Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
Had a recent visit to Hays Travel Fullwell to pick up tickets for our cruise. As always met with a smile and looked after very well. Sharon sorted everything out for us as well as further bookings... See more
Company replied
Kirsty was brilliant in getting us booked for Sunderland in Milan! even staying late to make sure it was all sorted before she left!
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fulwell Branch Excellence
All staff at fulwell branch kirsty, sharon and amelia have been brilliant, from the initial enquiry, to the final confirmation. All have been tremendous
Written by Julie High-Stephenson
19 August 2026
Reply from Hays Travel - Fulwell
Hi Julie, Thank you so much for your fab review! It is much appreciated and have a lush time away :) Ameilia
Julie was very helpful from us walking…
Sharonwas very helpful from us walking in the door booked exactly what I walked in for and entertained my youngest granddaughter with her box of tricks
Thank you sharon
19 August 2026
Reply from Hays Travel - Fulwell
Thankyou for leaving a lovely review.
I will pass this on to sharon :)
Reply from Hays Travel - Fulwell
Thank you so much Lesley for once again booking your holiday with us and for taking the time to leave such great feedback. I hope you both have a wonderful time.
Best Wishes
Sharon
Another holiday booked with Khia
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
9 August 2026
Reply from Hays Travel - Fulwell
Hi Victoria,
You are very very welcome, once again thankyou for booking with us. :)
Kind Regards,
Khia
Very Efficient
Staff are always very helpful and try their best to get the best holiday for you. Thanks a lot!
8 August 2026
Reply from Hays Travel - Fulwell
Thankyou so much for taking your time to leave a review and once again for booking with us :)
Kind Regards,
Khia
Very Friendly & helpful
Very Friendly & helpful. Got the holiday that we’re looking for
13 August 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback. Ameilia is on her day off today but I will make sure your comments are passed on to her.
Kind Regards
Sharon
Very knowledgeable and friendly.
Very knowledgeable and friendly.
Sorted out our booking quickly and price matched it
Thank you
12 August 2026
Reply from Hays Travel - Fulwell
I am so pleased that you are happy with the service you received. We really do appreciate you taking the time to leave your feedback. Hope you both have an amazing time on your cruise.
Best Wishes
Sharon
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Kirsty is currently on annual leave but I will make sure the message is passed on :)
Kind Regards,
Khia
Sharon was very informative and helpful…
Sharon was very informative and helpful with our booking
9 August 2026
Reply from Hays Travel - Fulwell
Thank you so much Maureen for your lovely feedback. It was a pleasure booking your cruise for you and I hope you both have an amazing time.
Kind Regards
Sharon
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave your feedback. Kirsty is currently on annual leave but I will make sure your comments are passed on to her.
Kind Regards
Sharon
Excellent service, exact holiday at great price.
We received excellent service from Kirsty at the Fulwell branch. Kirsty spent time ensuring we got the exact holiday we were looking for at the best price. After care was also spot on.
6 August 2026
Reply from Hays Travel - Fulwell
Thank you so much for your fantastic feedback. Kirsty is now on annual leave but I will ensure your comments are passed on to her.
Kind Regards
Sharon
knew her buisness
6 August 2026
Reply from Hays Travel - Fulwell
Thank you for taking the time to leave us a review, Khia is on her day off but we will make sure sees this on her return tomorrow.
Kind regards
Hays- Fulwell
:)
Superb advice from Kia
Superb advice from Kia, hope that's the correct spelling! Very experienced even changed my flight times, and spent time to ensure I got the correct room type. Very patient, And all done over the phone, EXCELLENT
Very well done, Kirsy and her team.
5 August 2026
Reply from Hays Travel - Fulwell
Thank you so much Christine :)
Im very lucky to have a great team and great such customers also.
Thank you for your continued support we really do appreciate it.
Kirsty
:)
As always they never fail thanks Amelia…
As always they never fail thanks Amelia great service outstanding customer service
29 July 2026
Reply from Hays Travel - Fulwell
Thank you so much Karen, Amelia is currently on holiday but i will make sure she gets this when she returns.
Thank you
Kirsty
Fast and friendly as always
Fast and friendly as always. Popped in to book airport parking. Bailey the dog also looked after whilst he waited in the heat. Thanks again Khia.
4 August 2026
Reply from Hays Travel - Fulwell
Hi Steven, thankyou so much for taking your time to leave a review. We love when Bailey pops in!
Kind Regards,
Khia
Always very helpful and very friendly…
Always very helpful and very friendly staff that will always be willing to help you .
4 August 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am glad we managed to get you all booked back up for Garda! :)
Kind Regards,
Khia
Great service
Friendly and professional staff who go above and beyond to find what you looking for
Locally based
Made booking process easy and fully explained what was included
1 August 2026
Reply from Hays Travel - Fulwell
Thank you so much for booking :) Let the birthday celebrations begin.
Kirsty
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave such a lovely review. Look forward to seeing you again for your next one!
Kind Regards,
Khia
Maddie made the process quick and easy…
Maddie made the process quick and easy I would definitely recommend hays especially maddie
1 August 2026
Reply from Hays Travel - Fulwell
Mrs Brown,
We're so glad to hear that our team made your experience quick and easy. We appreciate you recommending us!
Kind Regards
Maddie
We received everything we needed and…
We received everything we needed and price matched with online price. Amelia was very friendly, helpful and professional.
31 July 2026
Reply from Hays Travel - Fulwell
Thank you for taking the time to leave a review, Ameilia is currently on annual leave, but I will ensure the message is passed on to her :)
Kind Regards,
Khia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.