Hays Travel - Carrickfergus Reviews 

871
TrustScore 5 out of 5

4.9

22 High Street, BT38 7AF Carrickfergus, GB


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Rated 5 out of 5 stars

Megan helped us with the holiday that we chose. She was extremely helpful and professional. Nothing was too much bother for her checking things that we were asking. We have dealt with Megan before f... See more

Company replied

Rated 5 out of 5 stars

I recently booked a holiday to Dubai. Shannon was amazing. So considerate, so patient, explained everything, she was so attentive, answer every question I asked. Thank you so much for your time Shanno... See more

Company replied

Rated 5 out of 5 stars

Kelsey is great in carrickfergus as so all the other girls who work there. They take the time to show you holidays explain things clearly and very friendly and helpful...great staff in carrickfergus

Company replied

Rated 5 out of 5 stars

We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 High Street, BT38 7AF, Carrickfergus, United Kingdom

  • 02893180021

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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4.9

All reviews

(871)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Service

Excellent customer service.Very pleasant
and professional Assistant. Nothing was too much trouble.
We left after booking a lovely holiday and a feeling of satisfaction that we were showed all available information.

25 February 2026
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Reply from Hays Travel - Carrickfergus

Thank you for your lovely feedback on Kim's service, I will pass this onto Kim. - Shannon

Rated 5 out of 5 stars

Very helpful and friendly staff

Shannon was very helpful, friendly and thoroughly professional throughout the whole process of finding me my perfect cruise option as a single traveller. She researched several different cruises with cabin options and gave me the prices for choosing different cabins as well as researching a selection of dates to find out what was the better time of year for a good deal. She also helped with booking flights to join the cruise and also made several suggestions for an overnight stay prior to the cruise as well as showing me a plan of the airport to reassure me how easy it would be to navigate through the airport on arrival and again on departure. I could not have asked for better service and would have no hesitation booking with this branch again.

24 February 2026
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Reply from Hays Travel - Carrickfergus

Thank you very much for your lovely review. It was my pleasure being able to help plan and book your next cruise holiday - Shannon

Rated 5 out of 5 stars

Excellent service and girl very…

Excellent service and girl very pleasant and helpful

15 February 2026
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Reply from Hays Travel - Carrickfergus

We appreciate you sharing your experience with us! We are so glad to hear that you found our service excellent and the team member helpful.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, no pressure and real discussion about what we were after, very welcoming, we will use again for years to come

15 February 2026
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Reply from Hays Travel - Carrickfergus

Thank you for taking the time to write such a lovely review! I am so glad you hear it was a great experience & hope the girls have their countdowns on! Kelsey

Rated 5 out of 5 stars

Always a pleasure to deal with hays…

Always a pleasure to deal with hays travel in carrickfergus. They are very professional & prompt with their service.

10 February 2026
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Reply from Hays Travel - Carrickfergus

We're so glad to hear you find our team in Carrickfergus professional and prompt. Thank you for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

It was a great service

It was a great service. I will go back again .

31 January 2026
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Reply from Hays Travel - Carrickfergus

Thank you for your kind feedback on the service provided - Shannon

Rated 5 out of 5 stars

This will be our 4th cruise booked by…

This will be our 4th cruise booked by Hays travel at Carrickfergus.
The reason we keep going through Hays in Carrick is the staff. They are the most helpful, friendly and informative people. Full credit to all the staff.

8 February 2026
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Reply from Hays Travel - Carrickfergus

I appreciate your continued trust in us for your cruise bookings. It's great to hear that our team's helpfulness and knowledge make your travel planning a pleasure. Kelsey Store Manager

Rated 5 out of 5 stars

Kim who dealt with us was excellent

Kim who dealt with us was excellent. Spent a lot of time sorting us out and was very friendly.

6 February 2026
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Reply from Hays Travel - Carrickfergus

I appreciate your kind words! I am so happy to hear that Kim provided excellent and friendly service while assisting you. Kelsey Store Manager

Rated 5 out of 5 stars

Sent tx message to enquire about the…

Sent tx message to enquire about the causeway lounge . Got talking to Shannon who sorted all out for me very pleased with her follow up to make sure I had received all the information

3 February 2026
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Reply from Hays Travel - Carrickfergus

Thank you for this lovely review! I will be sure to pass this onto shannon - Kelsey

Rated 5 out of 5 stars

If you are looking for great holidays book with Hays

We always use Hays travel in Carrickfergus the staff are always pleasant and so professional we have booked 4 holidays with Kim and she is just fantastic avails us of all the offers and we always use Jet2 overall a lovely experience and keep doing what you all do it works thanks again team

1 February 2026
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Reply from Hays Travel - Carrickfergus

Many thanks Elizabeth for you lovely review regarding the team and Kim's great customer service, we will certainly pass this on.

Rated 5 out of 5 stars

Kelsey is a professional

Kelsey was very helpful and has excellent customer service. Her approach to our holiday needs was very professional and I would definately recommend Hays Travel Carrickfergus to my family and friends. Thank you Kelsey and the rest of the staff there.

30 January 2026
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Reply from Hays Travel - Carrickfergus

Many thanks Charles for your lovely review and we look forward to greeting your family and friends. I will pass on your kind words on to Kelsey.

Rated 5 out of 5 stars

Holiday to Turkey

I dealt with Shannon and she was the nicest girl. She went out of her way to get me the holiday i required so very pleased. Definitely use Shannon again for my next holiday Thanks again.

20 January 2026
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Reply from Hays Travel - Carrickfergus

Many thanks Alison for your lovely review and I will certainly pass it on to Shannon.

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service from Zayna and Kelsey. They were both extremely helpful and great to deal with.

26 January 2026
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Reply from Hays Travel - Carrickfergus

Thank you for your lovely feedback on Zayna & Kelsey. I will ensure the feedback is passed onto both staff - Shannon

Rated 5 out of 5 stars

Highly recommended travel agents…

All the staff in Carrickfergus Hays are very helpful and keen to help. I am always very happy to book my holiday through them. Megan is very good

25 January 2026
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Reply from Hays Travel - Carrickfergus

We appreciate your kind words! It's wonderful to know our team in Carrickfergus is helpful and makes your holiday booking experience enjoyable. Kelsey

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