Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
Company replied
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
Company replied
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sharon had lots of patience
Sharon had lots of patience, listened well to my needs. Very friendly and approachable. Made sure to say if I had any questions to feel free to ask. Made me feel at ease. Thankyou Sharon.
4 October 2025
Reply from Hays Travel - Ely
Thank you Denise for your lovely comments, it is always nice to know we are doing a good job! So much appreciated.
Sharon was extremely helpful ,nothing…
Sharon was extremely helpful ,nothing was too much trouble in trying to find the right holiday for us.We value her expertise knowing she can sort it out for us.
8 October 2025
Reply from Hays Travel - Ely
Thank you for your kind review, it is very much appreciated :)
Our wedding anniversary holiday
Megan was very helpful and talk to us through all the paper work Came away very happy
5 October 2025
Reply from Hays Travel - Ely
Hi Mrs Miles
Thank you for your lovely review.
It was a pleasure to help you both arrange a great trip for your anniversary
I look forward to seeing you soon - Megan
Always get first class service
Always get first class service, very friendly and helpful the ladies are all so lovely, Natalie was brill
5 October 2025
Reply from Hays Travel - Ely
Thank you so much Jeanette for your lovely review. Its always a pleasure to help - Natalie
Reply from Hays Travel - Ely
Thank you for your lovely review
Very helpful staff,overall experience…
Very helpful staff,overall experience very good but not happy with the fact paid nineteen pounds per person to pick seats only to be told TUI policy not to leave window seats mt.it would seem people who don’t choose there seats then complain that they need to be with there family ,as there was 4 of us and wanted middle and aisle seats?
1 October 2025
Reply from Hays Travel - Ely
Thank you for you review, its always a pleasure to help with your holidays.
Unfortunately, we have no control over TUI's seating policy for their flights. I understand how frustrating it must be. I hope the seats you've picked will work for you all. Have a great holiday! - Sharon
Great advice and help from staff
28 September 2025
Reply from Hays Travel - Ely
Thank you for your review.
Great customer service
17 September 2025
Reply from Hays Travel - Ely
Thank you David for your lovely review. It was my pleasure to help. I hope you have a great time - Natalie
Good experience
Good experience, Kelly took all our questions and manged to make a booking for next year in a short time. We are also looking at another Cruise which Kelly has sent all the information on email for us to look at in our own time.
12 September 2025
Reply from Hays Travel - Ely
Thank you so much Andy for your lovely review. I'll pass them over to Kelly - Natalie :)
Friendly and knowledgeable as ever
Made to feel welcome with the usual personal touches. A friendly and knowledgeable team who go the extra mile. Thank you once again!
19 September 2025
Reply from Hays Travel - Ely
Thank you so much Karen for your lovely review. Its always a pleasure to see you both, and I'm so glad you've got another amazing holiday to look forward to - Natalie
Very helpfull with holiday…
Very helpfull with holiday booking..freindly staff...would recommend them..no problems at all
19 September 2025
Reply from Hays Travel - Ely
Thank you so much for your lovely review. We look forward to seeing you again soon :)
Fantastic!
Welcoming, went out of her way to find us what we really wanted, got us a great deal and also gave really helpful tips and advice on the places we had looked at before coming in. All round great experience again. Thank you Sharon!
13 September 2025
Reply from Hays Travel - Ely
Thank you for your review.
Our sales lady Kelly was very helpful…
Our sales lady Kelly was very helpful and she listened to what we wanted and went through several options with us and looked for the best possible price
14 September 2025
Reply from Hays Travel - Ely
Thank you Sue for your lovely feedback. I'll pass your kind words on to Kelly
Great service
I mainly dealt with Kelly and Natalie over the past couple of weeks while sorting my needs. They, along with other staff, are always smiling, friendly and very helpful.
12 September 2025
Reply from Hays Travel - Ely
Thank you for your review.
Very helpful went above and beyond and…
Very helpful went above and beyond and a lovely welcome
10 September 2025
Reply from Hays Travel - Ely
Thank you so much Lita for your lovely feedback. It was my pleasure to help, and I hope you have a wonderful holiday - Natalie
Staff are very friendly polite and…
Staff are very friendly polite and helpfull.
Sharon at Ely usually deals with our bookings but due to Annual leave Kelly helped us yesterday and was equally good.
Takes the hassle out of booking our holidays and doesn’t add to the cost of booking direct.
10 September 2025
Reply from Hays Travel - Ely
Thank you so much Diane for your lovely feedback. Its always a pleasure to help you with your holidays
Friendly service
Friendly service- listened to what we wanted and quickly found us a holiday perfect for us.
7 September 2025
Reply from Hays Travel - Ely
Thank you for your review
Megan took the time to email us
6 September 2025
Reply from Hays Travel - Ely
Thank you so much for your kind review, it was so lovely to meet you both! - Megan
Kelly was amazing at sorting out…
Kelly was amazing at sorting out holiday, nothing was to much trouble, she a real asset.
5 September 2025
Reply from Hays Travel - Ely
Thank you so much for leaving us such a lovely review. Kelly is definitely the oracle when it comes to all things Disney. She's definitely a real asset to us. I'll pass all your feedback on to her - Natalie
Very helpful
Booked 2 holidays all done and completed quickly with a knowledgeable friendly lady
27 August 2025
Reply from Hays Travel - Ely
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.