Carol at Hays Travel in Clydebank. was really nice & polite, she helped me book my holidy to Turkey. Which i've never been to, she even sorted special assistance for my daughter who has special need... See more
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Carol at Hays Travel in Clydebank. was really nice & polite, she helped me book my holidy to Turkey. Which i've never been to, she even sorted special assistance for my daughter who has special need... See more
Company replied
We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
Very helpful and friendly staff. Good information and advice given to me during the booking process. Booking agent Carol was very pleasant and took time to check everything with me before finalising t... See more
Company replied
Carol at Clydebank is a first class travel agent. No problem is too big for her. And we had problems with an airline which she successfully sorted out.
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
56 Sylvania Way, G81 2TL, Clydebank, United Kingdom
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No problem getting what we wanted Donna tried every avenue until we were happy .

Reply from Hays Travel - Clydebank
The staff were first class on all aspects of booking our holiday

Reply from Hays Travel - Clydebank
Donna was great, I was happy with the deal and prompt information regarding our holiday 😀

Reply from Hays Travel - Clydebank
Friendly and knowledgeable advice to get the best deal.

Reply from Hays Travel - Clydebank
Friendly staff. Donna was informed and dealt with our holiday request and booking efficiently!

Reply from Hays Travel - Clydebank
The assistant Donna in Clydebank shop went out her way to try get my family the mini break that we needed so greaful to her

Reply from Hays Travel - Clydebank
Neve was very helpful and took time to make calls to answer all our questions. If she did not know the hotel/area she asked her colleagues to see if they could help.
She also understood that we needed time to reflect and do our own research and there was no hard sell.

Reply from Hays Travel - Clydebank
Katy (from Clydebank office) was very nice with us. She explained very well about our holiday in Barcelona and answered all our questions and helped us to save good money as well.
We looking forward to our holiday in May.
Kind regards,
Rodin

Reply from Hays Travel - Clydebank
Donna was very helpful and we had an issue with our booking which was promptly resolved Good Job

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
Hi, I would like to thank DONNA at the Clydebank branch for the help in booking our holiday, Donna was very professional and knowledgeable, polite, attentive, I will be happy to recommend the Clydebank branch. Thanks again. 😎🏴

Reply from Hays Travel - Clydebank
Every thing was taken care of by Rebecca for us, great service.

Reply from Hays Travel - Clydebank
Great service from Donna, she helped us choose a nice cruise at a great price, couldn’t have done anymore

Reply from Hays Travel - Clydebank
My sister recommended that a booked with hays travel Clydebank and speak with Katie who always helps her with her holidays and she’s highly recommended as she went above and beyond and got us exactly what we were looking for

Reply from Hays Travel - Clydebank
Used Hays a few times, always very good at finding what we ask for.
Katie was excellent.

Reply from Hays Travel - Clydebank
Exceptional professional service from sales adviser,Becca.She took careful note of our requirements,researched various options and found us a great deal at one of our chosen hotels.Why did I spend hours searching the Internet when Becca did the job in jig time, printed off all our documents and told us to return to do check-in and get boarding passes if we so wished!
Also advised that Hays do a great exchange rate!

Reply from Hays Travel - Clydebank
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