First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... See more
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See what reviewers are saying
Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2k reviews
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The whole process was easy from start…
The whole process was easy from start to finish. Our needs were listened to and we got the holiday we wanted. The staff were very friendly and helpful
23 May 2026
Reply from Hays Travel - Broughton
Thank you so much for the review, i will pass this on to Dyane :)
Great Service Dyane
My wife and I came in to book a holiday for 2027, we have a young family and probably weren’t a straight forward customer in terms of needs. My wife was breastfeeding our 2 month old and she was made to feel very welcome, staff offered tea and coffee to make us feel more comfortable. Aside from making us feel welcome. Our needs were totally met by Dyane who went the extra mile to ensure we got the holiday we had been searching for. Fantastic service throughout.
23 May 2026
Reply from Hays Travel - Broughton
thank you so much for your feed back i will be sure to pass this of to Dyane :)
Satisfied customer.
We went in with our own idea of a holiday and your assistant did her very best to accommodate.
10 May 2026
Reply from Hays Travel - Broughton
Thank you for your kind words! :)
Reply from Hays Travel - Broughton
Thank you for your kind words! :)
Excellent communication
Excellent communication, quick response to emails from Ruby Edwards who offered great recommendations.
16 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review :)
Reply from Hays Travel - Broughton
Thank you so much for your lovely review :)
Seamless service with a smile.
We were made to feel very welcome. The booking was made very easily. We came away very happy.
14 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review :)
Friendly yet professional staff
13 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review :)
Dan was so helpful
Dan was so helpful, full of suggestions and very knowledgeable. It was a pleasure to have him help choose our holiday destination and then get is a really good price too.
13 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review :)
Very relaxing no pressure and a holiday…
Very relaxing no pressure and a holiday to look forward too
12 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review. :)
Family holiday 2026
Went in with my family to book a holiday for 8 had chosen a hotel before so advisor found the deal and recommended it as had customers there as we spoke and others who had just come back highly recommended so was pleased about that.. very easy to book the holiday lovely pleasant advisor who went through everything a couple of times to make sure all was right so overall a great experience 👍
10 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review. :)
The staff were really helpful and…
The staff were really helpful and friendly, they suggested a dream holiday we hadn’t thought of and the booking process was very simple
11 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review. :)
Outstanding service
Very friendly, efficient and pleasant experience. Ill go back every time
8 May 2026
Reply from Hays Travel - Broughton
Thank you so much for your lovely review.:)
Dan was excellent again
Dan was excellent again. Booked another cruise quickly. Got the cabin we wanted. So easy and efficient. Many thanks 😊. Keep up the good work 👏
29 April 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Friendly and efficient service from…
Friendly and efficient service from start to finish. Took less than half an hour to find and book our requested search for a given location and type of holiday.
7 May 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
It was really easy to book my cruise
It was really easy to book my cruise. They were really knowledgeable and knew alot about the ship I wanted to book. I am very pleased I chose hays travel broughton.
28 April 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Very good customer service and very…
Very good customer service and very knowledgeable staff member (Natalie).
5 May 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Great staff
Great staff, fantastic reception. Made us relaxed and sorted out our needs.
23 April 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :) - Chloe
Charlotte was excellent really helpful…
Charlotte was excellent really helpful it was a pleasure to book with you! - thank you Charlotte 😃
4 May 2026
Reply from Hays Travel - Broughton
Thank you for the lovely feedback, I will pass this onto Charlotte - Chloe
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