Liam was excellent explained everything throughout, answered all the questions. No rush, no hard sales informed us of other options. Very polite and professional.. Went through the booking process an... See more
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Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
Company replied
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
The usual excellent & brilliant service from the branch in Carmarthen. No negative comments at all. Is it possible for the Company to make the issue clear with the Insurance policies!? (We have... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
693 reviews
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Simple easy and efficient
15 February 2026
Reply from Hays Travel - Carmarthen
Hi Simon,
Thank you for taking the time to write your kind review, We are glad you had a positive experience with us.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Always a pleasure to book with Hays…
Always a pleasure to book with Hays Travel, Carmarthen. We asked for quotes for two different holidays. It was not a problem for the young man who served us. We were satisfied with our holiday booking.
13 February 2026
Reply from Hays Travel - Carmarthen
Hi Geraldine, Thank you so much for your lovely review and for trusting us yet again with your Holiday booking. We appreciate your continued support. I am sure you will have a fantastic time. If you need anything, please do let us know.
Kind Regards
Sion Hays Travel Carmarthen
Liam at the Carmarthen branch was very…
Liam at the Carmarthen branch was very understanding of our need. Very helpful and patient.
Gave us good advice and if we go abroad again we will certainly use Hays.
Thank you Liam
13 February 2026
Reply from Hays Travel - Carmarthen
Hello Adrian,
Thank you for taking the time to write your kind review, we are so glad you had a positive experience with us and managed to get a fantastic trip booked.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Mary,
Thank you for the lovely review, Have a great break away.
Thank You,
Lucy and The Hays Travel Carmarthen Team
Reply from Hays Travel - Carmarthen
Hi Mr Campbell,
Thank you for taking your time to write a kind review, we appreciate it. I'm glad we could help you get your holiday booked.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Couldn’t ask for better
Lucy the person I spoke to was excellent and explained everything about my booking and even went out of her way after work to deliver the paperwork 5star service
3 February 2026
Reply from Hays Travel - Carmarthen
Hi,
Thank you so much for leaving me such a lovely review, I hope you have the best time.
Thank you,
Lucy and The Hays Travel Carmarthen team
Great customer service- all booked on…
Great customer service- all booked on the phone with ease.
8 February 2026
Reply from Hays Travel - Carmarthen
Thank you for the lovely words Mr Lilly, it's always a pleasure speaking with you
Kindest regards, Ricardo
Liam was helpful
8 February 2026
Reply from Hays Travel - Carmarthen
Hi Gary,
Thank you for writing your kind review, We are so glad you had such a positive experience in store with us :)
Kind Regards
Liam and the team at Hays Travel Carmarthen
Helen really helpful
Helen really helpful, she understood exactly what we needed
And will be at the end of the phone if we are unsure about anything.
6 February 2026
Reply from Hays Travel - Carmarthen
Hi Jean Barry,
We appreciate you taking the time to leave your comments. We're so happy to hear that the assistance provided was helpful and that Helen understood your needs.
Kind regards
Hays Travel Carmarthen
Great service lovely lady helped us…
Great service lovely lady helped us from start to finish would highly recommend hays travel Carmarthen
1 February 2026
Reply from Hays Travel - Carmarthen
Thank you Kay, for your kind review.we really appreciate the feedback
Kind Regards
Helen
Reply from Hays Travel - Carmarthen
Hi Paul ,
We appreciate you taking the time to leave us such a wonderful review, we are so happy booking was made easy and helpful for you.
Thanks
Lucy
Lucy was great
Lucy was very helpful and did everything she could to find out everything we asked
22 January 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review we really appreciate the feedback,
Thanks so much
Lucy
always book with Margaret so helpful and efficient
very competitive and helpful and easy to deal with
24 January 2026
Reply from Hays Travel - Carmarthen
thank you Charity , Margaret will always try her best for you ha ha . Helen
Reply from Hays Travel - Carmarthen
Hi Huw,
Thank you for your kind review, we are pleased you had a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Excellent local service
29 January 2026
Reply from Hays Travel - Carmarthen
Thank you so much for sitting down with me yesterday Mrs Dyer, was lovely meeting you
Thank you for the lovely words,
Kind regards, Ricardo
Excellent
We received excellent advice and guidance from our Hays Travel advisor and booked our holiday as planned with bonus of free bus to/from our ship. Lucy was excellent.
29 January 2026
Reply from Hays Travel - Carmarthen
Hi Jeffery,
Thank you so much for such a lovely review. I hope you have the best time onboard.
Thanks
Lucy
Enjoyable The staff were really helpful and I…
The staff were really helpful and I will continue to use Hays travel offices. It’s so nice to be able to talk to someone face to face.
29 January 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review Karen , Helen and Ricky are always her to help with your travel needs
Knowledgable, efficient service
Helen from Hays Carmarthen made booking a holiday for my mums birthday an excellent experience. Efficient , knowledgable, mannerable and we had a lovely chat and laugh to top it off.
24 January 2026
Reply from Hays Travel - Carmarthen
Thnak you for your kind review, allways here to help with anything big or small , thanks Helen
Reply from Hays Travel - Carmarthen
Hi Adrian,
Thank you for taking the time to write your kind review, we are glad you had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Great welcome and happy staff in…
Great welcome and happy staff in Carmarthen branch. Sion was absolutely amazing and professional at his job,
25 January 2026
Reply from Hays Travel - Carmarthen
Hi Nick,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad that we were able to help you find the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
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