Liam was excellent explained everything throughout, answered all the questions. No rush, no hard sales informed us of other options. Very polite and professional.. Went through the booking process an... See more
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See what reviewers are saying
Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
Company replied
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
The usual excellent & brilliant service from the branch in Carmarthen. No negative comments at all. Is it possible for the Company to make the issue clear with the Insurance policies!? (We have... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
694 reviews
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Great 1st time experience with Hayes travel
Ricardo listened to what we wanted and where we wanted to go,spent a good 45min getting the best deal for us and even sorted out our travel money,nothing was too much trouble, great service
10 September 2025
Reply from Hays Travel - Carmarthen
Thank you so much for your kind words, means a lot you've taken the time to do so. I hope you both have a great time! Regards, Ricardo
4 happy friends…
We called In Sat aft to book a Saga River cruise Our adviser Kim was a new member of staff and was both friendly and efficient She competantly arranged everything on the phone with Saga and because we were 4 friends with 4 different addresses it was quite complicated She had advice from Liam the manager who was also helpful and pleasant Thankyou both
14 September 2025
Reply from Hays Travel - Carmarthen
Hello Mary,
Thankyou for your kind review, it was our pleasure to help you.
Glad you managed to find the cruise you were looking for.
Have an amazing time from all the team at Hays Travel Carmarthen.
Staff were exceptionally helpful
Staff were exceptionally helpful, patient and knowledgeable
11 September 2025
Reply from Hays Travel - Carmarthen
Hi Mrs Morse,
Thank you for taking the time to write a kind review. We really hope you enjoy your holiday.
Kind regards,
Sion and the team at Carmarthen
The staff were so helpful and friendly.
7 September 2025
Reply from Hays Travel - Carmarthen
Thank you Jackie for you kind review , I am always here to help you make this a great experience. Helen
Helen was great
Helen was lovely, so knowledgable and friendly
Completed my booking in no time at all
7 September 2025
Reply from Hays Travel - Carmarthen
hi Sharon, thank you for your great review , always here to help you , thanks Helen
Honest,down to earth advice
Honest,down to earth advice, no big sales talk,just easy to talk to staff who are incredibly knowledgeable and understanding. We've booked our first cruise and we are confident that it will be an incredible holiday 😀
30 August 2025
Reply from Hays Travel - Carmarthen
Good Morning Mrs Evans
Thank you so much for taking the time to write such a lovely review
We hope you have the most amazing time (it'll be here before you know it)
Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Thanks for your great review anything we can do , we are here Caroline
Thanks to Caroline
23 August 2025
Reply from Hays Travel - Carmarthen
Thanks for the lovely review Mr Rollinson always happy to help, see you soon,
Regards
Caroline
The manager worked her magic again and…
The manager worked her magic again and found us a great holiday,Caroline is great
24 August 2025
Reply from Hays Travel - Carmarthen
Thanks for the lovely review Mike we always appreciate the feedback and thank you so much for the choccies too, much appreciated,
Thanks
Caroline and Team :)
Reply from Hays Travel - Carmarthen
Hi Melanie Thank you so much for your lovely review we always appreciate the feedback,
Regards
Helen
Friendly team who are happy to help.
3rd time we’ve used Hays Travel for booking our holiday and I highly recommend the team at Carmarthen.
19 August 2025
Reply from Hays Travel - Carmarthen
Hi Amanda,
Thank you for taking the time to write your kind review, We are glad you had such a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Nice to have the reassurance of booking…
Nice to have the reassurance of booking in person
26 August 2025
Reply from Hays Travel - Carmarthen
Hi Sarah,
Thank you for taking the time to write a kind review. We hope you enjoy your holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Great service.
Great service.
Ricardo was fantastic.
Plenty of time didn't rush us into booking the first one he showed us because we didn't know really where we wanted to go.
Highly recommend Hays
24 August 2025
Reply from Hays Travel - Carmarthen
Thank you so much for your kind words Mrs Davies, was an absolute pleasure speaking with you both on Saturday. Hope you have a great time, kind regards, Ricardo
We had Lliam to help us he was so good…
We had Lliam to help us he was so good explaining everything to us because we had not cruised before and plenty of time not rushing through anything. Hays Carmarthen so good.
17 August 2025
Reply from Hays Travel - Carmarthen
Hi Rhian,
Thank you for taking the time to write your kind review, we are glad you had such a good experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Great service
13 April 2025
Reply from Hays Travel - Carmarthen
Hi Maria Thank you for taking the time to leave us a review we appreciate the positive feedback,
Kind Regards
Helen,
Friendly, knowledgeable and professional team
The shop was busy when we arrived and Lucy came over to help us explaining that she was an apprentice and could get us started until one of her colleagues became free to get us fully booked. Lucy and then Caroline were both patient to listen to our needs and offer us some last minute holiday options and we happily booked our trip with them and would again.
19 August 2025
Reply from Hays Travel - Carmarthen
Hi Anthony, thank you so much for taking the time to leave us a positive review we really, appreciate the feedback. We hope you have a lovely Holiday. Kind Regards
Caroline and Lucy :)
Lucy
Lucy, although an apprentice was very easy to deal with. She was courteous, was very honest (which was a refreshing change) and was very relatable. She kept a sense of humour. She was very patient and nothing was too much trouble. Lovely to see these qualities.
19 August 2025
Reply from Hays Travel - Carmarthen
Hello Mr Ward,
Thank you for taking the time to write your kind review, we are glad you had such a positive experience with us.
Kind Regards
Lucy, Liam and the team at Hays Travel Carmarthen
Good service
Good service , Helen was really good booking our holiday very professional and helpful. Thank you . Definitely use hays again !
10 August 2025
Reply from Hays Travel - Carmarthen
Thank you Louise, hope you have a wonderful holiday , Helen
Cruise company ripoff for single travellers…
Staff very helpful but cruise company terrible rip off for single travellers, almost double price but still in a single room. Travel companies should use their power on our behalf to encourage single travellers.
17 August 2025
Reply from Hays Travel - Carmarthen
Hi Geoffrey,
Thank you for taking the time to write your kind review, Thank you for the feedback.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Very pleasant and helpful staff.
Very pleasant and helpful staff.
Nothing was too much trouble.
15 August 2025
Reply from Hays Travel - Carmarthen
Hi Mr Bennett,
Thank you for taking the time to write your kind review, We are glad you had such a positive experience with us and booked a lovely holiday.
Kind Regards
Liam, Lucy and the team at Hays Travel Carmarthen
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