My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... See more
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
Company replied
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
Company replied
Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2k reviews
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Martin is so knowledgeable and so clued…
Martin is so knowledgeable and so clued up. He is great to deal with, and a credit to your company
13 June 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind words and for booking your holiday with us.
Kind regards
Martin
Reply from Hays Travel - Carlisle
Many thanks for booking again Karen and your repeat business at Hays Travel
Jess =-)
We find all that staff are friendly and…
We find all that staff are friendly and welcoming. They really made us feel at ease and relaxed. Martin the manager dealt with us and as usual he was helpful and friendly also very patient. We live in crawcrook which is a village in Gateshead area but always is the Carlisle branch . Even the cu of tea I was had made for me was perfect.
14 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and for booking your holiday with Hays Travel Carlisle , Martin
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and for booking your holiday with Hays Travel Carlisle , Lucy
Excellent service
When we walked into the Travel Agency weren't exactly sure where we wanted to go. They were extremely patient and helpful. Went to great depths to find the various tours available around the dates we gave. And what the various tours included. We are now so looking forward to our holiday. Thank you so much to Claire.
13 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and for booking your holiday with Hays Travel Carlisle , Claire
Very efficient and knowledgeable…
Very efficient and knowledgeable service, Martin certainly know his product with great advice.
13 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and for booking your holiday with Hays Travel Carlisle , Martin
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Martin
Phoned hays in Carlisle looking for a…
Phoned hays in Carlisle looking for a last minute break to a specific resort, gave our request to Jessica and within an hour she came back with a perfect option for us which we promptly booked, we are so looking forward to it so want to thank her and the company for an excellent experience.
12 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Jess
Hayley was great
Hayley was great. Knowledgeable and offered lots of advice. The staff are all friendly, and the booking process went smoothly for our large family holiday flying from different airports.
5 June 2026
Reply from Hays Travel - Carlisle
It was a pleasure booking your family holiday for you.
Thank you for the kind review
Hayley
Reply from Hays Travel - Carlisle
a pilmer,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Very happy couple
Absolutely the best Claire of Carlisle did everything for us even booked our car to stay at airport which we didn't know she could.We came out knowing everything was booked soooo happy.Linda Armstrong.
11 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Claire
Dealing with people that no wot there…
Dealing with people that no wot there doing great service
4 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Martin
Usual excellent service.
As usual the advice, help, knowledge and friendliness from staff made booking the holiday I wanted seemless, and I was able to book the holiday we wanted in no time. The coffee was an added bonus! Thanks again to Jess for sorting it, again!
10 June 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Peter, It's always a pleasure booking your trips
Jess =-)
Martin was very helpful,
9 June 2026
Reply from Hays Travel - Carlisle
Thank you for booking again and your kind review.
Kind Regards
Martin
Reply from Hays Travel - Carlisle
Thanks for your review. It was a pleasure to book your holiday and I look forward to helping you in the future. Thanks again Rachel
Reply from Hays Travel - Carlisle
Thanks for your kind review, it was a pleasure to book your holiday. I look forward to helping you in the future. Thanks again Rachel
All the staff very knowledgeable and…
All the staff very knowledgeable and super friendly always fantastic!!
7 June 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It is always a pleasure to book your holidays. Thanks again Rachel
Very knowledgeable and helpful
Very knowledgeable and helpful, hassle free and happy with Bethan’s approach and eye for detail.
6 June 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Bethan
Hays Tavel, Carlisle
We always book our holidays through Hays in Carlisle. They are always very knowledgeable about destinations, hotels and facilities. The current booking was no exception with friendy and helpful service as always.
Thanks.
30 May 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words, Its always a pleasure booking your trips
Jess =-)
The staff in Carlisle are absolutely…
The staff in Carlisle are absolutely amazing so friendly and 10/10 for knowledge!!A big shout out to Jess who is so knowledgeable well done
5 June 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business both, Its a pleasure booking your trips
Jess =-)
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