My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... See more
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
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Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
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Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2k reviews
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Went in to collect my tickets for…
Went in to collect my tickets for mexico ended up booking a cruise for 2028 fantastic service from jess
18 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Andrea, It was a pleasure booking your trip. You will have an amazing time
Jess =-)
Hayes Travel Carlisle - Amazing Service
Hayes Travel are fantastic. The service is second to none. After 8 years of trying to get away for our honeymoon and 3 cancellations due to the Thomas Cook collapse and covid, we were devastated to get ‘the call’ again to say our dream honeymoon was cancelled due to ongoing issues in the Middle East.
Huge shout out to Jess at the Carlisle branch though, she’s been absolutely amazing and turned it around for us into a really positive experience. Jess has been nothing but professional but made sure we left the branch happy, reassured and she lightened the whole situation. Thanks Jess, you’re a star! 🩷
16 May 2026
Reply from Hays Travel - Carlisle
Thank you both for being so understanding regarding your cancelled holiday, It was an absolute pleasure to rebook your trip for 2027 and Turkey for this year. I feel positive this time for you both 🤞See you both soon
Jess xx
Knew what we wanted and took the time…
Knew what we wanted and took the time to get what seems right for us
17 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words, it was a pleasure booking your trip.
Thanks, Lucy
We always use Hays for booking…
We always use Hays for booking holidays. Staff are friendly and most helpful. And as always Hayley sorts our holidays. She is a credit to Hays, wouldn't go anywhere else.
Thankyou once again.
15 May 2026
Reply from Hays Travel - Carlisle
Thank you guys - always pleasure to book your holidays.
Kind Regards
Hayley
Reply from Hays Travel - Carlisle
Thank you for your kind review, It was a pleasure.
Kind Regards
Martin
Martin in Carlisle was very helpful and…
Martin in Carlisle was very helpful and informative. Very efficient too.
6 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind review, It was a pleasure.
Kind Regards
Martin
Reply from Hays Travel - Carlisle
Thank you for your kind review, It was a pleasure.
Kind Regards
Martin
Jess done it again 100% five star service
95% of our holidays get booked through our choice to get to see Jess who is absolutely fantastic and goes above and beyond to make sure the booking is as seamless as possible! We then tell other people to go and see her which come back with the same positive feedback!
11 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business. It's always a pleasure booking your holidays
Jess =-)
Jessica at the Carlisle branch was so…
Jessica at the Carlisle branch was so friendly, helpful & efficient. She gave us full information to enable us to chose the best options for our flights and holiday break.
9 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words both and your repeat business. I'm sure you will have a wonderful time
Jess =-)
Fantastic and friendly customer service…
Fantastic and friendly customer service by Rachel. It’s always a pleasure booking with her as she knows exactly what we like and always goes above and beyond to get what’s right for us.
100% customer service.
Keep up the fantastic work and that brilliant smile.👍😊
10 May 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind words and booking your holiday with Hays Travel Carlisle , Rachel
Extremely helpful staff who know their…
Extremely helpful staff who know their business,booking straightforward.
9 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your repeat business and kind words Dilys, It was a pleasure booking your trip
Jess
We booked a holiday to Benidorm in…
We booked a holiday to Benidorm in March with Hayley. She was fantastic then, so we wanted to speak to her again to book a holiday to Lake Garda in June. Again, Hayley was brilliant. She was so friendly and helpful, and put a nervous flyer at ease. She was so easy to talk to with any concerns i had. Thank you Hayley.
9 May 2026
Reply from Hays Travel - Carlisle
Hi guys,
Thank you for booking with us again, It's always a pleasure.
Kind Regards
Hayley
Reply from Hays Travel - Carlisle
Hi Donna,
Thank you for your kind review.
Hope you enjoy Memphis
Hayley
Martin was very helpful in finding us…
Martin was very helpful in finding us the right holiday for the price we wanted to pay
8 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words, It was a pleasure booking your trip
Martin
Excellent Service
Quick, efficient service.
Martin always offers excellent customer service and is extremely knowledgeable,
1 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words, It was a pleasure booking your trip
Martin
We always book with Hays excellent…
We always book with Hays excellent service Hayley especially enjoy the booking experience with her
7 May 2026
Reply from Hays Travel - Carlisle
Hi Both,
Thank you for the kind review. It's always a pleasure, If only everyone was as nice as you and Judith.
Kind Regards
Hayley
Holiday newbies
With myself nor my partner having ever booked a holiday before we thought it would be best to go into a shop & see what they advise or if they could do so for us. So we chose "Hays Travel - Carlisle" with recommendation from friends/family.
Upon going in staff were extremely friendly, willing to help without pushing a sale on us & having a bit of friendly banter along the way. 1st visit was just a chat with them & see if they could find anything to suit our desires. Upon getting some deals we went away to think about things & came back a few days later to book.
Not once were we pushed or pestered into anything. Everything was on our terms & thats exactly what I want with this kinda thing.
I will definitely use them again as they have taken the stress out of the process for us newcomers & were willing to talk through hotels/airports/flights/apps etc with us. No question seemed a silly question.
Brilliant experience throughout. The staff, the help, our deal & the actual shop itself are 5*.
5 May 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review. It was a pleasure to book your holiday. We look forward to helping you again in the future. Thanks again Rachel and team Carlisle
Cruise booking
Claire, who took my booking was really professional, and also had suggestions on when and how to do things in relation to my holiday needs. She listens to your needs and finds the best ways and deals to get your holiday. Hays travel have always been very good, I find that you can always speak to them if things are not right, better than talking to bots on online holiday firms.
28 April 2026
Reply from Hays Travel - Carlisle
Many thanks for your repeat business both, It was a pleasure booking your cruise
Claire
Reply from Hays Travel - Carlisle
Thanks for your kind words, it was a pleasure to help you with your cruise holiday, i'm sure you will have a great time. thanks again Rachel
Would not go anywhere else to book my…
Would not go anywhere else to book my holidays
Staff are always friendly and helpful
4 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind review Allyson :)
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