Emily was very polite and helping us to sort our Tenerife holiday out .. We have been to this hotel number of times but with another tour operator. Thought we would try Hays travel and we wasn’t d... See more
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The service we received was excellent. We were seen promptly and the representative Amanda was welcoming and friendly. It was so nice to be face to face. She explained everything and found us the best... See more
Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
Company replied
Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1k reviews
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Patience Professionalism and Tenacity…
As usual the service was extremely good. The store Manageress was so professional and helpful and went out of her way to find alternative flights.
I must congratulate Tania for all her patience and tenacity to get me the best deal.
Thank you
Alan Thomas
24 May 2026
Reply from Hays Travel - Eastbourne
Alan,
Thank you for your wonderful review! We are so pleased to hear that our team provided such professional and helpful service, going above and beyond to find the best options.
Kind Regards
Tania and team Eastbourne
Hays Travel
Reply from Hays Travel - Eastbourne
Sally,
Thank you for your kind words. We are so pleased to hear about your positive experience.
Kind Regards
Emily and Team Eastbourne
Yet again a very professional service…
Yet again a very professional service and the staff are so helpful especially Tina on this occasion.
7 May 2026
Reply from Hays Travel - Eastbourne
Margaret Mander,
We are so pleased you received professional service. Thank you for your kind words about our helpful staff.
Kind Regards
Tina and team Eastbourne
Tanya took the time to find the right…
Tanya took the time to find the right holiday to us
17 May 2026
Reply from Hays Travel - Eastbourne
Mrs Tennant,
We're so glad we could help you find the perfect holiday! Thank you for your kind words.
Kind Regards
Tania and Team Eastbourne
Very helpful and polite.
5 May 2026
Reply from Hays Travel - Eastbourne
Mr Ian Whiting,
Thank you for your kind words. We are delighted to know you had a positive experience.
Kind Regards
Tina and team Eastbourne
Emily was extremely helpful to my and…
Emily was extremely helpful to my and friend and I, very pleased with the friendly help we needed.
16 May 2026
Reply from Hays Travel - Eastbourne
Diane Lyon,
We're so glad we could provide helpful and friendly assistance. Thank you for your kind words!
Kind Regards Lisa and team Eastbourne
Reply from Hays Travel - Eastbourne
customer Mrs Kurtay,
We are delighted our staff were helpful.
Kind Regards
Amanda and Team Eastbourne
Friendly and knowledgeable service
Friendly and knowledgeable service. Will always use in future
9 May 2026
Reply from Hays Travel - Eastbourne
Jo Willson ,
We truly appreciate your kind words and positive feedback. We are so glad to hear this!
Kind Regards Lisa and team Eastbourne
Reply from Hays Travel - Eastbourne
Brian,
We appreciate you taking the time to share your experience; we are so happy to hear you found our service perfect and our staff friendly.
Kind Regards Amanda and Team Eastbourne
Great service and Lady was really…
Great service and Lady was really lovely and got everything we asked for and more so can’t complain
3 May 2026
Reply from Hays Travel - Eastbourne
Karly,
We appreciate your kind words! We're so happy to hear that our service met your expectations and that you were pleased with the assistance provided.
Kind Regards Amanda and Team Eastbourne
My experience with Hays Travel…
My experience with Hays Travel Eastbourne was very good. The staff were very friendly and helpful. They answered all your questions politely and professionally.
As a person that has not flown for 17 years they certainly put me at ease. I would definitely recommend them.
Mary Lewis
9 May 2026
Reply from Hays Travel - Eastbourne
Mary,
We appreciate you taking the time to share your experience. We're happy to hear that our team in Eastbourne was so helpful and supportive, especially after such a long time away from flying.
Kind Regards Lola and Team Eastbourne
Lola always replies promptly
Lola always replies promptly , goes the extra mile to find what I need ,very patient when I change things! Great service
10 May 2026
Reply from Hays Travel - Eastbourne
Mrs Diana Rynberg,
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received great service and prompt responses.
