Hays Travel - Broughton Reviews 

Booking agent was pleasant & polite.
Had to wait for about 10 minutes for someone to become available.
Agent was happy to try several combinations of destinations & dates. Didn't feel rushed.
One important criteria for us was time of transfer, agent wasn't able to offer resorts within an hour of airport. We had to go into each hotel's details individually to identify potential destinations.

Service and support was excellent as well as follow up calls to keep us updated. Emilia made the whole booking easy and matched our requirements. Thanks

what great staff, nothing is too much trouble, they bend over backwards to assist you. we wouldn't go. anywhere else.

It was a very good experience and Ruby was very helpful ☺️ great job 👏

Very helpful Ceri our adviser was very helpful and pleasant and sorted everything out for us definitely book my next holiday with Hays.

Emma was extremely pleasant made the booking a very easy process.

Unfortunately my experience with Hays Broughton has been somewhat lacking. Having spoken to a member of staff (a man, don’t recall his name) I was promised a call back with possible holidays. He did not call me back so I chased it up a couple of days later. I spoke to a lady who again promised to get the original staff member to call me back. She said she would call me herself if he was unable to. I’m still waiting for a call back 5 days later!
Won’t be wasting my time there again, they obviously don’t need the customers!
Poor customer service!!

The service in Haye, BROUGHTON is always exceptional. I’ve known Charlotte who served me yesterday for quite a few years, she’s lovely, friendly, helpful and does a great job. It took a while to find the holiday we were looking for and to book it but she was patient and thorough. All the staff are great and I appreciated the two cuppas I had whilst I was there too 😊

Team in store were friendly and knowledgable. Were able to guide us in picking the right hotel.

We went to Hays travel agent Broughton, 3 times couldn't commit straight away as had to wait for hubby to finish work before committing hence the 3 visits. We dealt mainly with Dan for all visits and he was great, couldn't do enough for us. Had a bit of banter with him, great. All the staff are great there will definitely go back. On the 17th July we finally made a decision and booked. YEAH.

dan was so helpful he listened to my reqests and built my holiday around them thank you

Excellent service

Relaxing and fruitful experience. Got the best deal and most suitable for our purpose in the friendly atmosphere. The only thing missing was an offer for a nice cup of tea or coffee.

First time using Hayes travel, I can honestly say a great experienceGreat communication, great deal for taking my family to Japan would highly recommend and will now be using for further holidays in the future

This is my 3rd holiday booked with Hays travel, fantastic service every time. Won’t go anywhere else now.

Excellent service - very personal but thankfully without the usual "I know someone who went there" . Very friendly and although things were a little complicated, it was completed extremely efficiciently.

Chloe was extremely helpful, searched everything we asked of her, until she found the best offer available for our benefit. She was very professional.

As always Emma and staff were excellent in finding us a suitable holiday location and hotel
Always a delight to engage with the Broughton staff who go out of their way to help nothing too much trouble for them
Thank you again