My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... See more
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
Company replied
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
Company replied
Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2k reviews
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Exemplary Service
The Carlisle branch provide exemplary service. Friendly and efficient. Honest helpful advice . Our agent Claire went the extra mile to make sure all the details of our booking were covered. Thankyou
4 June 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Claire
Excelent service so far from Claire
Excelent service so far from Claire, she is engaging and very polite.
I would recommend Clair if you are looking for holidays.
All documents received promptly as well.
4 June 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Claire
The young girl on the desk was very…
The young girl on the desk was very helpful and pleasant. We were offered a lovely cup of coffee too. She helped us through the process of booking and booked us in the car park at Newcastle too.
4 June 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words and repeat business, it was a pleasure to book your trip to Majorca!
Liv :)
Very friendly customer service advisor
Very friendly customer service advisor, who took her time to find the holiday which I wanted.
She made sure I had everything I needed for my journey to the hotel I requested and back to the airport.
She also sorted out my airport parking.
Her name is Rachel and works at the Carlisle branch.
I will definitely book all my holidays there from now on.
2 June 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review. It was a pleasure to meet you and book your holiday. I look forward to helping you again the future. Thanks again Rachel
Super service
Rachel was brilliant. Patient and helpful. Can’t wait for our cruise next year and feel happy that it’s all under control.
1 June 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review Rachael. It was a pleasure to book your cruise. I hope I can help you again in the future. Thanks again Rachel
A most delightful young lady
A most delightful young lady
Lucy is a very helpful knowledgeable lady who explains everything and tries very hard to assist you in anyway she can.
31 May 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Lucy
Lady was very helpful.
23 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind review Stephen!
Olivia :)
Staff
Staff. Lucy at the Carlisle branch was lovely and friendly even remembered me when I went in the next week. Service was brilliant.
23 May 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Lucy
Very helpful
Liv was very helpful she found us exactly what we were looking for she answered all our questions a very pleasant experience
28 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words Ann, it was a pleasure booking your trip to Kos!
Liv :)
First class service.
We received first class service from Liv getting all the help and information we needed. We then went ahead and made a booking. Will use Hays again in the future with out hesitation.
30 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words Alan, it was a pleasure booking your cruise!
Liv :)
It was a pleasure booking with Martin…
It was a pleasure booking with Martin thankyou so much
29 May 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Martin
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Claire
Amazing service
Bethan and jess went the extra 100 miles fir me and family absolutely brilliant,patient and found perfect holiday
29 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Carol, It was a pleasure finding your perfect family holiday =-)
Bethan and Jess
Last Minute Booking
Excellent service, staff very helpful and made it easy to find and book the trip that we wanted at short notice.
17 May 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words, it was a pleasure booking your trip!
Olivia :)
Reply from Hays Travel - Carlisle
Thank you for your kind review Rachel, it was a pleasure booking your trip to Paris!
Olivia :)
Claire’s great service
Claire was as always good at searching out what we wanted and advising us. Thanks Claire.
21 May 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Claire
Highly professional service delivered by a friend.
Claire was the agent I went to after being greeted by a warm and welcoming smile.
She took time to ask questions about what location and type of holiday I wanted and my budget.
This was very important to me as then she had scaffolding to build on and I could be honest and trust her to find appropriate places to go and stay.
She also used her personal experience to give me a real flavour of Guernsey.
The booking process was smooth and transparent throught and Claire even phoned the Holiday company to ask about details not on their website.
Another lady went to get a brochure and that was excellent as remembering the details becomes onerous as one gets older.
Claire also gave me links for the appropriate web sites to visit and research the things to do and see.
The holiday was booked and all the financial details discussed ,all in all an excellent experience .
Thanks to everyone.
21 May 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Claire
Jessica found us a great holiday at a…
Jessica found us a great holiday at a great price, and also took into consideration flight times etc. Pleasant and helpful. Thanks again.
26 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Anthony, I hope your having a lovely time away
Jess =-)
The staff are so friendly and helpful.
20 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words, It was a absolute pleasure booking your trip
Jess
Reply from Hays Travel - Carlisle
Thanks for your kind review. It is always a pleasure to book your cruises. Thanks again Rachel
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