Scott at the Dunoon branch was very helpful and found the perfect last minute holiday for us. Always very friendly, kind and professional. Great service as always, thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb service! Friendly, knowledgeable staff who just seem to know what you're looking for in a holiday. Their expert advice gives you the confidence to book that solo trip you've always wanted to do... See more
Company replied
The staff at Hays in Dunoon are always polite and more than helpful. They explain the paperwork in language you can understand.well done.
Company replied
Just booked again for next year, what an amazing helpful team here in dunoon, would absolutely not go anywhere else! Thanks guys u r the best 👌
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Argyll Street, PA23 7HA, Dunoon, United Kingdom
- 01369858387
5.0
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service again from Joan 😊
5 May 2026
Reply from Hays Travel - Dunoon
Hi Glenys, Thank you so much for your lovely feedback again. Kind regards Joan
First Class
First class service as always from Fiona and appreciate Joan’s personal insights of the cruise I just booked. Wouldn’t go anywhere else to book a holiday through a TA.
30 April 2026
Reply from Hays Travel - Dunoon
Hi Christine
I just wanted to say thank you so much for taking the time and leaving this lovely review, I really do appreciate it.
Kind regards
Fiona & The Team x
Very Happy 👍
15 April 2026
Reply from Hays Travel - Dunoon
Hi Pauline, thank you so much for booking with us and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀
Staff were very attentive
Staff were very attentive, knowledgeable & helpfull. Managed to complete our requests efficiently.
16 April 2026
Reply from Hays Travel - Dunoon
Hi Steven, thank you so much for booking with us and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀
Friendly, helpful service
Good, friendly communications and attention to what we wanted.
15 April 2026
Reply from Hays Travel - Dunoon
Hi Julie, thank you so much for booking with us again and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀
Reply from Hays Travel - Dunoon
Hi Brian, thank you so much for booking with us again and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀
Travel Agent was so helpful and nothing…
Travel Agent was so helpful and nothing was too much bother for her, she was also very knowledgeable.
12 April 2026
Reply from Hays Travel - Dunoon
Hi Steven
On behalf of Margaret and the entire team I just wanted to say thank you for taking the time and leaving this lovely review, and thank you for choosing to book your holiday with us again; we really do appreciate it.
Kind regards
Fiona & The Team
Special service for older people.
Now that I am in my later years, I find it easier and less stressful to use a traditional travel agent rather than to use the internet. I like the personal service and i always now use my local Hays which combines friendliness with eficiency. I would like to commend Scott in particular.
8 April 2026
Reply from Hays Travel - Dunoon
Hi Iain thank you so much for leaving this lovely review and for booking with us again I really appreciate it.
Scott 😊
Another great experience with Hays…
Another great experience with Hays travel Dunoon.Thank you Margaret for your help.You are all amazing xx
5 April 2026
Reply from Hays Travel - Dunoon
Hi Kate
Thanks for leaving this lovely review; I'm so glad Margaret got you sorted with another holiday.
Fiona
xx
Helpful staff
4 April 2026
Reply from Hays Travel - Dunoon
Hi Andrew & Frances
On behalf of all the team thanks for leaving us another great review; we really do appreciate it. We hope you have a wonderful holiday
Fiona & The Team
Easy to talk to staff and answered all…
Easy to talk to staff and answered all questions
28 March 2026
Reply from Hays Travel - Dunoon
Hi Allan
On behalf of Margaret I just wanted to say thank you for taking the time and leaving this lovely review, we really appreciate it.
Kind regards
Fiona & The Team
Staff great
Staff great. They are good at listening and arrange what you want .
Your dunoon branch is absolutely top class and I would use you again if the same staff are there .
21 March 2026
Reply from Hays Travel - Dunoon
Hi Jack thank you again for booking with us and for leaving this lovely review I really appreciate it.
Scott 😊
The staff are fantastic and make sure…
The staff are fantastic and make sure you get the holiday you'd like,nothing is a problem in our local dunoon hays travel .
19 March 2026
Reply from Hays Travel - Dunoon
Hi Joanne, thank you so much for booking with us again for leaving this lovely review, we really appreciate it.
Scott and the Team 😊
Excellent customer service and…
Excellent customer service and attention to detail. Staff always friendly and efficient.
19 March 2026
Reply from Hays Travel - Dunoon
Hi Susan, thank you so much for booking with us and for leaving this lovely review on Fiona's service, we really appreciate it.
Scott and the Team 😀
Excellent help with no issues.
15 March 2026
Reply from Hays Travel - Dunoon
HI Mike
On behalf of Margaret and the rest of the team I just wanted to say thank you so much for taking the time and leaving this lovely review and for choosing to use us once again to book your flights; it really is appreciated.
Kind regards
Fiona & The Team
Brilliant service from Fiona in Dunoon
Brilliant service from Fiona in Dunoon. Thank you
15 March 2026
Reply from Hays Travel - Dunoon
Hi Allan
I just wanted to say thank you so much for taking the time and leaving me this lovely review; I really do appreciate it. I'm so happy that you got booked up and I'm sure you will love the cruise when it comes.
Kind regards
Fiona
Friendly travel consultant
Friendly travel consultant, willing to work hard to find the perfect holiday
5 March 2026
Reply from Hays Travel - Dunoon
Hi Louise
On behalf of Scott I just wanted to say thank you so much for taking the time and leaving him this lovely review; it really is appreciated.
Kind regards
Fiona & The Team
Margaret is great and very helpful
8 March 2026
Reply from Hays Travel - Dunoon
Hi Victoria, thank you so much for booking with us again and for leaving this lovely review on Margaret's service, we really appreciate it.
Scott and the Team 😀
What a service!
What a service! Wow where do I start? Scott was amazing. We covered everything we wanted and Scott made sure we got it. He had great knowledge of the travel industry. He got us checked in online and printed our passes and paperwork. They also helped with insurance and travel money. A truly comprehensive service.
23 February 2026
Reply from Hays Travel - Dunoon
Hi Jackie and John, thank you so much for such a lovely review and for booking with us again I really appreciate it.
Scott 😀
Staff are so friendly and very helpful.
28 February 2026
Reply from Hays Travel - Dunoon
Hi Jeneffer
I just wanted to say thank you so much for taking the time and leaving this lovely review, it is really appreciated.
Kind regards
Fiona & The Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.