Liam was excellent explained everything throughout, answered all the questions. No rush, no hard sales informed us of other options. Very polite and professional.. Went through the booking process an... See more
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Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
Company replied
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
The usual excellent & brilliant service from the branch in Carmarthen. No negative comments at all. Is it possible for the Company to make the issue clear with the Insurance policies!? (We have... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
693 reviews
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Excellent service
Excellent service. Delivered exactly what we wanted. Very pleasant and polite staff
18 October 2025
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely review we really appreciate the feedback,
Kind Regards
Caroline and Team
Reply from Hays Travel - Carmarthen
Hello Dr Canton,
Thank you for taking the time to write your kind review, we are glad you had a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Med cruise book with Hays Travel
Booking all done professionally. We got what we wanted and happy with price.
16 October 2025
Reply from Hays Travel - Carmarthen
Hi Eirwen,
Thank you for taking the time to write a nice review, we appreciate it. I'm glad we could help you find exactly what you were looking for.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Very helpful travel adviser ,non pushy…
Very helpful travel adviser ,non pushy found excatly what i wanted .would recommend
16 October 2025
Reply from Hays Travel - Carmarthen
Hi Elizabeth,
Thank you for writing your kind review, We are glad we were able to a lovely holiday.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Liam has always been very helpful and…
Liam has always been very helpful and professional
7 October 2025
Reply from Hays Travel - Carmarthen
Hi Brenda,
Thank you for your kind review, We are glad you have had another positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
A very good experience
A very good experience from start to finish. Would use this service again.Nothing was to much trouble for the Rep.
7 October 2025
Reply from Hays Travel - Carmarthen
Good Afternoon Mr Gray
Thank you so much for taking the time to write a lovely review, we always appreciate such lovely words
Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Thank you so much for your kind review. Was a pleasure meeting you both and getting everything booked up for you
Kind regards, Ricardo
Excellent, helpful and personal
Always very helpful, will compare online prices and match, plus you get a personal experience from the staff.
27 September 2025
Reply from Hays Travel - Carmarthen
Hi Mandy,
Thanks for taking the time to write your kind review, we are glad you had a positive experience with us in store.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Helpful staff.
4 October 2025
Reply from Hays Travel - Carmarthen
Thank you for your review we really appreciate the feedback,
Thanks
Hays Travel Carmarthen Team
The guy we had went out of his way to…
The guy we had went out of his way to help us (Ricado )
3 October 2025
Reply from Hays Travel - Carmarthen
Thank you Colin for your kind review, glad we could find the triple room for you, it will be a great trip!
Reply from Hays Travel - Carmarthen
Hi Amanda,
Thank you for your kind review, We are so glad you found our team very helpful, and we managed to get a lovely cruise booked.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Very good and helpful
30 September 2025
Reply from Hays Travel - Carmarthen
Hello Mark,
Thank you for taking the time to write your kind review, we are glad you had a positive experience with us and have now got a holiday to look forward to.
Kind Regards
Liam, Sion and the team at Hays Travel Carmarthen
Holiday
We use Hays because Helen is so knowledgable and helpful. We told her the type of holiday we wanted and she came back with a few different options. She is a terrific member of the team.
28 September 2025
Reply from Hays Travel - Carmarthen
Thank you Suzanne for your kind review, I'm always here to help. Helen
We went in to Hays Travel carmarthen…
We went in to Hays Travel carmarthen and was greeted by Helen who was very very helpful in all ways
28 September 2025
Reply from Hays Travel - Carmarthen
Thank you Margaret for your kind review, always here to assist you . Helen
Can’t fault Hays.
Have used hays several times and find they go over the top with help.
28 September 2025
Reply from Hays Travel - Carmarthen
Thank you for your review we really appreciate the feedback,
Thanks
Hays Travel Carmarthen Team
Reply from Hays Travel - Carmarthen
Good Afternoon Mr Davies
Thank you so much for taking the time to write such a kind review, we appreciate you lovely words
Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Hi David,
Thank you for taking the time to write your kind review today, We are glad you had such a positive experience with us and booked a lovely holiday.
Kind Regards
Liam and the team at Hays Travel Carmarthen
On our first visit the young lady that…
On our first visit the young lady that helped us was great and found us an ideal holiday
13 September 2025
Reply from Hays Travel - Carmarthen
Hi Pam,
Thank you so much for taking the time to share such a lovely review. It truly means a lot to us. We're so happy to hear you had a great experience in store, it was a pleasure.
Many Thanks
Lucy and the team in Hays Travel Carmarthen
Very knowledgeable and easy to talk to.
Very knowledgeable and easy to talk to.
Very friendly and helpful.
19 September 2025
Reply from Hays Travel - Carmarthen
Thank you Lisa , always her to help, have a great holiday. Helen
Reply from Hays Travel - Carmarthen
Hi Leslie,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience with us in store.
Kind Regards
Liam and the team in Hays Travel Carmarthen
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