The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... See more
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See what reviewers are saying
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1k reviews
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Excellent service
Excellent service so helpful there doing a great job job /we have been booking holidays with them for over 25 years
10 April 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated :-) It is a pleasure to book your holidays for you both. Something to look forward to. Sarah Travel Consultant
Polite and experienced Staff
3 April 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Connor who served us was excellent
Connor who served us was excellent. He talked us through all aspects off holiday.
2 April 2026
Reply from Hays Travel - Galashiels
Hi John, thank you so much for your kind review, it is very much appreciated. Thanks again for booking with us. - Connor :)
Carmen took plenty time finding the…
Carmen took plenty time finding the best deal for us. She’s very knowledgable and took time to explain everything. Nothing was a problem. Excellent service.
31 March 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Mrs McIntosh. I will be sure to pass on your lovely comments to Carmen.
Kiara - Assistant Manager
Always service to a high standard in my…
Always service to a high standard in my local branch.
31 March 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review and for returning to us. I will be sure to pass on your lovely comments to Sarah.
Kiara - Assistant Manager
Everyone followed up and followed…
Everyone followed up and followed through, went the extra mile to get the booking for us.
29 March 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review. I will be sure to pass on your comments to the girls. Amy - Branch Manager
Hailey was very helpful holiday was…
Hailey was very helpful holiday was easy to book. She had plenty knowledge about the area. All the staff in the Galashiels branch are very friendly and nothing is to much trouble for them.
29 March 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review for Hayley. I will make sure she sees it. Amy - Branch Manager
As always
As always , Carmen .. I would never use any other business to book a holiday . Hays are Top Drawer .
27 March 2026
Reply from Hays Travel - Galashiels
Aw thank you so much for your kind review. I will be sure to pass on your comments to Carmen. Amy - Branch Manager
Very friendly professional service from…
Very friendly professional service from Kayleigh. Explained everything in detail, and answered all questions with ease. Made us very happy & comfortable to book our special holiday
24 March 2026
Reply from Hays Travel - Galashiels
Hi Aileen - thank you for your kind review. I'm so glad to hear you received a fabulous service. I will be sure to pass on your lovely comments to Hayley.
Kiara - Assistant Manager
Excellent service
Hayley was very helpful, went above and beyond, very professional polite and friendle
18 March 2026
Reply from Hays Travel - Galashiels
Hi Christine - thank you for your kind review. I will be sure to pass on your lovely comments to Hayley.
Kiara - Assistant Manager
Reply from Hays Travel - Galashiels
Thank you for your kind review Diana. I will be sure to pass on your lovely comments to Sarah.
Kiara - Assistant Manager
Great service
Great help sorting out a famaly Christmas cruise. Exciting service as usual, very patient while we took time to make up our minds.
20 March 2026
Reply from Hays Travel - Galashiels
Always a pleasure booking your trips for you all. Another cruise to look forward to for you all :-)
Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your lovely review. Glad that we were able to get you sorted and booked! - Louise
Reply from Hays Travel - Galashiels
Thank you for your kind review Becky & Barrie. I will be sure to pass on your lovely comments to Carmen.
Kiara - Assistant Manager
Was a lot easier than I thought it…
Was a lot easier than I thought it would be, first time booking a holiday and will definitely be using hays again
24 September 2025
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review Erin! Hope you are looking forward to your holiday - Louise :)
Pleasant and informative staff.
13 March 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review. It is very much appreciated - Louise
Reply from Hays Travel - Galashiels
Hi Fiona, thank you so much for your kind review, it is very much appreciated. Thanks again for booking with us. - Connor :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
The lady was very helpful she knows…
The lady was very helpful she knows what she was doing Try his best to get me a good price
4 March 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Mr Chung. I will be sure to pass on your lovely comments to Hayley.
Kiara - Assistant Manager
Lovey experience with Hays Travel Galashiels as always
My sister and I have book previously with Hays Travel Galashiels and would highly recommend it. All the staff are wonderful, very helpful, friendly and knowledgeable on their subject, from booking holidays, travelling and currency.
Kiara, who we booked with this time is very friendly, knowledgeable, informative, trustworthy, experienced and well travelled herself. She listened ro our holiday requirements and shared information with us both visually and verbally.
Thank you for your time Kiara, nothing is any trouble with Hays Travel Galashiels.
6 March 2026
Reply from Hays Travel - Galashiels
Aww thank you so much for the lovely review Marion! I really appreciate it. Get ready for beautiful sea views from a beautiful hotel...I am jealous haha.
- Kiara
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