We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Very helpful knowledgeable and friendly love to book my holidays with this shop. Richard has the most wonderful attitude and patience when we ask him to find us a holiday ! Thanks again Richard 😊
Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
Company replied
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
4.9
Excellent
2k reviews
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We always use Hays Cramlington as the…
We always use Hays Cramlington as the staff are so helpful and friendly especially Lisa. We always manage to get what we wanted.
25 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Just popped in to book a holiday for…
Just popped in to book a holiday for november in morocco with a friend that i saw on jet2 page. Young woman was very friendly and helpful,and was able to offer same price i saw advertized.
3 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Did us proud once again.
Did us proud once again.
Lisa and all the staff at Hays Travel Cramlington listen to our needs when planning our holidays abroad.
22 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Friendly staff and organised everything…
Friendly staff and organised everything I required for my holiday.
23 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
SECOND TO NON were exhausted with looking for our…
We were exhausted with looking for our type of holiday on line, we had left it late to book. I spoke with Faye in Cramlington and she got on the case for us and soon came up with options. The next day we were able to book exactly what we wanted in branch. The staff are so good and the customer service is second to non, I know this because I used to teach it. A big thank you to you all.
13 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Faye :)
Went in to book our next years holiday…
Went in to book our next years holiday yesterday ,lisa and her staff are brilliant ,Couldnt be more helpful ,Wont use any other company from now on ,
21 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Couldn’t be better
Couldn’t be better, helpful staff everything about the experience is good
19 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Always A star service
Always A star service, what ever my needs are as a solo traveller, amazing ,helpful, ,thanks Hays travelx
19 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :;)
Great staff who are only too pleased to…
Great staff who are only too pleased to help find the holiday you want!!’
11 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Debs :)
Brilliant staff
Staff were so helpful and sorted everything from assistance, lounge . They have kept in touch every step of the way. Cramlington Hayes travel is the best would highly recommend thankyou
15 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Debs :)
Once again a very professional team who…
Once again a very professional team who understood my situation and were able to help the booking process took no time at all with a very polite and helpful young lady
15 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Faye and the other staff were very…
Faye and the other staff were very informative, friendly and professional which made the whole process very quick and easy.
14 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Faye :)
Just like to say Amelia,Masiy& Bridget
Just like to say Amelia,Masiy, Bridget but everyone are so helpful fining us what we need for what we want and the always find is great deals even the travel insurance
12 July 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear that our team consistently provides helpful service and finds great deals for your travel needs. We truly appreciate your kind words.
Kind Regards
Amelia, Macey & Jersey :)
We love Hays Travel service always first class
We love Hays Travel , always book our holiday with you , customer service is always great extremely helpful in giving us what we are looking for .
12 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
We wanted to book a holiday with…
We wanted to book a holiday with friends for 2028 Max in the Cramlington branch was very helpful, he arranged it so we coukd defer our payments till November 2026. We always use Hays because all the staff sometimes ho above and beyond to help you have a wonderful holiday experience
11 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
GREAT SERVICE FROM TWO HAYS SHOPS…
We originated our last booking in september 2026 in Hays Morpeth office and finalised it in Cramlington office.
In both cases, excellent service
11 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
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