Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more
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See what reviewers are saying
Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
Had a recent visit to Hays Travel Fullwell to pick up tickets for our cruise. As always met with a smile and looked after very well. Sharon sorted everything out for us as well as further bookings... See more
Company replied
Kirsty was brilliant in getting us booked for Sunderland in Milan! even staying late to make sure it was all sorted before she left!
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful and professional staff as…
Helpful and professional staff as usual.
Maddie was the member of staff who dealt with this particular holiday booking .
14 February 2026
Reply from Hays Travel - Fulwell
Hi Ian,
Thankyou for this review, I really do appreciate it!
Thanks
Maddie
Great professional and friendly…
Great professional and friendly service. Always maintaining the company ethos and core values. It really does feel like family. Maddie was a super star, as was Ameilia who followed through for Maddie whilst she was off when we booked our holiday. 😁
15 February 2026
Reply from Hays Travel - Fulwell
Vicky H,
Thankyou so much for these kind words. We really do appreciate all the feedback. We always work together to give our valued customers the best service!
Thanks
Maddie
Reply from Hays Travel - Fulwell
Mr. David Grant,
We appreciate you taking the time to share your kind words! We are so glad to hear that you found our service so helpful and friendly.
Thanks
Maddie
I find all your staff very helpful
I find all your staff very helpful, and especially maddie who was very helpful, she also helped me to download the app which I am useless with the phone.
12 February 2026
Reply from Hays Travel - Fulwell
Hi Mrs Darroch,
Thankyou for your review, glad we got it all sorted in the end!
Thanks
Maddie
Very professional
Very professional
Explanation given on all my needs
Very friendly and pleasant
Highly recommended
Kirsty always outstanding
10 February 2026
Reply from Hays Travel - Fulwell
Thank you so much, I will see you when you call in next week for your currency.
:)
Kirsty
Reply from Hays Travel - Fulwell
Thankyou for taking time to leave a review. I am glad we managed to get booked :)
Kind Regards,
Khia
Absolutely perfect Kirsty is great very…
Absolutely perfect Kirsty is great very professional and positive always helps and explains things. Nothing is a bother
8 February 2026
Reply from Hays Travel - Fulwell
Ah thank you so much Lynn, I'm so please we got you booked and you have something to look forward to.
Kirsty
:)
Reply from Hays Travel - Fulwell
Thank you Janice.
Hope you have a lovely time.
Kirsty
Exallent service and helpful and…
Exallent service and helpful and friendly staff nothing is a bother to them at full well branch
28 January 2026
Reply from Hays Travel - Fulwell
Hi Denise,
Thankyou for your kind words! We really do appreciate it!
Thanks
Maddie
Kirsty was very helpful and found us…
Kirsty was very helpful and found us the best hoilday we were only looking but she put looked on them all and got us the very best deal
4 February 2026
Reply from Hays Travel - Fulwell
It was my pleasure thank you so much for booking.
Kirsty
:)
Outstanding service
Booked yet another holiday with Hays Travel Khia was outstanding in her understanding of our needs and even added the holiday on the travel app. Would recommend anyone to visit Hays Travel,Sea Road, Fulwell
3 February 2026
Reply from Hays Travel - Fulwell
Thankyou for leaving such a lovely review :)
We appreciate you booking with us again! I'm so happy we got you sorted and, on the app, too!
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Hi Lee, Thanks so much for the kind review! It was a pleasure booking your trip to New York :) Ameilia
Booking
The person helping us book a holiday was very patient and helpful. She listened to what we wanted .
22 January 2026
Reply from Hays Travel - Fulwell
Hi Viv Ford,
I'm so glad to hear that the booking assistant was patient and helpful, and that we listened to your needs. Thank you for your review.
Maddie
Lovely, Helpful Staff
Maddie was very helpful and knowledgeable in helping us book our break away. We will definitely use Hays Travel again!
23 January 2026
Reply from Hays Travel - Fulwell
Hi Sarah,
I appreciate you taking the time to leave us a review. I'm so glad to hear that you found my service helpful and will book with us again.
Maddie
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Your words are appreciated :)
Kind Regards,
Khia
Absolutely amazing
Absolutely amazing, Kirsty spent so much time with me, so thorough, couldn't have done more. Very happy
27 January 2026
Reply from Hays Travel - Fulwell
Thank you so much Barbara :)
It was my pleasure.
Kirsty
Finding our perfect winter sun get away
Maddie was really helpful and knowledgeable. She found our perfect beach line holiday.
She sorted our insurance and airport parking too. I hate using the internet so having Maddie do it all for us was great.
25 January 2026
Reply from Hays Travel - Fulwell
Hi Fiona,
Thankyou so much for this lovely review. I really do appreciate it. I'm so glad we managed to get everything sorted in one go for you.
Thanks again
Maddie
Great experience as always
As always with this agency, great experience and always get the job done. Got the exact holiday I had look at before I visited. Very friendly and easy to talk to staff
22 January 2026
Reply from Hays Travel - Fulwell
Hi David,
Thankyou so much for your lovely words. We really do appreciate it.
Many thanks
Maddie
Good booking experience patient even…
Staff really pleasant and patient even though we took a long time to decide on right holiday to suit our family.
Got there in the end and happy with the holiday we decided on.
20 January 2026
Reply from Hays Travel - Fulwell
Hi Christine, It was a pleasure to book your holiday! Thanks so much for your review and I hope you have a lush time :) Ameilia
Great service and great customer care.
12 January 2026
Reply from Hays Travel - Fulwell
Thank you so much Robert for your kind words.
Have a lovely holiday.
:)
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