Hays Travel - Braehead Reviews 

1,178
TrustScore 5 out of 5

4.9

Unit 3 The Braehead Shopping Centre, G51 4BP Braehead, GB


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Rated 5 out of 5 stars

Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more

Rated 5 out of 5 stars

My wife and I made an impromtu decision to book a holiday. We knew the rough dates and that was all. Amy was your Rep in Braehead store who handle the booking, She was very helpful and patient with u... See more

Rated 5 out of 5 stars

We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more

Rated 5 out of 5 stars

Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom

  • 01413198933

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,178)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy cruisers

The young lady who dealt with our hoiliday enquiry was very helpful and knowledgeable. She applied no pressure whatsoever.

18 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your lovely review Antony - it was a pleasure to meet you both! :)

Rated 5 out of 5 stars

Great experience

Great experience. Fiona wylie was very knowledgeable in telling us the best places to go with the kids.
Would 100% recommend and we were delighted with our experience at hays braehead.

15 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

thank you for the kind words

Rated 5 out of 5 stars

Braehead Hays Travel. Above and beyond!! Excellent service.

I was more than impressed with the effort Jocelyn put into our attempt to book our cruise. She was engaging and professional in every way. As was Aiyisha who stepped in to take over as her collegue was past the end of her shift, had a family commitment and we didn’t want to leave until everything wast completed. 10 out of 10 for both !!!

12 March 2026
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Reply from Hays Travel - Braehead

thank you for the lovely words it was our pleasure we cant wait to hear all about your holiday x

Rated 5 out of 5 stars

I normally deal with another travel…

I normally deal with another travel agent. There shop was closed and we happened to see a holiday in the window. Entered shop and was met by Jocelyn she was very informative and engaging. Answered every question a real pleasure to deal with and credit to your branch

12 March 2026
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Reply from Hays Travel - Braehead

Thank you for your lovely review we really appreciate your feedback :)

Rated 5 out of 5 stars

Holiday

Very friendly and most helpful in finding me the right holiday and great price would highly recommend hays travel and avery well done to Laura for all her help

9 March 2026
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Reply from Hays Travel - Braehead

thank you for the kind words

Rated 5 out of 5 stars

Very pleasant staff,informative

Very pleasant staff,informative, friendly and knowledgeable.would definitely recommend

8 March 2026
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Reply from Hays Travel - Braehead

thank you for the kind words i look forward to hearing about your holiday x

Rated 5 out of 5 stars

June

In a word the thing that made our experience at Hays so good was June. After a wee chat she understood exactly what we were looking for and delivered.

7 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you very much for your lovely feedback! This will be passed on to June :)

Rated 5 out of 5 stars

June Love is the best

June was very attentive, she listened to our concerns and found us an excellent honeymoon within our budget and matching all our expectations

7 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

thank you for the kind words

Rated 5 out of 5 stars

Excellent

Excellent, informative and friendly service. 👍

4 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you lovely to hear :)

Rated 5 out of 5 stars

Two Happy Chappies

Amy the member of staff who dealt with us was an excellent help to us and couldn't have done anymore she was excellent a wee diamond we will be back again soon as we always get great deals and service in the Braehead shop thanks again .

27 February 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Great to hear we will be sure to let Amy know :)

Rated 5 out of 5 stars

HOLIDAY ADVICE

I wasn't really sure what I wanted and the Agent was extremely helpful and knowledgeable. Happy with all aspects of the visit.

25 February 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Great glad we could help :)

Rated 5 out of 5 stars

Sarah at Braehead

Sarah at Braehead, Renfrew, was very patient with my daughter and me when we were booking our first cruise. We fancied a cruise to the fjords but so few of these leaving from Scotland to suit our dates in May. Wouldn't dream of making our way to Southampton to sail North again! So decided on a Med. cruise. Glasgow to Palma to join ship then some interesting ports of call. Fingers crossed. Thank you, Sarah. You went above and beyond and I'm sure you must've missed your lunch break!

25 February 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Great to hear we will let Sarah know :)

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