Peter at Hays Dundee was excellent, polite & made the whole process stress free. He answered any questions or concerns easily & gave us the experienced advice on which rooms et to book to make our g... See more
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Elise new her job very well made our experience very welcoming nothing to much trouble.Book a lot of my holiday with Hay's travel in dundee.Never had a negative experience with Hays.
Company replied
Another great experience at Hays Dundee. Met with Sandra to look at options for a holiday next May. Sandra took her time to look at what was available. I decided to return to a hotel that Sandra recom... See more
Company replied
Staff were very helpful staff in Dundee. Peter explained all the options and choices, he was excellent. Always well looked after every time we go into Hayes to book a holiday. Would recommend it anyt... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 City Square, DD1 3BZ, Dundee, United Kingdom
- 01382677852
4.9
Excellent
3k reviews
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I’m always greeted with a smile from…
I’m always greeted with a smile from all the staff when I enter the shop 😊. Sandra helped me not only booking my holiday but also set up the App and downloaded our boarding passes. Thank you
29 April 2026
Reply from Hays Travel - Dundee
Hi Irene, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Krakow when it comes.
Gill & Team Hays Travel Dundee
Book with hays they a very helpfull to get a good deal
When i came to book my holiday he tryed a few diffrent ways to see iff it was any cheaper from what it was going to be which he didnt have to do but was very greatfull that he did thisx
6 May 2026
Reply from Hays Travel - Dundee
Hi Jacqueline, thank you for taking the time to leave this review for Peter, I will be sure to pass this onto him. Have a great time in Fuerteventura when it comes.
Gill & Team Hays Travel Dundee
For a number of years now we have…
For a number of years now we have always used Hays Travel in Dundee to book our cruise holidays.
Always with a cheery smile, nothing is too much trouble for the service we have experienced from them. Sandra in particular leaves no stone unturned to seek and arrange our requirements.
Thank you Hays and Sandra.
26 April 2026
Reply from Hays Travel - Dundee
Hi Duncan, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time on your Caribbean Cruise when it comes.
Gill & Team Hays Travel Dundee
Staff are so friendly and helpful
Staff are so friendly and helpful, Gillian listened to what we wanted and we had our holiday booked in no time. We got exactly what we wanted.
26 April 2026
Reply from Hays Travel - Dundee
Hi William, thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time in Benidorm when it comes.
Chloe & Team Hays Travel Dundee
Generally an easy process from start to…
Generally an easy process from start to finish,with a knowledgeable rep
1 May 2026
Reply from Hays Travel - Dundee
Hi John, thank you for taking the time to leave this review for Peter, I will be sure to pass this onto him. Have a great time in Rhodes when it comes.
Gill & Team Hays Travel Dundee
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Patient as we decided what holiday to choice.
30 April 2026
Reply from Hays Travel - Dundee
Hi David, thank you for taking the time to leave this review for Joel, I will be sure to pass this onto him. Have a great time in Gran Canaria when it comes.
Gill & Team Hays Travel Dundee
Barcelona - I went into this branch knowing where I…
I went into this branch knowing where I wanted to go for a city break and with certain hotel requests.
Sandra couldn’t have been more helpful. Service was excellent. She found the perfect hotel in exactly the right area with everything I was looking for.
Would highly recommend and will definitely be going back when booking next trip.
30 April 2026
Reply from Hays Travel - Dundee
Hi Willie, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Barcelona when it comes.
Gill & Team Hays Travel Dundee
The service we received was amazing…
The service we received was amazing Sandra helped us so much we booked 3 holidays with her at one sitting we where in there fir 2 and a half hours her patience was outstanding with us lot couldn't fault her she was just a smiley girl from start to finish she works at hays in dundee city centre will defo go back to her for more holidays she's so welcoming
23 April 2026
Reply from Hays Travel - Dundee
Hi Lorraine, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Benidorm when it comes.
Gill & Team Hays Travel Dundee
Excellent customer service from Joe at…
Excellent customer service from Joe at your Dundee branch. He talked us through all the options available and was professional and friendly throughout.
30 April 2026
Reply from Hays Travel - Dundee
Hi Iain, thank you for taking the time to leave this review for Joel, I will be sure to pass this onto him. Have a great time in Greece when it comes.
