead Glasgow nothing was a bother no matter what my inquiry was hv used hays travel to book my holidays for a few years so gd & wouldn’t go anywhere else have recommended to all my friends &family to thank you so much for making my experience stress free

24 September 2025
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Reply from Hays Travel - Braehead

Thank you for your kind review - we are glad you had a positive experience.

Rated 5 out of 5 stars

Quick and efficient

Been so long since I used a travel agent. Staff were great and did in a short length of time what usually takes me hours of internet trawling to find what I want at best price. Will definitely use Hays for future travel

1 June 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

thank you for the kind words this will be passed onto the agent

Rated 5 out of 5 stars

Braehead Branch Hays Travel

Stopped in a Hays Braehead and we were met by Dianne, who was extremely welcoming and when we were discussing our own plans and expectations for a holiday, she was so relaxed, making us feel extremely comfortable. Dianne was extremely knowledgeable and was able to use this to compare our previous experiences abroad with a similar booking by to help us vision what we would be getting. The whole experience of booking from start to finish was great. Dianne even asked if we wanted to go away and think about the booking before committing to anything. Fantastic experience.

31 May 2026
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Reply from Hays Travel - Braehead

thank you for the kind words this will be passed onto the agent

Rated 5 out of 5 stars

My first visit to Hayd

As this is my first cruise the agent explained everything and made my decision to go ahead with the booking easy. The service was first class. Would definitely use Hays again.

31 May 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

it was my pleasure thank you again for booking with me i cant wait to hear all about your trip when you come back x

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