Fast efficient friendly service as usual,I always book through Hays travel. Highly recommend for all you holiday needs. Nothing is too much trouble. Peace of mind that you have everything sorted for... See more
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Wouldn’t travel without Hay’s customer focused staff. Hays have ensured that my holiday ran as smoothly as possible and dealt with my assisted travel needs with professionalism and knowledge and check... See more
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My friend and I just popped in to check on what was available and saw Michelle who was very helpful and knowledgeable about where we were going. An overall positive experience
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We have used Hayes Travel on many occasions and always found them very helpful and knowledgeable in dealing with our requirements. On our last visit we were booking two holidays for 2027 for ourselves... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3k reviews
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David once again came up with the…
David once again came up with the goods. Thank you. Hopefully next time buy two get one free lol
28 July 2026
Reply from Hays Travel - Crystal Peaks
Customer,
We are so happy to hear that we consistently meet your expectations. We appreciate your kind words and look forward to your next visit!
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Michael,
Thank you for your kind words. We are so pleased to hear that we were able to assist you with your request and provide helpful service.
Kind Regards
Hays Travel Crystal Peaks
Louise sorted our holiday
Louise sorted our holiday, she had the patience of a saint as we had no idea where we wanted to go, she was very honest and ensured we got exactly what we asked for, which was perfect for us, we felt very relaxed and had a few laughs, excellent service and we will be back to see Louise for our next holiday.
26 July 2026
Reply from Hays Travel - Crystal Peaks
Wow, what a lovely review for Louise, we're so happy you felt happy and reassured with her. We look forward to seeing you soon
Team Peaks x
So helpful in sorting out holiday and…
So helpful in sorting out holiday and advice on where 2 go for us 2 enjoy our holiday thanks
25 July 2026
Reply from Hays Travel - Crystal Peaks
Paul,
Thank you so much for your wonderful feedback! We are delighted to hear that we were helpful in sorting out your holiday and providing advice for you to enjoy your trip.
Kind Regards
Hays Travel Crystal Peaks
Great service
We went to Hayes travel in Crystal Peaks Sheffield yesterday to book a holiday for September. We were called promptly by Abigail who was friendly and asked us questions to get the best holiday for us we looked at a couple of hotels what we liked and settled on one. She looked at all the amenities and booked the holiday at our request she asked if we wanted to book seats and the whole process was complete within 15 minutes. We were happy with the service and will come back again for our next holiday.
25 July 2026
Reply from Hays Travel - Crystal Peaks
Good afternoon. Thank you so much for taking the time to write this review. It was my pleasure to help you find the best holiday to suit you. Abigail.
Anna was extremely helpful.
Anna was extremely helpful.
Listened to what I wanted from a holiday.
Gave ideas, I walked away with a lovely holiday to Rhodes.
I went into hayes Friday and I am flying out on Sunday.
Thankyou Anna x
25 July 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for the lovely review. It was my pleasure. Anna
Reply from Hays Travel - Crystal Peaks
Great to read this today, thank you so much again - Annalie x
Jessie at Crystal peaks was amazing she…
Jessie at Crystal peaks was amazing she helped sort everything for me with a smile i would highly recommend her .
22 July 2026
Reply from Hays Travel - Crystal Peaks
So lovely to hear this, we're so pleased you had a great experience with Jessie
Team Peaks x
Friendly and helpful girls went above…
Friendly and helpful girls went above and beyond to help us as we have not cruised before and my husband is an amputee I. A wheelchair the girls names are Jessie and annalie
24 July 2026
Reply from Hays Travel - Crystal Peaks
Carol,
We're so happy to hear our team provided such exceptional assistance, especially for your first cruise and with your husband's needs. We appreciate you sharing your positive experience!
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
stephen capill,
Thank you so much for your wonderful feedback. We are thrilled to hear that you experienced first-class service with us. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Steve,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service professional and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Crystal Peaks
I am very happy with the service…
I am very happy with the service provided at Hays Travel Crystal Peaks. Jessie was lovely and really helpful. Explained as we went through booking process and answered my questions.
22 July 2026
Reply from Hays Travel - Crystal Peaks
Karen Osborne,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was lovely and helpful, explaining the booking process and answering your questions.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Crystal Peaks
Anita Edwards,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be professional and helpful. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
Jessie was a very helpful consultant
Jessie was a very helpful consultant, dealing with all our queries quickly and well.
22 July 2026
Reply from Hays Travel - Crystal Peaks
Dave,
Thank you for your wonderful feedback! We are so pleased to hear that our consultant was very helpful and dealt with all your questions quickly and well.
Kind Regards
Hays Travel Crystal Peaks
We had a great experience,from start to…
We had a great experience,from start to finish. It was nice to see the shop very busy and all staff either on a phone or with a customer. Jessie who we saw was very knowledgeable and proffesional and nothing was too much trouble. Hays travel is now my go to holiday company.
22 July 2026
Reply from Hays Travel - Crystal Peaks
graham smith,
Thank you for your wonderful review! We are so pleased to hear that you had such a great experience and that our team was so helpful. We appreciate your kind words.
Kind Regards
Hays Travel
Millie was outstanding in helping us to…
Millie was outstanding in helping us to book our holiday
18 July 2026
Reply from Hays Travel - Crystal Peaks
Mr Connop,
Thank you for your wonderful review! We're so happy to hear that Millie was outstanding in helping you book your holiday. We hope you have an amazing trip!
Kind Regards
Hays Travel Crystal Peaks
We went to see ANNA At hays to sort out…
We went to see ANNA At hays to sort out a holiday we have been looking at.
She sorted it all out as usual so we were very pleased about that.
THANKS AGAIN ANNA
GREAT SERVICE AS USUAL.
Ken Linda.
19 July 2026
Reply from Hays Travel - Crystal Peaks
kenneth harris,
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience. We really appreciate your kind words.
Kind Regards
Hays Travel
Millie is fab!
Millie has sorted us out twice now. The first time my family was flapping after an issue (not the fault of Hays) but she was calm, friendly and sorted us out easily with patience. An asset to Hays. Cannot recommend her enough. Thank you!
18 July 2026
Reply from Hays Travel - Crystal Peaks
Sarah,
Thank you so much for your wonderful review! We are so pleased to hear that our team member was able to calmly and patiently assist you, especially during a stressful situation. We truly appreciate your kind words.
Kind Regards
Hays Travel
We wanted to book a cruise and new…
We wanted to book a cruise and new which one. Jo was patient very knowledgeable and explained everything to us even searching for the right cabin for us.
19 July 2026
Reply from Hays Travel - Crystal Peaks
Angela Askwith,
Thank you for your wonderful review! We are so pleased to hear that our colleague was patient and knowledgeable, and helped you find the perfect cabin for your cruise. We appreciate your kind words.
Kind Regards
Hays Travel
Jessie a very friendly and helpful girl…
Jessie a very friendly and helpful girl really helped us decide on booking our holiday .Have booked with Hays for years wouldn’t book any where else
19 July 2026
Reply from Hays Travel - Crystal Peaks
Philip John Marsh,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and appreciate your continued loyalty. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
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