Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
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A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
Sonia was wonderful took us through all options got us good quote inc.good flights should beyond of her as member of staff a credit to you
Company replied
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
929 reviews
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Sophie was very helpful amd got us all…
Sophie was very helpful amd got us all sorted with our hoildays, great place to book a hoilday
14 March 2026
Reply from Hays Travel - Cleveleys
Diane Walsh,
We are so glad we could assist you in planning your holidays, and we appreciate you taking the time to leave us such a great review.
cleveleys, Hays Travel
Chloe was so lovely and patient as we…
Chloe was so lovely and patient as we had a rough idea of where we wanted to go. She made the experience really easy and showed an interest in us too. She obviously enjoys her job and travelling. Thank you Chloe.
13 March 2026
Reply from Hays Travel - Cleveleys
Louise Holden,
We appreciate you taking the time to share your experience. We're happy to hear that our service made planning your trip easy and enjoyable. Thank you for your kind words! Louise xx
cleveleys, Hays Travel
Friendly and efficient service
Friendly and efficient service. They found a cruise for us that we had been led to believe by the company was fully booked apart from expensive suites.
Very helpful regarding extra Medical travel insurance.
A really pleasant experience.
10 March 2026
Reply from Hays Travel - Cleveleys
Sylvia,
We're happy to hear that you received friendly and efficient service. It's great we could find the cruise you wanted and assist with your medical travel insurance. We appreciate your feedback! Thanks so much again Louise xx
cleveleys, Hays Travel
Tegan was really helpful and patient as…
Tegan was really helpful and patient as we wanted different prices for different things
8 March 2026
Reply from Hays Travel - Cleveleys
Julie,
We're happy to hear that our Tegan was helpful and patient while assisting you. Thank you for your feedback!
cleveleys, Hays Travel
Reply from Hays Travel - Cleveleys
sue palmer,
We're happy to hear that everything you needed was sorted out for you. Thank you for letting us know about your experience.
cleveleys, Hays Travel
Excellent service and advice very…
Excellent service and advice very helpful and friendly
10 February 2026
Reply from Hays Travel - Cleveleys
We appreciate your kind words Nigel! We are so glad that our helpful and friendly service met your needs and provided excellent advice :)
Pleasent and helpful staff
24 February 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a lovely review; we are so happy to hear about your experience xx
very patient and very efficient
22 February 2026
Reply from Hays Travel - Cleveleys
We appreciate you sharing your experience and are so happy we could provide efficient and patient service for you x
I got exactly what I wanted.
24 February 2026
Reply from Hays Travel - Cleveleys
We're happy to hear that you got exactly what you wanted; we appreciate your positive feedback :)
Very helpful,pleasant and had time for…
Very helpful,pleasant and had time for the customer not rushed in any way.
21 February 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could be helpful and make your experience pleasant :)
Everything is explained to you from start to finish
They greet you as soon as you walk through the door make you feel comfortable always a smile on there face
21 February 2026
Reply from Hays Travel - Cleveleys
Tina,
We appreciate you taking the time to share your review. Thank you and happy to hear that you felt comfortable and welcomed by our smiles. Louise xx
Great face to face service
Great face to face service. Helpful staff. Printed every thing needed out for us. Will definetly use them again.
13 February 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Waite, Thankyou so much for leaving us such a lovely review :) xx
Cleveleys brilliant as always
we gave the team at Hayes Cleveleys a brief and Louise came back to us with several suggestions that matched the brief taking away a lot of confusion, Louise was on leave when we got back in touch but Tegan picked it up seamlessly and we got exactly what we wanted roll on June :)
18 February 2026
Reply from Hays Travel - Cleveleys
Hi Martin, Thankyou so much for leaving us such a lovely review!! So happy we managed to get you all booked and sorted, it was a pleasure :) Tegan xx
Reply from Hays Travel - Cleveleys
We appreciate you sharing your positive experience with us; it means a lot to our team that you enjoyed our service :)
Katie was very patient
Katie was very patient, and gave us the opportunity to think and look at our options to allow us to make our decision on what cabin to book.
15 February 2026
Reply from Hays Travel - Cleveleys
Hi Kim, Thankyou so much for leaving our Katie such a lovely review, I will make sure this is passed on to her!! :) xx
Well what can I say
Well what can I say?
The girls in the Cleveleys store always go above and beyond to find us the holiday/trip we want.
In particular I would like to thank Louise who spent a lot of time making sure our trip ticked all the boxes. Her enthusiasm never faltered and helped us make the final decision, she is such a lovely person.
A kind mention for Tegan who helped with the booking and Sandra who shared her experience of a similar trip, that helped us make the decision.
Well done girls!
11 February 2026
Reply from Hays Travel - Cleveleys
Dale Willshire,
Thank you so much for this amazing review! I am so proud of the team here in Cleveleys but even more so today after this! We love booking you on all your adventures! See you soon Louise xx
Hays Travel
All was fine the assistant was very…
All was fine the assistant was very polite with a good knowledge of what we wanted thank you very much if
12 February 2026
Reply from Hays Travel - Cleveleys
Thank you Joyce for the review. We appreciate you taking the time to share your feedback. We're happy to hear that our assistant was polite and knowledgeable in helping you :)
Tegan the assistant was friendly
Tegan the assistant was friendly, helpfull and took the time to explain everything fully which made us feel confident with our choice of holiday
10 February 2026
Reply from Hays Travel - Cleveleys
Patricia,
We appreciate your kind words! It's great to hear that Tegan was helpful and thorough, ensuring you felt secure in your holiday selection.
Hays Travel
5 star service
Louise in the Cleveleys store was very helpful in helping us find our first family holiday. She was really knowledgeable and friendly and Jeanette was was quick to let us know of the vip holiday customer rates , rates on the money card and the hays travel app which we’ve downloaded! We will definitely be returning. Thank you Cleveleys 🤍
9 February 2026
Reply from Hays Travel - Cleveleys
Katie Rawc,
We're so happy to hear that you found your first family holiday with our help! It's great to know that you found our team knowledgeable and friendly and that you're making use of our app and rates. We look forward to seeing you again.
Hays Travel
Always first class and very helpful…
Always first class and very helpful staff. Would not go anywhere else.
6 February 2026
Reply from Hays Travel - Cleveleys
Hi Mr Aldersley, thankyou so much for leaving us such a lovely review!! Its always a pleasure having you both in store :) x
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