The lady who dealt with us ( WENDY ) was extremely helpful. She had patience with us as we went through numerous holidays . A very nice lady !!!
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See what reviewers are saying
Experienced staff. Helped me with choosing the right package deal. Efficient and very knowledgeable. Friendly staff, did not make me rush into making a decision.
Company replied
Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
Company replied
Gaynor from the Bury, Rock Branch was unbelievably helpful. She looked tirelessly to get us a fantastic holiday within budget and to set dates. She ensured the reviews were accurate before going ahead... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
801 reviews
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Reply from Hays Travel - Bury
We appreciate you taking the time to leave us a review! We're so glad you were happy with our quick process, friendly staff, and good prices.
Staff member was incredibly helpful
Staff member was incredibly helpful, she got the holiday/cruise we were looking for at a reasonable price.
Would recommend
Hopefully everything goes smoothly as we have not used a travel agency for a long time
14 January 2026
Reply from Hays Travel - Bury
We appreciate your recommendation and are happy to hear that our staff member was helpful in finding your holiday at a reasonable price. We hope everything goes smoothly!
What service, fabulous.
Gaynor at your bury branch did her homework and found everything we required re holls. Excellent knowledge and a credit to your company as all staff at this office. Staff training is A1. Had 40 plus holls so speaks for itself.
5 January 2026
Reply from Hays Travel - Bury
We're happy to hear that you had such a positive experience at our branch. It's great to know the team's expertise and training met your needs so well. Thank you for your kind words!
Reply from Hays Travel - Bury
We appreciate you highlighting our friendly and efficient service; it means a lot to us that you had such a positive experience.
We have never used Hays before but we…
We have never used Hays before but we will definitely use them again. Jenny was extremely helpful and professional, she got us the holiday we were looking and at a very reasonable price. Keep up the great work.
11 January 2026
Reply from Hays Travel - Bury
We're happy to hear that you had such a positive experience and found our service helpful. Thank you for your kind words; we appreciate your feedback and are glad we could find you a great holiday at a reasonable price.
Reply from Hays Travel - Bury
We're happy to hear that all of your requirements were sorted out. Thank you for your positive feedback; we appreciate it.
Very helpful friendly young lady.
7 January 2026
Reply from Hays Travel - Bury
Hi Anne,
Many thanks for your lovely review, I'll make sure to pass on your comments to the team.
Kind regards,
Team Bury
Jenni was absolutely amazing helping us…
Jenni was absolutely amazing helping us book our trip. Friendly, understanding and made it personalised for us x
4 January 2026
Reply from Hays Travel - Bury
thankyou for your lovely review, I will pass your message onto jenni!
Jenni was extremely helpful and…
Jenni was extremely helpful and understanding of our needs.
31 December 2025
Reply from Hays Travel - Bury
thankyou for your lovely review, I will pass your message onto jenni!
Excellent great staff especially Izzy…
Excellent great staff especially Izzy who we booked with
31 December 2025
Reply from Hays Travel - Bury
Hi Diane. Thank you so much for your lovely review :) I'll make sure to pass on your comments to Izzy and the team.
Many thanks,
Team Bury
So helpful taking time to look at…
So helpful taking time to look at different options and dates
20 December 2025
Reply from Hays Travel - Bury
Hi Joan. Thank you so much for your lovely review :) I'll make sure to pass on your comments to Gaynor and the team.
Many thanks,
Team Buryx
Reply from Hays Travel - Bury
We appreciate your kind words and are so happy that our staff made you feel welcome during your visit with us.
Staff in our Bury Branch (Gaynor) were…
Staff in our Bury Branch (Gaynor) were very knowledgable,efficient and friendly.Nothing was too much trouble for them.Would definitely recommend Hays to any of my friends and family .
6 December 2025
Reply from Hays Travel - Bury
We appreciate your kind words! It's great to hear that our team's knowledge and friendly service made your experience so positive. We value your recommendation!
Jenni was a polite lady helpful with…
Jenni was a polite lady helpful with are booking couldn’t ask more made the experience wonder
30 November 2025
Reply from Hays Travel - Bury
Hi Teresa,
Many thanks for your lovely review, I'll make sure to pass on your comments to Jenni.
Kind regards,
Team Bury
Holiday of a lifetime
Staff were very friendly and helpful. They had been to where I wanted to book and could give me lots of information about it. They informed me about the food plans and told me about applying for ETA.
29 November 2025
Reply from Hays Travel - Bury
Hi Claire, thank you so much for your lovely review :) I'll make sure to pass on your comments to the team. Kind regards, Shannon x
The agents were really friendly and…
The agents were really friendly and helpful.
They were very knowledgeable and and gave really good reviews of holiday resorts
Would definitely recommend and will definitely use them again.
2 December 2025
Reply from Hays Travel - Bury
Hi Clare, thank you so much for your lovely review:) I'll make sure to pass on your comments to team.
Kind regards,
Shannon x
Jennifer who booked my holiday was…
Jennifer who booked my holiday was exceptionally good at her role.
I have booked with the bury branch numerous times and all the staff are great!
Thank you hays travel for being the best travel agents and catering to all my holiday needs 😁
2 December 2025
Reply from Hays Travel - Bury
Hi Keeley,
Many thanks for your lovely review :D I'll make sure to pass on your comments to Jenni.
Kind regards,
Shannon x
Very helpful Shannon was brilliant 1st…
Very helpful Shannon was brilliant 1st class service thank you
30 November 2025
Reply from Hays Travel - Bury
Hi Glenn, thank you so much for your lovely review and hope you're looking forward to your holiday.
Many thanks,
Shannon
Bury Shop
The 2 members of Staff (Jenny and Shannon,I think) very helpful,polite and efficient.
29 November 2025
Reply from Hays Travel - Bury
Hi Nick, thank you so much for your lovely review :) I'll make sure to pass on your comments to the team. Many thanks, Shannon x
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