Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A lovely young lady called Emily booked our holiday for us she was very pleasant and helpful and said she hoped we had a fantastic holiday
Company replied
Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
Company replied
Laura at hays travel Crosby is an experienced advisor. The experience we had with her last year was outstanding and she made us so comfortable and her valid experience showed in the advice and encoura... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful
3 March 2026
Reply from Hays Travel - Crosby
thank you Peter! It was my pleasure- Macy :)
Nothing was too much trouble. Thank you!
Excellent customer service from a very capable young lady, who gave my wife and me all the information we needed to book the trip we were looking for. Thank you Erin, we highly recommend you.
21 February 2026
Reply from Hays Travel - Crosby
Thank you peter for your lovely review! Glad we got you booked :)
Macy at crosby was very helpful
28 February 2026
Reply from Hays Travel - Crosby
Thank you for your lovely comments, Kathleen! - Macy
Shearings continental coach tour
I booked a Shearings/Leger continental coach tour thanks to the very competent and courteous attention of Macy.
28 February 2026
Reply from Hays Travel - Crosby
Thank you Phil, it was my pleasure! - Macy :)
My experience revolves around Nicole
My experience revolves around Nicole. My wife and I found her to be an extremely personable and efficient member of your staff, nothing was too much trouble for her, she is a credit to your Company.
28 February 2026
Reply from Hays Travel - Crosby
Hi John, thank you so much for this lovely review! So glad we could get you holiday all booked! - Nicole 😊
The staff were so helpful ive had them…
The staff were so helpful ive had them up the wall last couple of days , at last i booked my dream holiday , Erin who booked me was amazing best hayes shop by far
27 February 2026
Reply from Hays Travel - Crosby
Hi Jan,
Thankyou so much for your lovely review, and don't be silly you were amazing, Glad we got it all booked and sorted :)
-Erin
We had a really great experience when…
We had a really great experience when we went to book our holiday. Emily our adviser was really helpful and made our experience very informative and stress free.
26 February 2026
Reply from Hays Travel - Crosby
Hi Pat, thank you so much! So glad we could get your holiday all booked 🙂 - Emily
Efficient and friendly staff had my…
Efficient and friendly staff had my holiday booked within half hour and managed to get a reduction in price .
19 February 2026
Reply from Hays Travel - Crosby
Georgina,
We appreciate you sharing your experience with us. We are so glad our team provided efficient and friendly service, securing your holiday at a reduced price.
Macy, Hays Travel
Always an amazing experience with the…
Always an amazing experience with the staff in Hays Crosby. Laura was great today, very patient & happily booked a little trip away. ☀️
22 February 2026
Reply from Hays Travel - Crosby
Hiya Donna,
We are so happy to hear that you consistently have an amazing experience with our team. It was our pleasure to help you book your trip; thank you for your review.
Laura :)
Macy at Crosby branch
Had macy take care of me...she was very helpful and looked for what suited me an my son, looking at different locations in order to suit our needs.
18 February 2026
Reply from Hays Travel - Crosby
Thank you Andrew for your kind review!! Such a pleasure sorting your holiday for both of you! :) Macy
Amazing service
Amazing service, staff so friendly friendly staff. Highly recommende friends and family.
10 February 2026
Reply from Hays Travel - Crosby
Thanks so much Janet for your lovely review! So lovely to meet you both and be apart of booking your holiday - Emily :)
We were made very welcome as soon as we…
We were made very welcome as soon as we entered the shop. Your Assistant Erin was most helpful and knowledgeable.
11 February 2026
Reply from Hays Travel - Crosby
Hi Karen, thank you so much for your lovely review, it was wonderful booking you and your husband - Erin :)
Emily very helpful
12 February 2026
Reply from Hays Travel - Crosby
Thank you Sylvia, it was my pleasure! - Emily :)
the staff are always so helpful
12 February 2026
Reply from Hays Travel - Crosby
Hi Andy, thank you for your kind review :) - Macy
As always Macy was very attentive and…
As always Macy was very attentive and accommodating and found me exactly the holiday I was after
12 February 2026
Reply from Hays Travel - Crosby
Hi David, thank you for this lovely review! Glad I could find the perfect holiday for you 😊 - Macy
The lady was very helpful & friendly &…
The lady was very helpful & friendly & spoke about everything I needed to know. Would highly recommend Hays travel to my friends & family
1 February 2026
Reply from Hays Travel - Crosby
thank you for your kind review!! :)
Reply from Hays Travel - Crosby
Thank you for your kind review!
Always a great experience
Lovely friendly and caring staff, always helpful and professional
31 January 2026
Reply from Hays Travel - Crosby
Thanks so much Gillian for your kind review!! Glad we got your holiday sorted :)
Yet another holiday booking made simple…
Yet another holiday booking made simple with Erin. Sent her all the details and she was able to get what we wanted and was super patient with my questions! Professional and pleasant thank you Erin.
3 February 2026
Reply from Hays Travel - Crosby
Hi Paula, thank you so much for your kind review! So glad I could get you what you wanted - Erin
Great service and helpful agents.
1 February 2026
Reply from Hays Travel - Crosby
Hi Kenneth, thank you for your lovely review! It was my pleasure - Nicole
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.