Gill & Team Hays Travel Dundee
Peter Shaw was professional and very…
Peter Shaw was professional and very knowledgeable and explained everything very clearly to two older customers.
28 April 2026
Reply from Hays Travel - Dundee
Hi Sharon, thank you for taking the time to leave this review for Peter, I will be sure to pass this onto him. Have a great time on your Cruise when it comes.
Gill & Team Hays Travel Dundee
Great service
Gill has lots of experience and is good with advice on areas to stay and things to do etc. I always book with Gill as her service is excellent and we always feel like we have been looked after very well.
26 April 2026
Reply from Hays Travel - Dundee
Hi Alison, thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time in Tenerife when it comes celebrating your Birthday!
Gill & Team Hays Travel Dundee
Very helpful staff
Very helpful staff. No waiting time and great service provided by Georgia
23 April 2026
Reply from Hays Travel - Dundee
Hi Donna
Thank you for taking the time to leave Georgia this 5* review, i will be sure to pass this on to her. Have a great time Tirana when it comes.
Chloe & Team Hays Travel Dundee
Knowledgeable and friendly staff in a…
Knowledgeable and friendly staff in a relaxed atmosphere.
26 April 2026
Reply from Hays Travel - Dundee
Hi Karen
Thank you for taking the time to leave Lewis this 5* review, i will be sure to pass this on to him. Have a great time in Majorca when it comes.
Chloe & Team Hays Travel Dundee
Great service
Great service, called me back and explained everything. Even called my back to confirm booking
Highly recommend
23 April 2026
Reply from Hays Travel - Dundee
Hi Alison
Thank you for taking the time to leave Gill this 5* review, i will be sure to pass this on to her. Have a great holiday when it comes.
Chloe & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hi Peter
Thank you for taking the time to leave Sandra this 5* review, i will be sure to pass this on to her. Have a great holiday when it comes.
Chloe & Team Hays Travel Dundee
Joel very competent and fririendly
Joel very competent and fririendly
Would recommend Hays again
I haven't travelled much but he literally pointed me in the right directions of my requirements
22 April 2026
Reply from Hays Travel - Dundee
Hi Charlie
Thank you for taking the time to leave Joel this 5* review, i will be sure to pass this on to him. Have a great holiday when it comes.
Chloe & Team Hays Travel Dundee
Easier than online
Went in with a disability already feeling nervous and was treated and spoken to politely and were understanding of what I wanted
21 April 2026
Reply from Hays Travel - Dundee
Hi William, thank you for taking the time to leave this review for Georgia I will be sure to pass this onto her. Great hotel choice I have stayed there it’s amazing! If you need anything at all just get in touch, have a great holiday when it comes.
Chloe & Team Hays Travel Dundee
We were made very welcome girl was very…
We were made very welcome girl was very helpful new what we were looking for .
21 April 2026
Reply from Hays Travel - Dundee
Hi Agnes, thank you for taking the time to leave this review for Gillian, I will be sure to pass this onto her. Have a great time in Benidorm when it comes.
Chloe & Team Hays Travel Dundee
Gillian was very attentive
Gillian was very attentive. A very good experience .A very good communicator full marks.
20 April 2026
Reply from Hays Travel - Dundee
Hi Angus, thank you for taking the time to leave this review for Gillian, I will be sure to pass this onto her. Have a great time in Benidorm when it comes.
Chloe & Team Hays Travel Dundee
We went in to book 2 cruises the lady…
We went in to book 2 cruises the lady we got must be learning she got in a bit of a muddle and thought she had booked the same cruise twice so had to phone the cruise company to make sure she hadn't it all became very confusing but hopefully it's sorted out think we would have been better just booking it ourselves
20 April 2026
Reply from Hays Travel - Dundee
Hi Lorraine
Thank you for your review. I have spoken with the consultant that booked your Cruises and have reviewed your file, I can see everything is booked correctly for your travel dates, apologies for any worry this may have caused.
My name is Chloe I am the branch manager in Dundee, should you require any assistance with your bookings please do not hesitate to get in touch with myself, I will be more than happy to help.
Again thank you for taking the time to write this review.
Chloe
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