Excellent customer service! We had been searching for the perfect holiday for over a month with no luck. We popped into Hay’s and were greeted by the very helpful and knowledgeable Sandra, who listene... See more
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Lauren was fantastic from start to finish. Once she understood exactly what I was looking for, she took the time to find options that suited me perfectly, resulting in a fantastic holiday that she... See more
Company replied
Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
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The ladies at hayes are extreamly well qualifed and efficent 2nd holiday booked this year came back because of the seevice provided
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
769 reviews
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Evelyn was incredible
Evelyn was incredible so helpful and made the whole experience go seamlessly
17 September 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Staff at the Cumbernauld branch we very…
Lauren and Staff at the Cumbernauld branch we very friendly and helpful . Always happy to answer any questions either on the phone or in branch . Looking forward to my holiday in November and our family will definitely be using Hays for your holidays .
20 September 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback
Excellent customer service at the Cumbernauld branch branch
I had a very good, positive experience with Lauren at the Cumbernauld branch. Lauren was really helpful over the phone and confirmed all details before I went into the branch. I was delighted with the value of the trip and the extra special touches included which I would never have had if I’d booked the trip independently.
17 September 2025
Reply from Hays Travel - Cumbernauld
Thank you for your lovely feedback! It was a pleasure booking your special trip :)
I visited the Cumbernauld branch and…
I visited the Cumbernauld branch and saw Deborah she was amazing I gave her a few details of what I was looking for.
It was a cruise, and she got back to me almost immediately with a fantastic offer we booked and then she dealt with absolutely everything. It was fantastic.
18 September 2025
Reply from Hays Travel - Cumbernauld
It was so lovely to see you and Tommy again and catch up and it was an absolute pleasure to get you all booked up. Deborah :)
Was attended to very quickly and…
Was attended to very quickly and efficiently with a smiling face .
18 September 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback.
It was a pleasure to help.
Lauren
Unbelievably great service
Unbelievably great service. After discussing our preferences, Deborah found us the perfect holiday at the perfect price. She organised hard copies of all the paperwork and booked our seats on the plane.
Cannot praise her highly emough.
17 September 2025
Reply from Hays Travel - Cumbernauld
Thanks so much Ronnie it's always a pleasure to get you guys booked up. Happy Holidays. Deborah x
Friendly knowledgeable consultant.
14 September 2025
Reply from Hays Travel - Cumbernauld
Thank you so much for the lovely feedback! Hope to see you in store again soon.
Last minute success
Evelyn was very helpful and patient. Took time to find us a holiday to fit in with our tight last minute schedule
13 September 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn
Really helpful and really good service
11 September 2025
Reply from Hays Travel - Cumbernauld
It was a pleasure to make your booking Joanna. Look forward to seeing you in store again soon.
Lauren was very helpful
Lauren was very helpful, got everything I wanted for my once in a lifetime holiday the price was very reasonable and her knowledge was outstanding.
2 September 2025
Reply from Hays Travel - Cumbernauld
thanks for your kind feedback . it was a pleasure to get you booked
Excellent customer service.
Service was excellent. The staff went beyond what I expected despite the problems they were experiencing with the computer system.
31 August 2025
Reply from Hays Travel - Cumbernauld
thanks so much for your kind feedback. It was a pleasure to get you booked
Hays holiday time
Hi just booked again with Deborah she knows us so well now but I must say all the staff are all very welcoming and helpful I will always stick with this team x
4 September 2025
Reply from Hays Travel - Cumbernauld
Always a pleasure to see you in store. Thank you for our lovely cakes and card.
Our experience was 10/10
Our experience was 10/10! Our helper assisted us find a holiday within minutes! Excellent service!
3 September 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
The staff were so friendly and helpful
The staff were so friendly and helpful, couldn't have been any nicer .
31 August 2025
Reply from Hays Travel - Cumbernauld
It was a pleasure dealing with you :) Hope to see you in store again soon.
Great service
I called early on Sunday by chance and shop had just opened. Leanness asked if she called me back and she did within 10 mins and sorted my holiday out without any problems
25 August 2025
Reply from Hays Travel - Cumbernauld
Thank you for the lovely feedback Elaine :) Hope to deal with you again in the future.
Excellent service as always …
Been booking with Hays since they took over from Thomascook never had any issues staff are lovely n very helpful when booking a holiday,found the perfect holiday for my friend who has a disability n Myself for next July cant wait not been since July 2023
27 August 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. Always a pleasure to see you in store.
First time booking with Hays travel…
First time booking with Hays travel ,they were recommended by a family member and Evelyn was extremely friendly and helpful , very happy with the service I received .
26 August 2025
Reply from Hays Travel - Cumbernauld
Thank you so much for such positive feedback. It was a pleasure to help with your booking.
Evelyn
Girls in the shop could have helped any…
Girls in the shop could have helped any more, absolute pleasure to deal with.
24 August 2025
Reply from Hays Travel - Cumbernauld
It was a pleasure to help. Thank you for such positive feedback.
Lauren in Cumbernauld Glasgow store …
Lauren in Cumbernauld Glasgow store went above & beyond to get everything I asked for , for my husband & my cousin , their are so excited , 10 out 10 for all her hard work all the girls in store are so welcoming & friendly ty
25 August 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback, It was a pleasure to make your booking. :)
Debra was so patient and engaging to…
Debra was so patient and engaging to organise my forthcoming family wedding next July in Bali. All my flights, hotel and private transfers were booked and she made my booking experience so smooth and she had excellent customer. I have recommended Hays Travel to other members of my family and friends.
20 August 2025
Reply from Hays Travel - Cumbernauld
Hi Linda thanks for your kind words it really means a lot and I am sure you will all have a fantastic time at the wedding. Speak Soon Deborah
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