Emily was very polite and helping us to sort our Tenerife holiday out .. We have been to this hotel number of times but with another tour operator. Thought we would try Hays travel and we wasn’t d... See more
Company replied
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Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
Company replied
Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
Company replied
All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1k reviews
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Reply from Hays Travel - Eastbourne
Susan,
We appreciate your kind words. We are glad we could assist you. Kind Regards Lisa and Team Eastbourne
lovely hotel and view as we requested…
lovely hotel and view as we requested straight forward at airport and communication and all explained well and made booking so much easier
17 May 2026
Reply from Hays Travel - Eastbourne
Liza Turner,
We are so pleased to hear you enjoyed your hotel and the view. We're glad we made your booking easier!
Kind Regards Lola And team Eastbourne
Reply from Hays Travel - Eastbourne
Chrissie ,
We appreciate your kind words! It's always a please to help with your holidays. Regards Lisa and Team Eastbourne
Excellent service by everyone and…
Excellent service by everyone and catered for all our needs, we couldn't recommend them enough, Thankyou
16 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holiday. Kind regards Emily and Team Eastbourne
Lisa at the Eastbourne branch was very…
Lisa at the Eastbourne branch was very helpful from start to finish explaining as she went along and made our cruise booking and flights could not thank her enough 😄
14 June 2026
Reply from Hays Travel - Eastbourne
Christalla,
We're so glad that Lisa our team member at Eastbourne could make your cruise booking and flights so seamless. Thank you for sharing your kind words! Kind regards Lisa and Team Eastbourne
Lisa couldn't of been more helpful
Lisa couldn't of been more helpful, made everything easy for us
14 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Lisa and Team Eastbourne
very easy to talk to the lady made me…
very easy to talk to the lady made me feel comfortable obviously very good at her job
10 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Tania and Team Eastbourne
Very good & efficient service from…
Very good & efficient service from Tina, Amanda & Lisa.
3 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Tina and Team Eastbourne
Staff all very helpful and came up with…
Staff all very helpful and came up with exactly what we wanted in a holiday destination
10 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Lola and Team Eastbourne
We were served by Declan
We were served by Declan . He is fantastic. So friendly, efficient and helpful . Knew exactly what he was doing, understood what we wanted to arrange and our whole experience was so good we booked straight away . Thank you Declan
9 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to meet you and to help you with your holiday. Kind regards Declan and Team Eastbourne
Tina at Hays Eastbourne was so helpful…
Tina at Hays Eastbourne was so helpful had certain dates I could only go with my sister, and we also had other requirements, really did appreciate her patience
3 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Tina and Team Eastbourne
I always recommend Hays Travel Eastbourne
Fantastic service from Hays travel again , Thankyou
8 June 2026
Reply from Hays Travel - Eastbourne
Deanna,
We're so glad you had a great experience with us.
Kind Regards Amanda and team Eastbourne
Easier than booking online
Very pleasant staff who process the booking very efficiently. So much easier than booking online!
6 June 2026
Reply from Hays Travel - Eastbourne
Alan Reed,
We're so glad our team made your booking easy and efficient! Thank you for your kind words.
Kind Regards Tania and Team Eastbourne
They go that extra mile...especially…
They go that extra mile...especially your branch in Eastbourne which is so well run. Tania and Debbie are particularly good - well they all are!
6 June 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Tania and Team Eastbourne
Friendly
Friendly, supportive & efficient staff with lots of patience & understanding!
Thankyou.
29 May 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your kind 5 star review. Glad it was all an enjoyable experience. Happy countdown! Kind regards Tina and team Eastbourne
Hayes travel are very helpful and…
Hayes travel are very helpful and friendly and make the process of booking a holiday an enjoyable experience.
26 May 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your kind 5 star review. Glad it was all an enjoyable experience. Happy countdown! Kind regards Amanda and team Eastbourne
Booking a holiday with Hays Travel
Emily was very professional and listened to what we wanted and then gave us all the options that we could opt in and out off.
31 May 2026
Reply from Hays Travel - Eastbourne
Sandra,
Thank you for your lovely review and 5 star rating, it was a pleasure helping you with your holiday! We are always happy to help.
Kind Regards Emily and Team Eastbourne
We just popped in to pick up our…
We just popped in to pick up our revised boarding passes. Then got chatting with Debbie. Saying what we were thinking of for 2027. She then found us a short break to match our ideas.
31 May 2026
Reply from Hays Travel - Eastbourne
Tracey and Andrew,
We're so glad we could help with your boarding passes and future travel plans! We appreciate your kind words about our team.
Kind Regards Debbie and Team Eastbourne
Hays Travel
I spoke to Emily as you may feel really…
I spoke to Emily as you may feel really relaxed and we talked about the holiday
23 May 2026
Reply from Hays Travel - Eastbourne
Elaine,
Thank you for your lovely review and 5 star rating, it's much appreciated! We are always happy to help.
Kind regards Emily and Team Eastbourne
Patience Professionalism and Tenacity…
As usual the service was extremely good. The store Manageress was so professional and helpful and went out of her way to find alternative flights.
I must congratulate Tania for all her patience and tenacity to get me the best deal.
Thank you
Alan Thomas
24 May 2026
Reply from Hays Travel - Eastbourne
Alan,
Thank you for your wonderful review! We are so pleased to hear that our team provided such professional and helpful service, going above and beyond to find the best options.
Kind Regards
Tania and team Eastbourne
Hays Travel
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