We found Rachel to be very helpful, she really did her best to put our cruise package together for us, very happy with the service received. Usually book travel myself over Internet, but I could not... See more
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Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
Company replied
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
Company replied
Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you d... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
1k reviews
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Very helpful and efficient
1 May 2026
Reply from Hays Travel - Brighouse
I appreciate you taking the time to share your experience, and I am so happy to hear that I was helpful and efficient.
Kind Regards
Emma
When i walked in the branch at…
When i walked in the branch at brighouse i was made to feel welcom and all the focus was on me and what i wanted. The lady that served me rememberd me from me booking a holiday august last year she had remembered my name and all my needs for me and my family. She got me the best deal she could and was very quick polite and efficient. Excellent service
23 April 2026
Reply from Hays Travel - Brighouse
I appreciate you taking the time to share your kind words! I am so happy to hear that you felt welcomed and valued during your visit and that your needs were met with such care. It's great to know my service made such a positive impact. I hope you have a wonderful holiday and will look forward to seeing you soon. Rachel
Great service and communication
Great service and communication
Very happy with the service
22 April 2026
Reply from Hays Travel - Brighouse
We appreciate you taking the time to leave us such a fantastic review! We are so happy you were pleased with our service and communication. Emma :)
Perfect every time
Whenever I feel that I need a holiday I immediately think of Hayes Travel. This time I wanted to book a villa holiday for next year. We are taking by daughter and her family so needed four bedrooms and at least two bathrooms. Rachel was brilliant- so professional and confident! She noted all the things I was looking for then offered me a good selection to look through. We have booked Portugal! Four bedrooms, three bathrooms, pool, close to the beach, bbq - just what we wanted. Thank you Hayes Travel - you make booking a holiday a pleasure.
25 April 2026
Reply from Hays Travel - Brighouse
I'm happy to hear that you find booking with us a pleasure. It's great to know that I was helpful in finding the perfect villa for your family holiday. It is always a pleasure seeing you in store and hearing all about your previous adventures and your upcoming plans. I will look forward to seeing you again soon. Rachel x
Zoe was patient with us and…
Zoe was patient with us and enthusiastic about our holiday. she did her best to find a holiday that fulfille all of our requests
21 April 2026
Reply from Hays Travel - Brighouse
We appreciate your kind review. We're so glad that you found Zoe to bepatient and enthusiastic while helping you plan your holiday. I will ensure to pass on your kind words. Rachel
A pleasure as always to deal with…
A pleasure as always to deal with Rachel and her lovely team.
19 April 2026
Reply from Hays Travel - Brighouse
Thank you for your continued support and kind words regarding the service you receive here in Brighouse, It was a pleasure seeing you both and of course the lovely Dudley, We will look forward to seeing you again soon. Rachel
It was so easy and lovely as always to…
It was so easy and lovely as always to book a trip
16 April 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found your booking easy and it was a pleasure to see you again :) Zoe x
Rachel and the girls at the Brighouse…
Rachel and the girls at the Brighouse branch were amazing and extremely patient we had problems with the payment link but they didn’t give up on me I’ve only been abroad once before and it was a cruise my dads 81 and it’s in his words going to be a holiday of a lifetime for him and Rachel didn’t give up till she found us what we were looking for they all deserve a pay raise
15 April 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It is great to hear you found us all helpful and especially Rachel who helped you proceed with the booking, I will make sure to pass on your lovely review when she is back in :) Zoe x
Lovely lady she took time to find what…
Lovely lady she took time to find what we wanted so we were happy to book
8 April 2026
Reply from Hays Travel - Brighouse
We are happy we could find the perfect booking for you. Thank you for your positive feedback; we appreciate it very much and hope to see you instore again soon. Thanks, Ellen :)
great knowledge of are destination and…
great knowledge of are destination and great advise by ellan
7 April 2026
Reply from Hays Travel - Brighouse
We appreciate you sharing your positive experience with us! We are so happy to hear our team was knowledgeable and helpful and we hope to see you instore again soon. Thanks, Ellen :)
Hays pot the detail.
I visited with an exact holiday in mind. Staff member found the holiday but spotted what I had not spotted. The price quoted only included hand luggage. I’m not sure I would have spotted this. Well done Hays.
Attention to detail was excellent.
27 March 2026
Reply from Hays Travel - Brighouse
We're glad you enjoyed your experience. It's great to hear that our attention to detail helped you find the perfect holiday and avoid overlooking important details. Thank you for your positive feedback and we hope to see you instore again soon. Thanks, Ellen :)
Very professional and helpful !
Very professional and helpful !
Great service as always .
Thank you
5 April 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving a 5* review! Great to hear you found Ellen Professional & helpful, We look forward to seeing you again soon, Zoe :)
Window offer
4 April 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear we managed to get you booked on one of our fabulous deals! I look forward to seeing you again soon :) Zoe
Very pleasant time spent easy going and…
Very pleasant time spent easy going and relaxing experience.
5 April 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am really pleased to hear you had a pleasant experience and we look forward to seeing you again soon :) Zoe
Excellent service
Staff are always spot on - very helpful, pleasant and go over and above. Always get us a good price. Special mention for Zoe for great service . Highly recommend .
29 March 2026
Reply from Hays Travel - Brighouse
We appreciate your kind feedback! We're happy to hear that our team is helpful, pleasant, and goes the extra mile to find you a good price. We highly value your recommendation.
The lady answered all my questions…
The lady answered all my questions about the location of my holiday package . Couldn’t be more happier?? . Hays travel was recommended by a workmate of mine?? .
29 March 2026
Reply from Hays Travel - Brighouse
We appreciate you taking the time to share your experience. We're so happy to hear that our team answered all your questions and that you were happy with our service! Emma
Friendly staff
Friendly staff, gave us plenty of information on hotels, resorts, and flights,
29 March 2026
Reply from Hays Travel - Brighouse
I appreciate you taking the time to leave us a review. I am happy to read I was friendly and informative whilst you were booking your holiday with me and hope you have a wonderful time. See you soon. Zoe
Booking our Saga Cruise for 2027
A very pleasant experience when booking our Saga Cruise with Emma at Hays Travel in Brighouse. We would recommend them to anyone needing professional travel advice.
25 March 2026
Reply from Hays Travel - Brighouse
Thank you so much for your lovely review! 😊
It was a pleasure helping you book your Saga cruise, and I’m delighted to hear you had such a positive experience. Your recommendation truly means a lot. Emma
Excellent service
Always like to book with Hayes as they always look after us.
Booked recentley with Ellen at Cleckheaton and booked this one with her at Brighouse.
She was very helpful and sorted us out 😊 Thank you
24 March 2026
Reply from Hays Travel - Brighouse
We're happy to hear that you have had another positive experience. We appreciate you booking with us and that our team member was helpful and sorted everything out for you. We hope to see you instore again soon. Thanks, Ellen :)
Wide choice of brochures to assist …
Wide choice of brochures to assist options.
Very respectful , polite, offering extra assistance and for extra assistance travel needs for reassurances of medical needs on the sellected tour options.
United team collabotion, included the bureau of currency, very helpful.
Appreciated thanks
21 March 2026
Reply from Hays Travel - Brighouse
I really appreciate your positive feedback and I am happy to hear that I provided respectful, helpful service and a wide range of options, especially regarding your medical needs and currency exchange. Thank you! See you again soon :) Zoe
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