Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
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See what reviewers are saying
We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
Company replied
Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
Company replied
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
849 reviews
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A quick efficient service.Friendly…
A quick efficient service.Friendly member of staff
10 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Holly :)
Initially I was very happy with the…
Initially I was very happy with the service and effort gone into finding exactly what I wanted. Following payment and completion of deal I was informed that baggage was not included in price. I had to return to Hays and make an extra payment. I was very unhappy with this and caused me a lot of anxiety as I was not sure whether I had purchased enough weight. Apologies were made for error. This did add stress to my experience
10 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for leaving your review, we are glad we were able to resolve the issue and that you were very happy with our service.
Very helpful & informative nothing was…
Very helpful & informative nothing was too much trouble.
9 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for kind review, it was a pleasure to book your holiday :) - Hayley
5 stars! Very efficient
I recently saw a post on Facebook regarding a holiday and messaged Hays, they were super attentive and replied to all queries I had. The process from seeing the initial post to booking the holiday was really smooth and quick. I couldn’t recommend them enough
6 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it was pleasure booking your holiday :) - Esme
Very helpful and knowledgeable staff
3 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to leave your kind review!
Very helpful and informative nothing to…
Very helpful and informative nothing to much trouble.
3 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)- Theresa
Holly at Exeter Hays is the lady to go to ❤️
We hardly ever travel. We went to Greece back in 2019. Our first holiday abroad, sorted through Hays. We went into the Exeter branch today to sort another holiday abroad and Holly was brilliant. She explained everything and really made the experience relaxing for people with little to no knowledge. We’ve booked a week away in May now and Holly was superb. Thank you.
31 December 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review. It was a pleasure to get this booked for you- Holly :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)-Theresa
laura at hays exeter
laura always makes it such a pleasant experience when we book our holiday ,she is always so warm friendly and it makes it a pleasure booking our holiday
17 November 2025
Reply from Hays Travel - Exeter St Thomas
We appreciate your lovely feedback! It's wonderful to hear that you find booking your holidays with me such a warm and enjoyable experience, hope you and Sharon have a lovely Christmas, see you both soon. Laura
Excellent Help & Advice (As Always):
As always - excellent help and advice from Andrew and the staff at Hays Travel, Exeter St. Thomas. No need to go anywhere else for your travel needs.
25 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is greatly appreciated :)
Kelly from Exeter helped and found the…
Kelly from Exeter helped and found the perfect solution to are holiday
10 December 2025
Reply from Hays Travel - Exeter St Thomas
Thanks for taking the time to leave your kind review :) Kelly
Great Service
We saw the Jet 2 holiday advertised on the Hays Travel-Exeter St Thomas facebook page. Phoned the branch & we booked the holiday with no deposit & 20 monthley payments
All booked and confirmed by the very efficient Hailey. Great price & good service.
27 November 2025
Reply from Hays Travel - Exeter St Thomas
Hi peter, it was my pleasure to get your holiday booked for you! Enjoy your free parking. : )
Very helpful and informative
Very helpful and informative. Nothing was too much trouble
18 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, always happy to help, Kelly
Stress free
Stress free
Nothing was to much trouble
Very helpful with questions I asked
16 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comment :)
The Assistant knew her subject
The Assistant knew her subject, the availability to meet our request and appeared competent
21 November 2025
Reply from Hays Travel - Exeter St Thomas
Than you for the kind review! Holly :)
Excellent
Excellent, friendly and knowledgeable service. Given time to consider options and no pressure.
19 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Kelly
Very helpful & friendly
Very helpful & friendly
On our last couple holidays booked xx
6 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Theresa
Laura sorted out our booking very…
Laura sorted out our booking very professionally and quickly which made it so pleasant to use Hays Exeter again. Laura was so cheerful and knowledgeable as usual. Many thanks.
17 November 2025
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave me a lovely review, see you both again soon. Laura :)
They are very helpful and so patient
They are very helpful and so patient. We were horror struck when we realized we have to book in digitally !!!! They are going to help us 100 percent and guide us through. Nothing is a problem. Thank you Teresa and staff .
16 November 2025
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave a lovely review, theresa :)
Our holiday bookings
Holly was lovely. Very professional and knowledgeable and made the booking of our holidays quick and efficient but took the time to check we understood and felt happy with everything.
Will definitely be looking there again.
16 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words thanks holly
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