We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Our family wouldn’t use any other travel agents …. The Cramlington Branch is our favourite Lisa the Manager and her staff are so helpful and patient 100%the best !!!!
Very helpful knowledgeable and friendly love to book my holidays with this shop. Richard has the most wonderful attitude and patience when we ask him to find us a holiday ! Thanks again Richard 😊
Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
4.9
Excellent
2k reviews
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We love Hays Travel service always first class
We love Hays Travel , always book our holiday with you , customer service is always great extremely helpful in giving us what we are looking for .
12 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
We wanted to book a holiday with…
We wanted to book a holiday with friends for 2028 Max in the Cramlington branch was very helpful, he arranged it so we coukd defer our payments till November 2026. We always use Hays because all the staff sometimes ho above and beyond to help you have a wonderful holiday experience
11 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
GREAT SERVICE FROM TWO HAYS SHOPS…
We originated our last booking in september 2026 in Hays Morpeth office and finalised it in Cramlington office.
In both cases, excellent service
11 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
The staff always go above and beyond
The staff always go above and beyond, very welcoming and happy to see you.
Got my holiday sorted no problem
Always had good experience with Hays Cramlington
7 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jess :)
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Max :)
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Lisa :)
Good service
Good service, recommend, staff friendly and like this the office dog welcome.
Thanks
8 July 2026
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Jess :)
Staff are brilliant so helpful no need…
Staff are brilliant so helpful no need to go anywhere else
7 July 2026
Reply from Hays Travel - Cramlington
We always strive to give the best service and are so glad you received just that. Thank you for taking the time to leave a review
Thanks Macey :)
Cunard 2027 Here WeCome ! Friendly and caring and patient
Friendly and caring and patient
5 July 2026
Reply from Hays Travel - Cramlington
Thank you for your kind words!
Thanks Amelia :)
A very friendly office in Cramlington
A very friendly office in Cramlington.
You are remembered as a frequent customer.
All necessary adaptions and assistance are also remembered. Advice and information of the booking chosen given.
Excellent service and very friendly and informative staff.
29 June 2026
Reply from Hays Travel - Cramlington
Thank you so much for your lovely review, we love our repeat customers, see you again soon!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Pauline,
Thank you for taking the time to leave this lovely review. We are so pleased to hear you received friendly and efficient service. ^Richey
Reply from Hays Travel - Cramlington
J L,
Thank you for your wonderful feedback! We are so pleased to hear that our Macey was very helpful and provided good advice. ^Richey
Reply from Hays Travel - Cramlington
Mr Michael Dunwoody,
Thank you for your wonderful feedback! We are so pleased to hear that Macey was friendly and helpful in getting your holiday booked. ^Richey
Been booking with hays for many years
Been booking with hays for many years, as always top notch service with Lisa holiday sorted 👌 great price and flight times. All the staff are brilliant, wouldn't want to go anywhere else, thanks again hays, as Tina says you're simply the best ❤️
1 July 2026
Reply from Hays Travel - Cramlington
Thank You so much for your kind words, we always appreciate our loyal customers
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you so much for taking the time to leave a lovely review, we appreciate your kind words,
Thanks Macey :)
very pleasant and helpful
30 June 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, efficient, and knowledgeable service. We truly appreciate your kind words.
Bridget :)
Efficient staff
The staff were polite, efficient, knowledgeable and absolutely nothing to improve the service.
29 June 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, efficient, and knowledgeable service. We truly appreciate your kind words.
Debs :)
Lovely experience as always
Lovely experience as always. Bridget handled the new booking in her usual friendly and professional way. Nothing too much trouble,all my requests and questions answered and dealt with. As usual had a good interaction with all the staff,always feel comfortable when I am in their company.
30 June 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team and that all your requests were handled professionally.
Bridget :)
Fabulous customer service from debs in…
Fabulous customer service from debs in Cramlington, 5*
29 June 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear you received fabulous customer service. We truly appreciate your kind words.
Thanks, Debs :)
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