Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
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See what reviewers are saying
We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
852 reviews
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They are very helpful and so patient
They are very helpful and so patient. We were horror struck when we realized we have to book in digitally !!!! They are going to help us 100 percent and guide us through. Nothing is a problem. Thank you Teresa and staff .
16 November 2025
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave a lovely review, theresa :)
Our holiday bookings
Holly was lovely. Very professional and knowledgeable and made the booking of our holidays quick and efficient but took the time to check we understood and felt happy with everything.
Will definitely be looking there again.
16 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words thanks holly
rep knew her stuff
5 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words
Hollie was very helpful
14 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words thanks holly
Great experience booking with Hays in…
Great experience booking with Hays in St Thomas, Exeter. Kelly explained everything in detail about the holiday I enquired about, and patiently went through all the details to book it. It was a great price too, I couldn’t believe what we have got for the price
14 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you Lee for your kind review, it was lovely to meet you and it was my pleasure to get your holiday booked, and at a fantastic price, Kelly
Confident all will be in place for my holiday…
Kes Made me feel confident that all of my holiday plans were what I required. As usual the service which I have always received at your St Thomas branch in Exeter was excellent a staff very helpful, and this the reason I will always continue to book my holidays with tour company, and I will always recommend them to others booking holidays
7 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, always a pleasure to book your holidays :)
Staff know and helped us find a family…
Staff know and helped us find a family holidays
7 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :)
Very helpful and polite young man…
Very helpful and polite young man assisted in all our requirements for holiday booking. Full marks again which is why we returned to Hays.
7 November 2025
Reply from Hays Travel - Exeter St Thomas
Thanks for your lovely review :) Kes
Reply from Hays Travel - Exeter St Thomas
Hi Karen, thank you for your kind comments. It was a pleasure getting this booked for you- Holly :)
Helpful and full discussion and look…
Helpful and full discussion and look for good deals and location for me to go
1 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, always a pleasure to book your holidays :) - Theresa
Laura our agent
Laura our agent, so helpful at finding the best deals for our holiday.
1 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday : -Laura
Horrendous experience
Horrendous experience. I had (much) more knowledge about booking a holiday than Esme did. Totally clueless, no confidence, no personality, just a deer in headlights. They could not offer competitive rates at all. I would not book with them if it was free.
1 September 2025
Unprompted review
Reply from Hays Travel - Exeter St Thomas
Good Morning, if you could please contact me to discuss this review. Kindest Regards
Laura (Branch Manager)
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :) Holly
Booking a cruise
We were served by holly who was very knowledgable and helpful to us while choosing our holiday.
26 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)- holly
Excellent service
Excellent service! Theresa at the st Thomas branch couldn’t have been more helpful!
26 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review, it was a pleasure to book your holiday :)- Theresa
Venice, Thailand and The Western Caribbean, all in one visit!
We came in to drop off a gift and booked 3 holidays :-)
Venice, Thailand and The Western Caribbean!
Hayley is awesome and very knowledgeable.
26 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, lovely to see you both again and thank you for the gift :)- Hayley
Last minute holiday
Booked our holiday last minute with Holly. She was very professional and listened to what we wanted. The holiday was amazing! Thank you
12 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, we are glad to hear you both had a very enjoyable holiday :)
Hayley was extremely helpful and gave…
Hayley was extremely helpful and gave us lots of information in addition to booking our holiday. She and one of her colleagues had both been to our destination so could tell us a bit about it personally as well.
24 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Hayley
Excellent personal service
St Thomas branch. Made to feel welcome on arrival, helpful staff. Booked a holiday with them. Thank you
23 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to your holiday :) -Holly
Absolutly 1st class service
Absolutly 1st class service from Theresa couldnt be more helpfull nothing was to much trouble.
Have always been impressed by the service given at this travel agents and reccomend to friends and family.
Look forward to booking further holiday experiences in the future.
21 October 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your lovely review, it was a pleasure to book your holiday :) - Theresa
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