The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... See more
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See what reviewers are saying
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1k reviews
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Connor was very knowledgeable about…
Connor was very knowledgeable about what I was looking for and helped me find the perfect holiday
31 May 2026
Reply from Hays Travel - Galashiels
Hi Heather, thank you so much for your kind review, it is very much appreciated and thanks again for booking with us. - Connor :)
Very helpful staff any time we go in…
Very helpful staff any time we go in and holidays booked with no problems
22 May 2026
Reply from Hays Travel - Galashiels
Hi Marlyn, thank you very much for taking the time to leave a lovely review for Hayley. Thank you for booking with us again :)
- Kiara
Always a pleasure to book in Galashiels…
Always a pleasure to book in Galashiels office, they are all so welcoming and friendly
24 May 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review and for booking with us again. Amy - Branch Manager :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. I will be sure to let Sarah know. Thank you for booking with us again. Amy - Branch Manager
The staff were lovely
The staff were lovely , very efficient and helpful . They took the time to look at all the options for me for the flight i was looking for to book .
Used them before and look forward to using this travel agents again
17 May 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. So glad we were able to help with your flights again. Amy - Branch Manager
Staff member
Staff member, Sarah was informative and friendly, made the booking process very easy.
17 May 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review. I will be sure to let Sarah know. Amy - Branch Manager
Hayley was as friendly and helpful as
Hayley was as friendly and helpful as she had been earlier in the week as I had returned to book our family break in October. Accommodation, flight, meals parking and insurance all sorted on a quick and efficient manner and engaging chat. This is my fourth trip with Hays and would highly recommend them to any imterested party. Thank you!
16 May 2026
Reply from Hays Travel - Galashiels
Ian, thank you so much for the lovely and detailed review for Hayley. So nice to read this. Thank you for continuing to book with us :)
- Kiara, Assistant Manager
Carmen went over and above with my…
Carmen went over and above with my holiday booking she is so knowledgeable and friendly always book with Carmen as do all my friends
8 May 2026
Reply from Hays Travel - Galashiels
Hi Sue, thank you very much for taking the time to leave a lovely review for Carmen. I will pass along your kind words when she is next in :)
- Kiara
Kiara was very helpful
Kiara was very helpful. We only had a rough idea about the trip we wanted but she found exactly what we were looking for. It was no trouble for her to organise transport to London and a hotel for the one night before we joined the Eurostar. It would have taken us ages to try and do this ourselves and we can rest assured that everything is in place for ourtrip.
29 April 2026
Reply from Hays Travel - Galashiels
Hi Alistair, thank you so much for the lovely review! It was lovely to meet you both and get you booked up :)
- Kiara
Reply from Hays Travel - Galashiels
Thank you for your kind review Doreen. I will be sure to pass on your lovely comments to Sarah.
Kiara - Assistant Manager
Your staff were friendly and engaging
Your staff were friendly and engaging. Great service. Connor was brilliant.
2 May 2026
Reply from Hays Travel - Galashiels
Hi Keith, thank you so much for your kind review, it is very much appreciated and thanks again for booking with us. - Connor :)
We visited the Galashiels branch to…
We visited the Galashiels branch to book a holiday for January, and Sarah was incredibly helpful. She was thorough in her searches and made sure to find options that suited us perfectly. We were very pleased with the service we received and left feeling happy and confident with our choice. Great staff all around.
28 April 2026
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review, very much appreciated. It was a pleasure to book your trip to Morocco for you both and even learning something about the areas my self in the process :-) Something now for you both to look forward to. Sarah Travel Consultant
Fabulous service from Sarah
Sarah from Hays Travel in Galashiels was extremely helpful - as always. She looked into things for us and when we went in was very thorough going through the whole holiday with us. It was great to get feedback back from other members of staff that had already experienced it themselves.
23 April 2026
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review, it is so appreciated. It is a please sure book your holidays for you and now a lovely cruise to look forward to :-)
Sarah Travel Consultant
I spoke to Sarah and she was an…
I spoke to Sarah and she was an absolute star , I’m sure we will have a lot more chats.
19 April 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Chris. I will be sure to pass on your lovely comments to Sarah.
Kiara - Assistant Manager
initial meet and greet was welcoming…
initial meet and greet was welcoming and helpfull. staff were pleasant. choosing a holiday was a nice experience. with great service.
11 April 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Joanne. I will be sure to pass on your lovely comments to Sarah :)
Kiara - Assistant Manager
Great service
I used Hays Gala last year and now will use no other! Carmen is beyond excellent
16 April 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Maggie. I will be sure to pass on your lovely comments to Carmen :)
Kiara - Assistant Manager
Very helpful and informative staff
10 April 2026
Reply from Hays Travel - Galashiels
Thank you very much for your kind words Helen, it is much appreciated.
It was my pleasure to help with your holiday arrangements - Carmen
Always friendly and helpful in…
Always friendly and helpful in tailoring to your needs great service i
15 April 2026
Reply from Hays Travel - Galashiels
Thank you very much for your kind words, it is much appreciated
It was my pleasure to help with your holiday arrangements . Carmen
Reply from Hays Travel - Galashiels
Thank you very much for your kind words, it is much appreciated
It was my pleasure to help with your holiday arrangements . Carmen
Your young customer service advisor was…
Your young customer service advisor was amazing, what impressed me most, was he wasn't afraid to ask for help, and I so admired him for that
5 April 2026
Reply from Hays Travel - Galashiels
Hi Jackie, thank you so much for your kind review, it is very much appreciated. Thanks again for booking with us - Connor :)
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