Hays Travel - Braehead Reviews 

1,178
TrustScore 5 out of 5

4.9

Unit 3 The Braehead Shopping Centre, G51 4BP Braehead, GB


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Rated 5 out of 5 stars

Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more

Rated 5 out of 5 stars

My wife and I made an impromtu decision to book a holiday. We knew the rough dates and that was all. Amy was your Rep in Braehead store who handle the booking, She was very helpful and patient with u... See more

Rated 5 out of 5 stars

We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more

Rated 5 out of 5 stars

Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom

  • 01413198933

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,178)

124,737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really friendly staff and I knew what I…

Really friendly staff and I knew what I wanted. Really appreciated the knowledge of what I would get and printed out all the paperwork that I needed for my holiday.

26 March 2026
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Reply from Hays Travel - Braehead

Thank you for your lovely review- hope you had a fantastic holiday

Rated 5 out of 5 stars

We booked our honeymoon to Mexico and…

We booked our honeymoon to Mexico and had an excellent experience. First time using Hays travel as we usually book ourselves online. Will certainly be back again in future. Sarah was very helpful throughout.

28 March 2026
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Reply from Hays Travel - Braehead

Thanks so much for the lovely comments much appreciated

Rated 5 out of 5 stars

Booking holiday always fun

We always enjoy going into your Braehead shop always met with friendly atmosphere
We deal mainly with Diane who we work with yesterday to book our holiday
Great service as always

3 April 2026
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Reply from Hays Travel - Braehead

Aw thank you so much Ann Marie for the lovely review- always a pleasure, Diane

Rated 5 out of 5 stars

Helpful and friendly.

Hays Travel is new to us, we have always used a different travel agent.
We found the advice helpful and staff friendly.
Sarah was extremely helpful .

2 April 2026
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Reply from Hays Travel - Braehead

Thanks for the lovely review :)

Rated 5 out of 5 stars

Cyprus here we come!

Jocelyn is very good at her job and made the whole booking process ideal ! She has a very cheery personality thus allowing the customer to feel very relaxed !
The visit was enjoyable with a forthcoming holiday to look forward to !

31 March 2026
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Reply from Hays Travel - Braehead

Thanks for the lovely comments Ena was lovely to meet you

Rated 5 out of 5 stars

Visit to Hays Travel Braehead

The member of staff Fiona was very polite, professional and helpful. She showed an indepth knowledge of products and services and had, on advance of the visit, prepared some very helpful examples of the type of holiday I was looking for.

29 March 2026
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Reply from Hays Travel - Braehead

Thanks so much for your lovely review :)

Rated 5 out of 5 stars

The staff

The staff , very helpful and took their time with everything we asked

29 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thanks for the lovely review :)

Rated 5 out of 5 stars

As always advice and attention to…

As always advice and attention to detail is the reason we choose Hays travel for all our holidays. All the staff are friendly and knowledgeable. Building a good relationship and trust gives us confidence.

17 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thanks so much for your lovely review- we appreciate your custom as always

Rated 5 out of 5 stars

Family of 5 holiday

The staff are all very friendly when walking in the shop, they don’t hound you. The staff member we dealt with was helpful and managed to get us the holiday we wanted at an affordable price, which as a family of 5 is great. Nothing is ever a bother, this is the 3rd time we have used Hays and wouldn’t go anywhere else. Every holiday has been seamless and informative. It now has an app you can use which makes communication a lot easier. We used the debit card with them too and it was amazing! And the app easy to use. Would highly recommend !

17 March 2026
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Reply from Hays Travel - Braehead

Thank you so much for your lovely review- much appreciated

Rated 5 out of 5 stars

Hays travel breahead is were I always…

Hays travel breahead is were I always book my holidays all the staff are so helpful always go above and beyond to find you exactly what you are looking for great service

22 March 2026
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Reply from Hays Travel - Braehead

Thanks so much Alison your lovely comments are much appreciated

Rated 5 out of 5 stars

Easy booking

Went to shop to book holiday had seen on hays Facebook the girls went threw everything with us and offered extras to enhance holiday which we took set up direct debit to pay holiday off with ease handed us the paperwork Caribbean cruise 14 night booked so easy thanks

21 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

thank you for the kind words

Rated 5 out of 5 stars

Great service

Like before when we booked our cruise we got great service and with Michaela she covered every option that we asked for and some we did not so that extra info and insight was valuable to us and that secured the booking

21 March 2026
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Reply from Hays Travel - Braehead

thank you for the lovely feedback we hope you have a great holiday when it comes

Rated 5 out of 5 stars

Helpful staff

Helpful staff, knew about the area we wanted. Discussed flights and if we wanted to book seats. Information about checking in etc

19 March 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

thank you for the feedback this will be passed on.

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