Emily was very polite and helping us to sort our Tenerife holiday out .. We have been to this hotel number of times but with another tour operator. Thought we would try Hays travel and we wasn’t d... See more
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The service we received was excellent. We were seen promptly and the representative Amanda was welcoming and friendly. It was so nice to be face to face. She explained everything and found us the best... See more
Company replied
Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
Company replied
Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1k reviews
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Helpful staff
I had seen a deal online and emailed details across asking for a quote from Hays.
In the end, all six of us going on the cruise went into the branch to ask questions and book. Declan was very patient and helpful and we got the holiday we wanted at a good price.
22 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your kind review. Glad to have assisted you in getting this cruise booked for you. Always happy to help. Kind regards, Tina Declan and Team Eastbourne
Reply from Hays Travel - Eastbourne
Timothy Scotford smith,
Thank you for your kind words! We are so pleased to hear that we could make your holiday planning stress-free. We hope you have a wonderful trip!
Kind Regards
Hays Travel Eastbourne
Emily was very helpful and patient
Emily was very helpful and patient, did not rush our 83 year old mum x
29 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your lovely 5 star review, it is much appreciated! It was my pleasure to help your mum find the right holiday.
Kind Regards Emily and Team Eastbourne
Great Excellent service
We were assisted by Lola, who was extremely helpful & the quotes she sent over to us where in a fantastic format giving us all of the details we require in one place. Lola has also supported us with all of the holiday extras we require.
26 July 2026
Reply from Hays Travel - Eastbourne
Ellie Pattison,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such excellent service and was able to assist you with your travel plans. We truly appreciate your kind words.
Kind Regards
Hays Travel Eastbourne
Usual helpful staff in Eastbourne
Usual helpful staff in Eastbourne, giving that bit extra service.
21 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your kind review. Glad to have assisted you again. Always happy to help. Kind regards, Amanda and Team Eastbourne
Brilliant service and help from start to finish
Tina, who helped us select and book a Rhine cruise was brilliant. Thorough, easy to talk to and happy to explain and answer questions, she even booked us a holiday direct with the company over the phone, as what we wanted wasn't showing on the computer.
21 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you so much for your lovely review. It was a pleasure to assist you both in getting your lovely cruise arranged. Remember I am still available to carry your bags! Thank you again. Tina, Lisa and team Eastbourne
Top quality service
As always, we had excellent service, not rushed and the person we saw answered all of our questions, making it easy and stress free.
19 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you so much for your kind review, it is much appreciated. I am glad we found you your holiday and I am always happy to help! Kind regards Declan and Team Eastbourne
Declan was so kind
Declan was so kind, professional and patient with us and our holiday booking
26 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you so much for your kind review, it is appreciated. I am glad we found you your holiday and I am so pleased you returned to see us! Kind regards Declan and Team Eastbourne
Being welcomed in such a warm and…
Being welcomed in such a warm and friendly manner always by the staff in Hays Travel Eastbourne. Feeling very valued as a customer and receiving exemplary customer service always. Our advisor was Tina who really went above and beyond to ensure that we got exactly what we were hoping for, which we did. All the staff in the Eastbourne store ensure customers get the best possible service. I always go to them for my holidays and currency. I get good deals too.
25 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you so much for your kind review, it is appreciated. I am glad we found you your holiday and I am so pleased you returned to see us! Its still a while to go but happy countdown... Kind regards Tina and Team Eastbourne
Excellent service
Emily was very knowledgeable. We were quite specific in what we wanted and she helped us find a really good deal
25 July 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. I'm always happy to help and I'm glad I could again this time! Enjoy!
Kind regards, Emily and Team Eastbourne
Dealt once again with Emily who is so…
Dealt once again with Emily who is so thorough and pleasant in her dealings with you. Covers everything in a friendly and professional manner.
21 July 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. I'm always happy to help and I'm glad I could again this time! Enjoy!
Kind regards, Emily and Team Eastbourne
All staff in Hays give us a good…
All staff in Hays give us a good experience but this visit we dealt with Declan. He sorted our cruise requirements out at the right price and date so we booked.
19 July 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Declan and team Eastbourne
Helpful Tina
Our adviser Tina (Eastbourne) was extremely helpful. She spent a great deal of time on getting the right holiday for us. She gave good advice and was a font of knowledge, and found us the best deal.
16 July 2026
Reply from Hays Travel - Eastbourne
Mr Bennett,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful in finding the perfect holiday for you. We truly appreciate your kind words. Kind Regards Tina and Team Eastbourne
Always we can rely on Hays to give…
Always we can rely on Hays to give wonderful all round service. Staff brilliant. They know their stuff. Clear booking process. Very easy.
10 July 2026
Reply from Hays Travel - Eastbourne
P Marsden,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and find our booking process clear and easy. Kind regards Amanda and Team Eastbourne.
Kind Regards
Hays Travel Hastings
They made me fill welcome from the…
They made me fill welcome from the start and looked for the best deals for me
15 July 2026
Reply from Hays Travel - Eastbourne
Stuart,
Thank you for your wonderful feedback! We are so pleased to hear that you felt welcome and that we could find you the best deals.
Kind Regards
Amanda and team Eastbourne
Excellent company the staff at the…
Excellent company the staff at the Eastbourne Branch went above and beyond to help me book our perfect family holiday 10/10
14 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your lovely review. It was a pleasure to find your family holiday with you. Enjoy all the planning ... Kind regards, Debbie, Declan and Team Eastbourne
I love Hays Travel they go above and…
I love Hays Travel they go above and beyond to help you find the holiday destination that suits you.
I have booked 2 holidays with them over the past couple of years and I will book with them again in the future.
14 July 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you so much for your kind review, it is appreciated. I am glad we found you your holiday am so pleased you returned to see us! Its still a while to go but happy countdown... Kind regards Tina and Team Eastbourne
Reply from Hays Travel - Eastbourne
Peter,
Thank you for your wonderful review! We are so pleased to hear that you found our team member helpful and knowledgeable. We truly appreciate your kind words. Regards Team Eastbourne
I've always thought that booking on…
I've always thought that booking on line ourselves was the cheapest and easiest way to book a holiday...how wrong I was...cheaper, loads of options so much quicker and super fast, all this with a smiling operator....Will use again as hassle free and cheaper
13 July 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Debbie and team Eastbourne
We have saved hard to be able to book a…
We have saved hard to be able to book a holiday to Italy and Debbie was outstanding and got us the holiday we wanted for much cheaper than we expected meaning we now have more money to plan for days out. It was easy to book and all our options were clearly communicated! We are now so very excited to finally get to go to Italy after years of saving! Thank you!
12 July 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Debbie and team Eastbourne
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