Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... See more
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This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
Company replied
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
Company replied
Everyone is so helpful we went through 5 different resorts until we found the one we wanted there was no rush just good advice would never use anyone else
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
819 reviews
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Once again found us a holiday that…
Once again found us a holiday that looks amazing and meets all our needs; and a location we would never have thought of.
29 December 2025
Reply from Hays Travel - Ely
We're so happy we could find you another amazing holiday that meets your needs, in a location you hadn't considered. Thank you for your review! It was my pleasure to help - Sharon
Im Always made to feel very welcome
Im Always made to feel very welcome. Plus they take all my worries away
21 December 2025
Reply from Hays Travel - Ely
Thank you for always booking with us
Excellent travel agent
Such a friendly, helpful place to go, never disappointed. Thank you Hays
19 December 2025
Reply from Hays Travel - Ely
Thank you for your review.
The Hays travel rep was able to make…
The Hays travel rep was able to make the booking experience easy
10 December 2025
Reply from Hays Travel - Ely
Thank you very much for your kind review, it is really appreciated!
Reply from Hays Travel - Ely
Thank you for your lovely feedback
It was a pleasure to help, and I'm sure you'll have an amazing holiday - Sharon
Explained all choices clearly
Explained all choices clearly, went through everything to make sure we understood. Cheerful, pleasant and knowledgeable. A trip we couldn't have booked ourselves as many permutations. Will print paperwork for us as well nearer the time. Will definitely use again as usually book holidays ourselves but this was so much easier.
30 November 2025
Reply from Hays Travel - Ely
Thank you for your review
Megan in the Ely office was excellent
Megan in the Ely office was excellent, seemless booking the holiday .
5 December 2025
Reply from Hays Travel - Ely
Thank you for your review
Attention to detail and customer…
Attention to detail and customer service from our local Ely office. Follow up questions dealt with efficiently.
19 April 2025
Reply from Hays Travel - Ely
Thank you so much for your lovely feedback. It was a pleasure to help - Kelly
Always a professional efficient service…
Always a professional efficient service from Natalie… I’ve booked with her via Hays Travel in Ely for many years…
26 November 2025
Reply from Hays Travel - Ely
Thank you for your lovely feedback! Its always a pleasure to help, and I'm sure you'll have an amazing trip! - Natalie :)
Our dog made welcome in shop
Our dog made welcome in shop. Very pleasant and helpful staff at Ely .
17 November 2025
Reply from Hays Travel - Ely
Thank you so much for your lovely review
It was a pleasure to help, and it was great to see you (and doggy) in store - Megan
Simon was great!
Simon was great!, he was very patient we us as we weren’t sure where we wanted to go and his knowledge of different destinations was very helpful.
23 November 2025
Reply from Hays Travel - Ely
It was our pleasure, thank you for booking with us.
Happy Holidays with Hays !
The staff at Ely are always very helpful, patient and friendly. I and my family have been booking our holidays at the Ely branch for at least the past 25 years and see no reason to go elsewhere. Although It has not always been Hays.The Staff are brilliant and the service is great and we have had some great holidays!
14 November 2025
Reply from Hays Travel - Ely
Thank you for your review
Very helpful in finding a holiday with…
Very helpful in finding a holiday with a single room,
19 November 2025
Reply from Hays Travel - Ely
Thank you for your review
UP Up and Away
One of the great things about Hays Travel is the welcome I receive whenever I come to make travel plans. Although I tend to deal with Sharon all members of staff are friendly and personable. I'm readily given their full attention and when looking up flights it is always with finding the best deal available and time is no consideration and the information is then sent via email is in a concise easily understandable format. I always feel as though my best interest is the centre of their business. And I appreciate their patience as most times I come in I don't have all the information necessary.
18 November 2025
Reply from Hays Travel - Ely
Thank you so much for leaving us such a lovely review. Its always a pleasure to help
I'll pass your kind words over to Sharon as well.
We hope you have a fantastic trip! - Natalie
Reply from Hays Travel - Ely
Thank you so much for your lovely feedback. It was a pleasure to help - Megan
Megan was very friendly & made process…
Megan was very friendly & made process of booking easy. Looking forward to our first cruise.
10 November 2025
Reply from Hays Travel - Ely
Thank you so much for your lovely review! It was a pleasure to get your first cruise booked for you!
Megan the girl i dealt with was very…
Megan the girl i dealt with was very kind and helpful made me feel that she was getting the best deal she could for me.
14 November 2025
Reply from Hays Travel - Ely
Thank you so much for your kind review, it was a pleasure to get it all booked for you!
The lady was extremely helpful and went…
The lady was extremely helpful and went above our expectations to help us find and book our holiday, she listened and advised, excellent service
13 November 2025
Reply from Hays Travel - Ely
Thank you for your kind review!
First Class Service & advice
We have used Sharon at the Ely branch for nearly 30 years and she never fails us. This time around we went to Sharon with a pre-conceived idea of our holiday and she guided us to a different resort which we are sure will be just perfect.
Thanks Sharon.
7 November 2025
Reply from Hays Travel - Ely
Thank you so much Mark for your lovely review. Sharon is definitely a superstar!
We're sure you'll have an amazing holiday - Natalie
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