Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
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A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
Sonia was wonderful took us through all options got us good quote inc.good flights should beyond of her as member of staff a credit to you
Company replied
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
929 reviews
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The Hays representative was very…
The Hays representative was very helpful in getting us the perfect holiday. We spent an hour and a half going through everything that we required from our holiday. And nothing was not too much trouble to sort out.
6 February 2026
Reply from Hays Travel - Cleveleys
Thank you for taking the time to leave this lovely review for Tegan, she will be so pleased with this :) x
Lovely friendly staff very helpful and…
Lovely friendly staff very helpful and took the time to explain about every aspect of my holiday.
4 February 2026
Reply from Hays Travel - Cleveleys
Hi Mr Gratton! Thankyou so much for leaving us such a lovely review! So happy we could get your holiday booked for you and hope to see you again soon! :)
At cleverleys we usually go to Jade…
At cleverleys we usually go to Jade but her just having a baby girl(congrates)We were dealt with by Tegan, she was lovely , explaining everything, totally professional and booking us the best hols
3 February 2026
Reply from Hays Travel - Cleveleys
Hi Jeanette! Thankyou so much for leaving me such a lovely review! So happy we could get you all booked :) I will pass your congratulations on to Jade :) xx
A very friendly young lady
A very friendly young lady , nothing was to much trouble. Gave us plenty of choice .
Many thanks .
23 January 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review. We are glad that we were able to sort the perfect trip x
Reply from Hays Travel - Cleveleys
Thank you for leaving this lovely review Helen, i'm glad we were able to help get you all booked :) x
expert advice given
expert advice given. Chloe at Cleveleys branch was very patient and did her very best to offer us the right information and alternatives when we questioned a few things.
20 January 2026
Unprompted review
Reply from Hays Travel - Cleveleys
Mr Marsh,
Thanks so much for this lovely review. We really appreciate your feedback and happy Chloe found a great holiday for you. See you soon Louise xx
Went into enquire about flights
Went into enquire about flights . Lady seeing to us was very helpful and took the time to find the flights we wanted . She was very pleasant helpful and friendly.
31 January 2026
Reply from Hays Travel - Cleveleys
Hi Mr Bowker, Thankyou so much for leaving me such a lovely review! So happy we got all of your flights sorted for an amazing trip :) Tegan x
Easy to book and very helpful staff.
31 January 2026
Reply from Hays Travel - Cleveleys
Hi Mr Broadbent, Thankyou so much for leaving us such a lovely review! :)
The staff found us a holiday in resort…
The staff found us a holiday in resort we were looking for .
1 February 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Swarbrick, Thankyou so much for leaving us such a lovely review. So happy we could help you find something! :) x
Got my New York holiday sorted out
I was happy with the travel agent tried her hardest to get the hotel I wanted in New York but unfortunately it was fully booked but got another one.The travel also got me the flight I wanted which I was most grateful. The travel agent worked so hard.
31 January 2026
Reply from Hays Travel - Cleveleys
Thanks for the great feedback! Really appreciated and thanks again for booking with us. Louise xx
Katie is a credit to Hays Cleveleys
Katie was absolutely amazing during the process. She found exactly what we was looking for and made sure she did everything she could. She booked our family holiday last year and was outstanding then. Absolute credit to Hays Cleveleys.
1 February 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Hall, Thank you so much for leaving our Katie such a lovely review and so happy she could get your holiday booked for you! I will make sure this is passed on to her :) xx
Reply from Hays Travel - Cleveleys
Alison,
We appreciate your kind words! We are so happy to hear that you found Louise helpful and friendly during your visit.
- Katie x
Reply from Hays Travel - Cleveleys
L.Tyrer,
We appreciate your kind words! We're happy Tegan was helpful and got you booked on your holiday; thank you for your review. Louise xx
Hays Travel
The service was very good from Sandra
The service was very good from Sandra , she helped sort out the best hotel and deals, she all so advised us on when to go and airport to go from .
She advised us to go back into the store and she would sort the boarding passes on our phones as Ryan Air now don’t do paperwork.
A great help .
29 January 2026
Reply from Hays Travel - Cleveleys
Thank you for taking the time to write such a lovely review for Sandra, I am so glad she managed to find you the best deal! She will be so pleased :) x
Customer service excellent
Customer service lady was excellent she listened carefully/patiently to our request/requirements. Her research was thorough and careful. All our questions were acknowledged and answered with confidence. Her knowledge was excellent.
29 January 2026
Reply from Hays Travel - Cleveleys
C Wood,
We appreciate your lovely feedback! We're so glad to hear that we provided excellent assistance, listened attentively, and thoroughly addressed your needs. Thanks again Louise xx
Hays Travel
A professional and friendly service
A professional, friendly and helpful service. Louise was very supportive and knowledgeable.
26 January 2026
Reply from Hays Travel - Cleveleys
Thank you for such a lovely review. Lou will be thrilled x
Chloe booked our holiday we achieved…
Chloe booked our holiday we achieved everything we wanted. Thanks we will certainly be back
28 January 2026
Reply from Hays Travel - Cleveleys
Hi Mr and Mrs Vincent, Thankyou so much for taking the time to leave Chloe such a lovely review!! I will make sure this is passes on to her :)
Reply from Hays Travel - Cleveleys
Frances,
We appreciate your kind words! We are so happy to hear you had a positive experience with our team and our great service. Louise xx
Hays Travel
Reply from Hays Travel - Cleveleys
Thank you for this lovely review Peter :)
Great experiece Louiss wonderful…
Great experiece Louise was wonderful helping us get the cabin fir our needs. Will definitely use you again
26 January 2026
Reply from Hays Travel - Cleveleys
Mr Thomson,
We're glad you had a wonderful experience with Louise! We look forward to seeing you again soon! Team Cleveleys xx
Hays Travel
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