Liam was excellent explained everything throughout, answered all the questions. No rush, no hard sales informed us of other options. Very polite and professional.. Went through the booking process an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
Company replied
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
The usual excellent & brilliant service from the branch in Carmarthen. No negative comments at all. Is it possible for the Company to make the issue clear with the Insurance policies!? (We have... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
693 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having used hays two times before why…
Having used hays two times before why would I go anywhere else. They always go above and beyond to help. The team is always on hand and their customer service skills are top class.
25 January 2026
Reply from Hays Travel - Carmarthen
Thank you both so much for your patience on the day, we got it across the line!
Was great getting to know you both and getting the holiday booked was the icing on the cake
Thank you again for the lovely review
Kind regards, Ricardo
Ricardo was great help explained…
Ricardo was great help explained everything in detail, made sure I had all the right documents and made sure I knew what was happening at every step. Great staff Great service :)
24 January 2026
Reply from Hays Travel - Carmarthen
Thank you much for the great words, was a pleasure booking your dream ski holiday!
Thank you for taking the time to give such a lovely review, it's very much appreciated
Kind regards, Ricardo
Helen was very helpful
Helen was very helpful. Great service will definitely book again
23 January 2026
Reply from Hays Travel - Carmarthen
thank you Christine, I'm sure you will have a great holiday, thanks Helen
Helen was polite efficient and pleasant
22 January 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review, always here to assist you , i'm sure you will have a great holiday. Helen
Caroline
Caroline was easy to talk to- understood our requirements - did her best to allay our concerns and took into account our special needs. Very friendly lady - she deserved 5 stars herself
The gentleman offered us coffee just before we left - this would have been good at the beginning
22 January 2026
Reply from Hays Travel - Carmarthen
Hi Mrs Aggett,
We appreciate you sharing your booking experience. We're happy to hear that you found the service helpful and friendly, and that your needs were well understood. .
Kind Regards
Hays Travel Carmarthen
We received a very warm welcome
We received a very warm welcome, and offered a coffee each. Helen was extremely helpful and booked our holiday, and arranged special assistance and welfare taxi. Helen was so helpful, we really appreciated all that she did for us.
22 January 2026
Reply from Hays Travel - Carmarthen
Hi Mrs Bale,
Thank you for your kind review we appreciate the feedback,
Kind Regards
Helen and Team
Excellent
Excellent, informative, patient service. When something not quite right, was put right immediately
21 January 2026
Reply from Hays Travel - Carmarthen
Thank you both for sitting down with me to book an absolutely amazing bucket list holiday!
Was a pleasure meeting you and I very much appreciate the lovely review you've left,
Kindest regards, Ricardo
Excellent service
We had full attention from the Hays rep and excellent communication. Ricardo was friendly and polite and very professional. He exhausted all possibilities to make sure all our requests were fulfilled.
17 January 2026
Reply from Hays Travel - Carmarthen
Thank you all for taking the time to sit down with me over the week, was an absolute pleasure!
And thank you for the kind review, I very much appreciate your lovely words,
Kindest regards, Ricardo
The staff were very pleasant and …
The staff were very pleasant and helpful, Sion guided us through every step of the way. We would certainly use Hays Travel again
1 January 2026
Reply from Hays Travel - Carmarthen
Hi David,
Thank you for your lovely review. I'm glad we were able to find you a nice holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Nice friendly staff ,very helpful and…
Nice friendly staff ,very helpful and helpful with things you don’t understand
18 January 2026
Reply from Hays Travel - Carmarthen
Hi John,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad we were able to find you the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Helen went to extremes to make sure we…
Helen went to extremes to make sure we booked the trip that we wanted.When things get complicated, experience counts!We really appreciated the time and effort she put into making our dreams a reality! Looking forward to beginning our last major long haul journey and spending precious time with our grandchildren Down Under!
16 January 2026
Reply from Hays Travel - Carmarthen
Hi Allyson,
We appreciate your kind words! It's wonderful to know that the trip booked met your expectations, even when things became a little complex. We're delighted to have helped make your travel dreams a reality!
Kind regards
Helen
Hays Travel Carmarthen
Really helpful and straightforward staff
15 January 2026
Reply from Hays Travel - Carmarthen
Hi Simon thanks for the lovely review!
Happy to help
Thanks
Helen and team
Hays Travel Carmarthen
Friendly helpful staff in nice bright…
Friendly helpful staff in nice bright agency put together good tailor-made package.
14 January 2026
Reply from Hays Travel - Carmarthen
Hi Susan,
Thanks so much for taking the time to leave a kind review, really happy to help book your amazing Holiday,
See you soon
Kind Regards
Caroline and Team
Hays Travel Carmarthen
Amazing Service!
I’d highly recommend hays travel Carmarthen. Sion was amazing, very helpful and very prompt. Booked my first holiday abroad, and it couldn’t have been better. Thank you Sion.
11 January 2026
Reply from Hays Travel - Carmarthen
Hi Scott,
Thank you very much for taking the time to write a kind review, we appreciate it. I'm glad we could help you find the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Caroline was friendly and very helpful…
Caroline was friendly and very helpful during my visit to the store.
11 January 2026
Reply from Hays Travel - Carmarthen
Hi Eleri thank you for taking the time to leave your kind feedback we really appreciate it,
Kind Regards
Caroline
Professional
Being able to speak to a knowledgeable and professional person face to face about your holiday purchase.
11 January 2026
Reply from Hays Travel - Carmarthen
Hi Andrew, I am really happy to hear that you value the expertise and professionalism of myself and the branch that really means a lot to us, thank you so much for trusting my branch with your holiday purchase. And thank you for your positive feedback!
Kindest Regards
Caroline and all the team at Hays Travel Carmarthen
Helen help find perfect location for my…
Helen help find perfect location for my Christmas get away
11 January 2026
Reply from Hays Travel - Carmarthen
Hi Simon,
You came to the best. Thanks for my lovely review.
Helen
Liam was very helpful and explained…
Liam was very helpful and explained everything in detail
8 January 2026
Reply from Hays Travel - Carmarthen
Hi there,
Thank you for taking the time to write your kind review, we are glad you had a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Exceptional service from Caroline .
Exceptional service from Caroline .
Went above and beyond to find the best deal.
Highly recommend this company !
7 January 2026
Reply from Hays Travel - Carmarthen
Hi Nicola, Thank you for the lovely review and feedback. I am so glad we managed to get you a great deal.
Speak soon
Thanks
Caroline
Copy of email sent to Customer…
Copy of email sent to Customer Service:-
I am writing to express our sincere gratitude following our appointment with you yesterday, 3rd January 2026. We were fortunate to be assisted by Sion, who was exceptionally attentive, friendly, informative, professional, and patient throughout our discussion. (Including an internet outage halfway through the booking procedure, necessitating a complete rebook.)
Thanks to Sion’s diligence and genuine interest in understanding our needs, we have booked a cruise costing nearly £14,000. This marks the second time we have used your agency, and Hays Travel has firmly established itself as our go-to destination for organising all our trips and holidays.
We are extremely impressed by the level of service we received and are very grateful to Sion and the entire team at Hayes Travel, Carmarthen. We eagerly look forward to our upcoming holiday and to continuing our relationship with you in the future.
4 January 2026
Reply from Hays Travel - Carmarthen
Hi Mr Evans,
Thank you for taking your time to write a kind review, we appreciate it. I'm glad we were able to help you find a perfect cruise.
Kind regards,
Sion and the team at Hays Travel Carmarthen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.