First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... See more
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See what reviewers are saying
Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent assistance as always
Excellent assistance as always, Dyane was knowledgeable and found exactly what we were looking for ;-)
3 August 2026
So far so good
So far so good, very patient to give us what we required, do to mobility issues.
27 July 2026
Natalie was very professional and…
Natalie was very professional and listened to our requirements.
2 August 2026
A very good experience very helpful and…
A very good experience very helpful and managed to find a good deal
25 July 2026
Emma was fantastic and found some…
Emma was fantastic and found some wonderful holidays for me to choose from.
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Broughton
Leebyers,
Thank you for your wonderful feedback! I am so pleased to hear that I was both friendly and informative during your visit. I truly appreciate your kind words.
Kind Regards,
Amanda :)
Staff are amazing very helpful i book…
Staff are amazing very helpful i book all my holidays with them.
30 July 2026
Reply from Hays Travel - Broughton
Mr Mark Rigby,
Thank you for your wonderful feedback! We are so pleased to hear that our team has been amazing and helpful, and we truly appreciate your continued loyalty in booking your holidays with us.
Kind Regards
Iioni :)
Reply from Hays Travel - Broughton
Lynne Benson,
Thank you for your wonderful feedback! I am so pleased to hear that you received excellent service from me, thanks so much for booking with us again,
Kind Regards
Ceri :)
Reply from Hays Travel - Broughton
Delia,
Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in booking your holiday. We hope you have a fantastic trip!
Kind Regards
Aleah :)
Reply from Hays Travel - Broughton
Mr Ryan Southan,
Thank you for your wonderful 5-star review! I truly appreciate your kind words.
Kind Regards
Aleah
Aleah went above & beyond to show us…
Aleah went above & beyond to show us all opportunities available, nothing was too much trouble, she even worked 1 hour after her going home time to make sure everything was booked for us
Cannot fault the service we have received from Hayes over the years, the stand out is the service from Aleah in the last few days
29 July 2026
Reply from Hays Travel - Broughton
Website User,
Thank you for your wonderful feedback! It was my pleasure booking your holiday and we really appreciate you coming back to Broughton to book with us again,
Kind Regards
Aleah :)
Natalie- very knowledgeable and helpful
27 July 2026
Reply from Hays Travel - Broughton
Alan ,
Thank you for your wonderful feedback! I am so glad to hear that you found me to be knowledgeable and helpful. I appreciate your kind words.
Kind Regards
Natalie
Great service Great service felt listened to and…
Great service felt listened to and understood what we were looking for. Charlotte was so lovely 🥰 would recommend Broughton store xx
6 July 2026
Reply from Hays Travel - Broughton
Helen Lancaster,
Thank you for your wonderful review! I am so pleased to hear that I provided you with excellent service and understood what you were looking for. If you need anything else just give me a shout!
Kind Regards
Charlotte:)
Ceri was a great person to deal with
Ceri was a great person to deal with. Very helpful and accommodating. Sorted out what we wanted and did it with a smile!
27 July 2026
Reply from Hays Travel - Broughton
Mr Withers,
Thanks so much for your lovely review! Glad I was able to assist you in booking your amazing trip!
Kind Regards
Ceri :)
Emma knew what she was talking about…
Emma knew what she was talking about and gave us some good advice
20 July 2026
Reply from Hays Travel - Broughton
That's so lovely of you to say - if you need anything else just give me a shout. Thanks so much for booking with us in Broughton, see you both soon,
Emma :)
Reply from Hays Travel - Broughton
customer,
Thank you for your wonderful 5-star review! Your kind words are greatly appreciated.
Kind Regards
Emillia :)
Excellent professional personal service…
Excellent professional personal service provided by Emma, as returning customers.
26 July 2026
Reply from Hays Travel - Broughton
Thank you so much for your amazing review - it means the world to me knowing that you are happy with our service and thanks so much for booking with us again in Broughton,
Emma :)
Excellent service as always
Excellent service as always, such a pleasure to be welcomed with a smile and nothing is too much trouble. Emma and the team are wonderful.
26 July 2026
Reply from Hays Travel - Broughton
Awwww thanks so much for your lovely words! Always a pleasure to see you guys! Thanks so much for booking with us again in Broughton and no doubt we will see you soon,
Emma :)
Happy.
Natalie made us welcome again and found us a lovely holiday .Staff in there very friendly too .
22 July 2026
Reply from Hays Travel - Broughton
That's so lovely to hear - thanks so much for your review and for booking with us!
Natalie :)
Reply from Hays Travel - Broughton
Thanks so much for your review and for booking with me in Broughton,
Emillia :)
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