Excellent customer service! We had been searching for the perfect holiday for over a month with no luck. We popped into Hay’s and were greeted by the very helpful and knowledgeable Sandra, who listene... See more
Company replied
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Lauren was fantastic from start to finish. Once she understood exactly what I was looking for, she took the time to find options that suited me perfectly, resulting in a fantastic holiday that she... See more
Company replied
Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
Company replied
Popped yesterday to find a wee holiday for myself and wife and 30mins later booked and fly to Corfu tomorrow morning at 6.05am. Great service.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
769 reviews
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Very friendly and professional service
Very friendly and professional service, Nothing was too much trouble and all questions answered.
5 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful friendly staff with plenty of…
Helpful friendly staff with plenty of knowledge of the booking
27 October 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for your lovely comments we really appreciate you booking with us again :)
The service was first rate took time to…
The service was first rate took time to explain the options and answer the questions I raised .very helpful and informative.
1 November 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback ! Hope you are looking forward to your next trip :)
Travel agent Cumbernauld
From entering the travel agent we we're greeted by Lauren, we where made very welcome and Lauren was very helpful and explained all about the holiday we were looking at. Hays travel Cumbernauld very helpful and continuous staff..
30 October 2025
Reply from Hays Travel - Cumbernauld
thanks so much for your kind feedback
Evelyn was more than accommodating with…
Evelyn was more than accommodating with my queries, customer service was amazing!
25 October 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn :)
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback.
Caring Staff .
This was a booking that had some problems,
The staff were able to overcome the difficulties, and all the while we’re aware of me the customer and the importance of making me aware of the status of the booking.
25 October 2025
Reply from Hays Travel - Cumbernauld
Thank you for your patience while we sorted your booking! We hope you have a lovely cruise :)
Everyone is so kindly and helpful,we…
Everyone is so kindly and helpful,we always use Hays
16 October 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
They will find your happy place
Welcoming staff. They do their best to find the holiday that suits us.
18 October 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Reply from Hays Travel - Cumbernauld
thanks so much for your kind feedback
The girls were were friendly and…
The girls were were friendly and helpful with anything I asked about with no pressure to book x
9 October 2025
Reply from Hays Travel - Cumbernauld
Thank you for the lovely feedback :) Hope to see you in store again soon
Great service
Oceane dealt with my enquiry and then our booking and all was done quickly and smoothly. Great service.
7 October 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Reply from Hays Travel - Cumbernauld
Thanks for your kind feedback. It was a pleasure to get you booked.
Representative was very helpful and…
Representative was very helpful and pleasant. We were unsure of where we wanted to go and she was great at helping us to choose to get exactly what we wanted.
5 October 2025
Reply from Hays Travel - Cumbernauld
Thanks so much Phyllis was lovely to meet you and get you guys all booked up. Deborah :)
Staff efficiency
Deborah was very efficient and listened carefully to our requests. She offered helpful suggestions and we left very satisfied after booking our holiday
4 October 2025
Reply from Hays Travel - Cumbernauld
Thanks so much Jim it is always a pleasure to chat with you guys and get you all booked up. thanks for choosing to book with us. Deborah :)
Reply from Hays Travel - Cumbernauld
Good morning Kathleen thank you so much for the lovely review we appreciate you choosing to book with us. Lauren :)
Follow Up
Very helpful, friendly & i am pleased with my booking. Great follow up service as well.
30 August 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for the review Barrie it was a pleasure getting you all organised and we appreciate you choosing to book with us :)
On the ball.
Lauren was on the ball from the moment we called and by the end of the day had us all booked with no fuss for us at all. Would highly recommend Hays Cumbernauld every time.
30 September 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for the lovely review Ann it was a pleasure getting you guys all booked up. Lauren :)
The agent that we dealt with was very…
The agent that we dealt with was very helpful and knowledgeable a pleasure to deal with.
27 September 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback! It was a pleasure booking your holiday :)
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