Kind Regards Lola and Team Eastbourne
Staff amazing can't say anything else…
Staff amazing can't say anything else so helpful!!!!....
9 May 2026
Reply from Hays Travel - Eastbourne
Simon Cox,
We are so happy to hear that our staff were helpful and provided you with such a positive experience! Thank you for your wonderful feedback.
Kind Regards Declan and team Eastbourne
Very helpful staff
Very helpful staff, Tania is very professional and helpful. We always use the Eastbourne store.
7 May 2026
Reply from Hays Travel - Eastbourne
Julie,
We appreciate you taking the time to leave us this great review. We're so happy to hear that our Eastbourne store staff are helpful and professional.
Kind Regards
Tania and Team Eastbourne
FIRST CLASS SERVICE ALWAYS.
I HAVE BOOKED WITH HAYS FOR MANY YEARS NOW & ALWAYS FOUND THEM HUGELY HELPFUL & PROFEESIONAL. Lisa who always looks after me is simply superb at her job & a delight to deal with. She is so proficient at detail and I always know that everything will be organized in a First class manor.
6 May 2026
Reply from Hays Travel - Eastbourne
Mr McMahon,
We appreciate your continued loyalty and are so glad to hear about the consistently helpful and professional service you've experienced over the years. It's wonderful knowing your bookings are handled with such care and is always such a pleasure to help with your holidays.
Kind Regards
Lisa & Team Eastbourne
Tanya and all of the staff are so…
Tanya and all of the staff are so friendly and helpful at Eastbourne.
It's like a family in there and a lot of repeat customers...
We are elders who appreciate the human help when booking holidays
Staff were very patient with us despite us for various reasons,having had to cancel previous bookings
Thank you all
6 May 2026
Reply from Hays Travel - Eastbourne
Julia ,
We appreciate your kind words and are so happy to hear that you find our team helpful. It's lovely knowing you feel like part of our family. Thank you for your continued support!
Kind Regards Tania and Team Eastbourne
Professional ServicesHelpful service whilst establishing our…
Helpful service whilst establishing our request to make a reservation to return to the same location as our present holiday location for June 2027.
Outlining Hays policy and requirements were advised in concise and clear manner thus enabling our understanding and clarity thus ensuring they were understood.
2 May 2026
Reply from Hays Travel - Eastbourne
John,
We appreciate you taking the time to share your experience. We're happy to hear we provided helpful service and clearly explained our policies while you planned your future holiday.
Kind Regards Lisa and Team Eastbourne
Lisa at Eastbourne
Lisa at Eastbourne, welcomed us with a friendly smile, and knowledge information about certain countries to enable us to book a holiday in May. Thank you
2 May 2026
Reply from Hays Travel - Eastbourne
Sue,
We appreciate you taking the time to leave us such a complimentary review. We're so glad that you found our service helpful when booking your holiday.
Kind Regards Lisa and team Eastbourne
My experience was great.Lisa could not…
My experience was great.Lisa could not be more helpful as always !
I have been using Hays for a while now.
I like the fact that the Boarding pass is given to me on the spot and not having to wait when I book directly!!
Lisa is patient ,very helpful and efficient
Thank you Lisa
Anna and Alexandra.
28 April 2026
Reply from Hays Travel - Eastbourne
Anna,
We're happy to hear that you consistently have great experiences with us. It's wonderful to know that our team is patient, helpful, and efficient, and that you appreciate getting your boarding pass immediately. Thank you for your positive feedback!
Kind Regards
Lisa and Team Eastbourne
I go to Hays in Eastbourne
I go to Hays in Eastbourne, the lady that does all my bookings is Tania, she is really good. I wouldn’t go anywhere else.
29 April 2026
Reply from Hays Travel - Eastbourne
Jean,
We're happy to hear that you had such a positive booking experience! It's great to know that you received excellent service, and we appreciate your loyalty. It is always a pleasure booking your lovely cruises.
Kind Regards
Tania and team Eastbourne
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