Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
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See what reviewers are saying
A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
Sonia was wonderful took us through all options got us good quote inc.good flights should beyond of her as member of staff a credit to you
Company replied
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
929 reviews
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Great staff
21 May 2026
Reply from Hays Travel - Cleveleys
Hi James - I really enjoyed booking your holiday for you. Thank you for such a lovely review! Sandra x
Lovely helpful young lady
Lovely helpful young lady. Found us a reasonable holiday..when we really had no idea where we wanted to go. Thank you Tegan 😀
26 May 2026
Reply from Hays Travel - Cleveleys
We're so glad Tegan could help you find the perfect holiday, she will be so pleased with this review, thank you :) x
Happy
We found our experience, excellent, Chloe was very professional under a lot pressure and banter from ourselfs we are very happy with the service
25 May 2026
Reply from Hays Travel - Cleveleys
I am so happy to hear you had a great experience, it was a pleasure having you in store! Thank you, Chloe x
Fantastic experience booking our 3rd…
Fantastic experience booking our 3rd cruise with Hays Travel. Wouldn't book with anyone else. No hard up sell. Nothing was too much work. Very happy and we will be back. Special thanks to Chloe at Cleveleys Branch for helping me book our dream cruise.
21 May 2026
Reply from Hays Travel - Cleveleys
Hi Laura, Thankyou so much for leaving us such a lovely review! I will make sure this is passed onto Chloe :) xx
I've booked with hays the last 4 years…
I've booked with hays the last 4 years always find the service second to none and extremely friendly
14 May 2026
Reply from Hays Travel - Cleveleys
Hi Karen, Thankyou so much for leaving us such a lovely review! We are so happy to hear that you continue to keep coming back to us :) xx
Fuerteventura holiday booked
Christian was very helpful, and looked at all the different options I wanted for our holiday.
Its a pleasure to be greeted warmly when I go into Hays by all staff
13 May 2026
Reply from Hays Travel - Cleveleys
Shirley Mott,
We're so glad we could assist you with your holiday options and that our team provided a warm welcome. Thank you for your kind words!
Kind Regards
Katie xx
Sophia was very helpful and friendly…
Sophia was very helpful and friendly and was able to accommodate the changes I needed for my trip.
12 May 2026
Reply from Hays Travel - Cleveleys
Hazel,
We're so happy to hear that we were able to assist with your trip changes! Thank you for your positive feedback and for recognizing our helpful service.
Kind Regards
Reply from Hays Travel - Cleveleys
Hi Judith, Thank you for the Lovely review - Sandra xx
The staff are friendly and helpful
The staff are friendly and helpful. The lady I dealt with was excellent.
30 April 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us a review for Sandra. We are so glad to hear you were happy with our service :) x
The lady was very professional and…
The lady was very professional and helpful in every way. Would have no problem booking with hays travel again .Very good staff .
1 May 2026
Reply from Hays Travel - Cleveleys
We're so glad to hear that the assistance you received was professional and helpful! It's wonderful that you would book with us again. We appreciate your feedback regarding our team.
Tegan was lovely and looked after me i…
Tegan was lovely and looked after me i would not hesitate to recommend Hays Travel to friends 😊
1 May 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a wonderful review for Tegan! We're so glad to hear that you had a positive experience and would recommend us :)
Tegan was friendly and knew her stuff x…
Tegan was friendly and knew her stuff x she went the extra mile to rearrange our transfer back to the airport x
23 April 2026
Reply from Hays Travel - Cleveleys
Hi Amanda, Thankyou so much for leaving us such a lovely review!! Im so happy we could get everything all sorted and perfected for you :) xx
Chloe and Sophia where both lovely
Chloe and Sophia where both lovely, very professional and managed to grt us a great deal
30 April 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for this lovely review, Danielle! It was lovely to meet you both and get your amazing trip booked :) xx
Knowledgeable, friendly and helpful
Very friendly team and able to answer all of our questions and had good knowledge of numerous locations. Took the stress away of trying to book ourselves.
5 April 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Wills, Thankyou so much for leaving our Katie such a lovely review! I will make sure this is passed on to her :) xx
Reply from Hays Travel - Cleveleys
We are happy you felt welcomed and assisted, and that you enjoyed our coffee. Thank you for your positive feedback; it means a lot to us. Louise xx
Staff knowing exactly what we…
Staff knowing exactly what we wanted.Plesent and very knowledgeable
13 April 2026
Reply from Hays Travel - Cleveleys
We appreciate you sharing your experience! We're happy to hear our team knew exactly what you wanted and were knowledgeable. Louise xx
Hays travel experience 5*
As soon as we both entered the shop, we were greeted by the whole staff, they were very friendly and made us feel at ease. Also Susan understood exactly what we were looking for, foe our holiday experience, and was on point with where to chose and book, everything was a lovely experience, and highly recommend hays travel company and their team 5* on every level
19 April 2026
Reply from Hays Travel - Cleveleys
HEIDI,
We're happy to hear that you felt welcomed and at ease in our shop. It's great to know that our team understood your holiday needs. Thank you for recommending Hays Travel! Louise xx
Kind Regards
Alison
Hays Travel
Pontefract
Chloe was a great person to have dealt…
Chloe was a great person to have dealt with, very polite and professional. The whole procedure of booking the cruise was so easily handled.
11 April 2026
Reply from Hays Travel - Cleveleys
We are so happy to hear that your cruise booking was easily handled, and that you found our team member to be both polite and professional. Thank you! Louise xx
The Travel Agent adviser was friendly
The Travel Agent adviser was friendly, attention to detail. informative and helpful
8 April 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for leaving us such a lovely review! We are glad you enjoyed your experience with us and hope to see you again soon! :) x
Great service. Highly recommended
Great service. Staff always polite, helpful and knowledgeable.
8 April 2026
Reply from Hays Travel - Cleveleys
We appreciate your kind words! We're so glad you found our team polite, helpful, and knowledgeable, and that you had great service :) x
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