We met with Geraldine. She was friendly, helpful and made us feel relaxed and listened to. I use an electric wheelchair and Geraldine showed an understanding of the issues I might encounter on holiday... See more
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Visited hays in castle court, team member Megan was absolutely amazing, helped me book 2 holidays. Explained everything in detail. Prices were amazing.
Company replied
Geraldine was very helpful and efficient, my trip was booked within a few hours of making first contact
Company replied
I find everyone very helpful , but there is one girl that is so nice and would go so far to help and her name is Laura from hays travel castle court , and I would try and wait till she's in because... See more
Company replied
Company details
- Travel agent
- also in
- Cruise agency
- Cruise Travel Agency
- Cultural tours provider
- Currency exchange service
- Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1k reviews
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Holiday …
Yous have got the most pleasant member of staff ever Megan in castle court,she goes above and beyond for her customers x
19 July 2026
Reply from Hays Travel - Castle Court
Nicola,
Thank you for your wonderful review! We are so pleased to hear that a member of our team went above and beyond for you. We appreciate your kind words.
Kind Regards
Hays Travel Castle Court
The whole experience was 100 per cent
The whole experience was 100 per cent, the young lady went through everything in fine detail, she sold the holiday to us,left confident we made the right choice
16 July 2026
Reply from Hays Travel - Castle Court
Richard,
Thank you for your wonderful feedback! We are so pleased to hear that you felt confident and made the right choice for your holiday.
Kind Regards
Laura Hays Travel Castlecourt
Orient trip
This is the trip of a lifetime for me and very personal. Thanks to Hays for their help and guidance.
12 July 2026
Reply from Hays Travel - Castle Court
Moira,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you with such a personal and important trip. We wish you an amazing experience!
Kind Regards
Laura
Super staff!
The lady I spoke with on the phone was so friendly and genuine we had a lovely conversation and she made the booking so smooth and quick. She's a credit to the store! I'm sorry I cannot remember her name to give her a mention.
13 July 2026
Reply from Hays Travel - Castle Court
Thank you so much for your lovely review, Cara! We hope you have a fab trip and we will be sure to share your kind words with Geraldine.
Kind Regards
Hays Travel Castle Court
Extremely helpful and efficient
Extremely helpful and efficient! Staff are very kind! Shout out to Geraldine - 10/10 💖 I only book with Hays!
12 July 2026
Reply from Hays Travel - Castle Court
Thank you so much for your wonderful feedback, Zara. We truly appreciate your loyalty and hope you have a lovely trip!
Kind Regards
Hays Travel Castle Court
Laura was very helpful lovely person…
Laura was very helpful lovely person very reasonable
10 July 2026
Reply from Hays Travel - Castle Court
John,
Thank you so much for your wonderful review! We are so pleased to hear that our team member Laura was helpful and lovely.
Kind Regards
Hays Travel Castlecourt
My friend and I always use Hays travel
My friend and I always use Hays travel. Simply staff are helpful friendly polite and professional nothing is to much for them . Laura looked after us so well. Laura had great patience with us to be honest my friend talks to much lol. So tyvm Laura from the happy pensioners
9 July 2026
Reply from Hays Travel - Castle Court
Geraldine,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides such a positive experience. It's fantastic to know that Laura was so helpful and patient. We truly appreciate your kind words!
Kind Regards
Hays Travel Castlecourt
Reply from Hays Travel - Castle Court
Karenlee kidd,
Thank you for your wonderful 5-star review! Your feedback is greatly appreciated.
Kind Regards
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
Kylie,
We are so happy to hear that you consistently receive excellent customer service from us. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Siobhan
Josh who we always deal with is always…
Josh who we always deal with is always very patient with us and very pleasant..
Nothing is too much bother for him.
3 July 2026
Reply from Hays Travel - Castle Court
Elizabeth,
Thank you for your wonderful review! We're so pleased to hear that our colleague is always patient and pleasant, and that nothing is too much trouble. We truly appreciate your kind words.
Kind Regards
Hays Travel
The lady that dealt with us fantastic…
The lady that dealt with us fantastic and really helpful and nothing was to much trouble
1 July 2026
Reply from Hays Travel - Castle Court
Marie Coyle,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was fantastic and helpful, and that nothing was too much trouble.
Kind Regards
Hays Travel Castle Court
No issues with booking.
No issues with booking, got the time frame i needed and everything explained clearly. Staff were first class.
24 June 2026
Reply from Hays Travel - Castle Court
Brendan Mailey,
Thank you for your kind review! We are so pleased to hear that your booking experience was smooth and that our staff provided excellent service. We appreciate your feedback.
Kind Regards
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
We appreciate your kind words. We hope you have a lovely trip!
Kind Regards
Hays Travel Castle Court
staff very helpful and courteous
9 June 2026
Reply from Hays Travel - Castle Court
We are so glad to hear that you had a positive experience with our team. Thank you for your kind words, Lawrence!
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Customer,
We are delighted you found our team helpful and our prices great! Thank you for your feedback.
Kind Regards
Hays Travel
Siobhan
Hays Travel
Have booked a few holidays with Hays and as always a first class service provide
23 June 2026
Reply from Hays Travel - Castle Court
Thank you for your kind words. We are so pleased you received first-class service.
Kind Regards
Laura
Was brilliant from start to finish…
Was brilliant from start to finish staff was excellent couden do enough 👏
20 June 2026
Reply from Hays Travel - Castle Court
Thank you for your kind comments Margaret
Siobhan
Reply from Hays Travel - Castle Court
Gerard,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Siobhan
My experience booking with hays travel…
My experience booking with hays travel was good friendly ☺️
18 June 2026
Reply from Hays Travel - Castle Court
We are so pleased you had a good experience with us. Thank you for your kind words!
Kind Regards
Laura - Hays Travel
Megan in the castle court store was…
Megan in the castle court store was just incredible she listened to my request and fulfilled it effortlessly sorted me out with a last minute deal very happy
13 June 2026
Reply from Hays Travel - Castle Court
Danielle,
We are so happy to hear that Megan provided such excellent service and effortlessly sorted out a last-minute deal for you. Thank you for sharing your positive experience!
Kind Regards
Hays Travel
Siobhan
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